Solved Computer Keeps Crashing

[derekimo]

That is an empty folder.

 

[lierre]

My computer continues to crash.
Here is another file.

 

[lierre]

Here is another file.

 

[lierre]

Here is the file using the SF Tool.
Please take a look at it, and tell me what is going on with my computer.
Thank you.

 

[Arc]

Hi lierre.

Have you changed any hardware components of your laptop recently?

After the clean install you have installed these programs:

• 7-Zip
• Adobe Master Collection CS5
• Microsoft Office
• Panda Global Protection 2014
• Drivers? Audio/LAN/WiFi/Display

Did the BSOD occurred even when the installation was a vanilla one or after adding any of these components?

Did the BSODs occur during startup or within the normal run only?

Please let us know the answers to these three questions.

 

[lierre]

First of all Adobe CS5 has only been partially installed because it crashes the computer every time I try to install it.
Second, during their first installation attempt, both Microsoft and Panda crashed the computer; it took several attempts to get them installed.
As for the drivers, those must have been automatic updates, because I have not installed any.
Only the 7 zip was installed without a problem.
No hardware components have been changed.
Is this this the information that you need?

 

[Arc]

Yes, this is.

Uninstall all the other programs (not the drivers) but 7-zip. Any of them are most likely the source of the issue.

Then add them back, one by one, and after adding one, keep time to observe how the situation goes. By this way we have to find out the problem causer program.

 

[lierre]

I will uninstall those programs, however the computer crashed twice after the clean install before I installed any software.

 

[Arc]

I will uninstall those programs, however the computer crashed twice after the clean install before I installed any software.

That sounds bad. But still, verify it for one more time, with no third party software installed.

 

[lierre]

I uninstalled everything except 7 zip and Panda (because it's my antiviral and firewall.)
The computer crashed again while watching a video.
Here is the SFfile.

 

[derekimo]

Let's try removing removing both of those, I don't have much hope but narrowing this down is getting hard.

For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

You can use Windows firewall, MSE will ask you if you want to turn it on when installing, let it do that.

 

[lierre]

I uninstalled Panda and 7 zip.
The computer just shut down twice, once while watching a video, and again after watching one.
I reinstalled 7 zip in order to send you the SF file, then uninstalled it again.
Please tell me there is a way to fix this computer; buying another one is out of the question.

 

[Arc]

The computer just shut down twice, once while watching a video, and again after watching one.

As the newest crash dump in the folder is of 20/06, I am assuming that the crashes was abnormal shutdown only and not BSODs.

It is appearing that the computer is more or less 5 years old. Can you remove the battery and run the computer with only the AC adapter plugged in?

Does it still crashes in the same way? Let us know.

Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

 

[lierre]

I removed the battery, then the computer shut down twice.

A little later I got a BSOD; I have included the SF file for that.

Yes, the computer does run hot.

Here is the URL from Speccy: http://speccy.piriform.com/results/8TYYLGKuUynNIfLIT31OZ8Z

 

[Arc]

Its too hot.

View attachment 323001

Plan to apply new thermal paste to the CPU.

If you cannot do it, get it done. Take the help of a paid professional if needed. But do it as early as possible.

 

[lierre]

I had new thermal paste applied.
Computer seems to be working fine.
Thank you for all of your help with this.

 

[derekimo]

Glad to hear it, thanks for posting back.