Solved Computer keeps freezing or bluescreening (Win7 Home x64). Help???

[Epyx]

BSOD:Computer keeps freezing or bluescreening (Win7 Home x64). Help???

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 0000000076DC138A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880030E8CA0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091012-40154-01.dmp
C:\Users\VIE\AppData\Local\Temp\WER-75379-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Unfortunately for the past month, I've had to deal with the fact that my computer would randomly freeze and audio would start making really weird, elongated noises or it would just go to blue screen at completely random moments. Naturally, I've updated the drivers and made attempts to cool the comp (the standby temp is around 42 C whereas playing videogames puts it to 59 C, is this ok?), but every now and then, it just freezes, evident by the loud noise that comes from my comp freezing.

What is wrong with my computer? I just dont understand what I can do, when ive updated all the software and I keep the temp down.

Help?

 

[Epyx]

Here's the dmp files in .rar from the SF diagnostic thing

Everthing else is too big for me to upload

 

[Arc]

Hello and welcome aboard, Epyx.

One of your latest dumps (of Thu Sep 6 09:12:16.570 2012) shows hardware error, bugcheck 124.

In this situation, you are follow the Generic "Stop 0x124" Troubleshooting Strategy .
For the information, follow the link : Stop 0x124 - what it means and what to try.

After getting rid of Bugcheck 124, we may pay attention to other things. Its primary.

 

[Epyx]

Alright, after a long while, I've done all of the 0x124 except for doing a fresh reinstall (namely due to the fact that I have no way of getting another copy of Win7 to risk it) but the problem still persists to an annoying degree. What do I do know? What does the info that I've presented in the OP even mean?

 

[Arc]

It is stated in Step #9 :

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Have you done it too, and it also resulted in nothing?

 

[Epyx]

It is stated in Step #9 :

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Have you done it too, and it also resulted in nothing?

I own a laptop, so I don't think that I can do that...or can I? The HDD checks out fine

Update: Every now and then when it freezes and resolves (not BSOD), it says that the display driver stopped working and has been resolved. I've updated my display driver to the most recent software, but this hasn't changed anything...

My GPU is integrated and it's called Intel HD Graphics.

 

[Arc]

Display driver stopped working and has been recovered, evev if it is Intel HD graphics?

I have never experienced such an issue. With nvidia or ati it commonly happenns.

Are you under warranty? Is so ask your vendor for a replacement. But before that, run dxdiag and check for exactly whar driver do you need. Download and install it.

Sorry that i cannot check it for you right now and cannot send you the links. I am using a phone to browse now, and will be on my computer after six more hours.

Try if you can. Otherwise I will assist you that time that i said.

 

[Epyx]

Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_9071104D&REV_02
Display Memory: 1751 MB
Dedicated Memory: 128 MB
Shared Memory: 1623 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SyncMaster
Monitor Id: SAM055F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2827 (English)
Driver Version: 8.15.10.2827
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/9/2012 15:21:16, 8314368 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: 
Device Identifier: {D7B78E66-4306-11CF-F678-7BB0A2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x9071104D
Revision ID: 0x0002
Driver Strong Name: oem51.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2827:pci\ven_8086&dev_0046
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C 
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

I did a scan thing at the intel website, and it says that this is the most recent one

My warranty ran out a year ago unfortunately . Coincidental in fact, since this started happening a couple months later.

 

[Arc]

If you dont mind, at first I will suggest you to use a cooling pad. Heat may cause it.

Use Speccy to check the system heat.

 

[Epyx]

I already use an external cooling fan that displaces my laptop above the desk.

I use speedfan (I think it does a good job) and what it reports my core at around 39 C when I'm doing typical things but goes up to around 47 C when watching HQ vids and then 55 C when playing PC games on the lowest settings. other than the PC game temp, are these bad temps?

 

[Arc]

Not at all. Stay, I am calling some of our hardware experts.
Edit: it seems that they are offline now, but I have called, they will come shortly.

 

[Anthony]

athrx.sys Atheros network adapter driver Mon Oct 05 17:33:57 2009 (4ACA1FF5)

Driver Update: ATHEROS drivers for Microsoft Windows (Atheros?????)

 

[Britton30]

Hi Epyx, Welcome to Seven Forums. Please do all of the following first.
To help us help you would you please add your systems specs? Here's how: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html#post1530002
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to your specs page in your profile directly from the System Info app.

Secondly have a look at this post to see if any of those suggestion will help you.
http://www.sevenforums.com/crashes-...s-driver-irql-not-less-equal.html#post1959025

 

[karlsnooks]

Blue Screen of Death (BSOD) Posting Instructions

Please post a fresh .ZIP file created by following those instructions.

We need more than just the dmp files.


To another point:
You need to help us some more:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info (a SF tutoria link with program to help you gather info.)

In the System Manufacturer Block, enter:
Ø Manufacturer and Model OR Custom build.
Ø ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

 

[Epyx]

Alright, after a while, I've updated my specs using Speccy and I've updated some stuff that I didn't even know needed updating. Here's the zip from the SF Diagnostic. Surprisingly today, my comp has yet to freeze...more on that later

 

[Britton30]

Did you try anything here? http://www.sevenforums.com/crashes-...s-driver-irql-not-less-equal.html#post1959025

Good job on your specs, however some more RAM and motherboard info may be helpful.

 

[karlsnooks]

Britton30,
He has a laptop, so that there is no real mobo info. In Windbg, see:
!sysinfo machineid

Speccy should enable him to give us more info regarding the memory. If not,then I've a script that should glean a little more than simply 4 GB.

 

[karlsnooks]

epyx,

Go to this site:
http://esupport.sony.com/US/p/model-home.pl?mdl=VPCEB190X&template_id=1®ion_id=1&tab=download#/downloadTab

There have been some critical updates released within the last year for you laptop.

In particular, look at:System Software, Video, WINDVD, Wireless

===========================================
===========================================

Upload, as files, the 3 files which the script puts on your desktop.

Instructions for running a script are:
# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

# *******************************************************************************
# Places 3 files on your desktop:
# 3RD PARTY DRIVERS.TXT, 3RD Party DRIVERS.CSV, DRIVER INFO.CSV.
# *******************************************************************************

# Create an array of gwmi objects
$a = gwmi win32_systemdriver | select name, description, state, startmode,pathname

# Create an array of pathnameobjects
$b = $a | foreach { (gi $_.pathname) } | 
select creationtime, lastaccesstime,lastwritetime, basename, directory, name

# Create an array of FileVersionInfo objects using the array you just created
$c = $a | foreach { (gi $_.pathname).versioninfo } | 
select companyname,filedescription,filename,internalname,productversion,fileversion


# Create an empty array to hold objects
$arr = @()
$i = 0 # initialize index
ForEach ($aobj in $a) {
$obj = new-object system.object # Create a new system object
#  add members using the names and values from the two arrays of objects
$obj | add-member -type noteproperty -name Name  -value $aobj.name
$obj | add-member -type noteproperty -name State -value $aobj.state
$obj | add-member -type noteproperty -name "Start Mode" -value $aobj.startmode

$obj | add-member -type noteproperty -name "creationtime" -value ($b[$i].creationtime)
$obj | add-member -type noteproperty -name "Created" -value ($b[$i].creationtime).toshortdatestring()
$obj | add-member -type noteproperty -name "Last Accessed" -value $b[$i].lastaccesstime
$obj | add-member -type noteproperty -name "Last Written" -value $b[$i].lastwritetime
$obj | add-member -type noteproperty -name "Directory" -value $b[$i].directory

$obj | add-member -type noteproperty -name "Company Name" -value $c[$i].companyname
$obj | add-member -type noteproperty -name "Description" -value $c[$i].filedescription
$obj | add-member -type noteproperty -name "File Name" -value $c[$i].filename
$obj | add-member -type noteproperty -name "Internal Name" -value $c[$i].internalname
$obj | add-member -type noteproperty -name "Product Version" -value $c[$i].productversion
$obj | add-member -type noteproperty -name "File Version" -value $c[$i].fileversion
$arr += $obj
$i ++
}

$barr = $arr | ? {($_.state -eq "Running") -AND ($_."Company Name" -ne "Microsoft Corporation")} | 
sort creationtime | select  name, Description, "Created", "File Version", "Company Name"
# $barr | ft -wrap -auto > $env:userprofile\desktop\"3RD PARTY DRIVERS.TXT"
$barr | fl  > $env:userprofile\desktop\"3RD PARTY DRIVERS.TXT"


$barr | export-csv -notypeinformation $env:userprofile\desktop\"3RD PARTY DRIVERS.CSV"

$arr | sort creationtime |
select  name, Description, "Created", "File Version", "Company Name", State, "Start Mode", `
"Last Accessed", "Last Written", "File Name", "Internal Name", Directory, "Product Version" |
export-csv -notypeinformation $env:userprofile\desktop\"FULL DRIVER INFO.CSV" 

EXIT
EXIT

 

[Epyx]

Sorry for not replying for a couple of days but had to confirm that my computer was actually doing well. First off, I wanna thank all of y'all for your support. I'm really overjoyed that my laptop isn't freezing anymore and that can actually do something without fear of it crashing. Again, thank y'all for your help.

PS: Is it advisable to apply thermal heat paste to your heat sink fan for a premade laptop?

 

[Britton30]

good to hear and thanks for the feedback. I would not do anything with the thermal paste since you'd have to do major surgery to get to it.