Computer keeps freezing

Sathiron

New member
Local time
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Messages
7
Ok so i have a problem. Few days ago i have put a new graphics card in my computer (ATI Radeon 5570 hd) and two additional GB of ram (now i have 4). The next day i started getting (at random intervals) a BSOD. It was a dxgmms1.sys problem. I reinstalled all of the graphiscs drivers and i have updated DirectX. It fixed the problem, but know my computer keeps freezing (again at random intervals). What should i do?
 

My Computer

OS
Windows 7 Ultimate 32bit
CPU
DualCore AMD Athlon 64 X2, 3120 MHz (13 x 240)
Motherboard
Jetway M25GT4 Series
Memory
3072 MB (DDR2 SDRAM) (actually 4gb but i have a 32bit win)
Graphics Card(s)
Video Adapter Sapphire Radeon HD 5570
Screen Resolution
1920x1080
PSU
650W
Cooling
Cooler Master
Check what size power supply you have - your graphics card requires a 350w PSU at least.

Good write-up here: Radeon HD 5570 review
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
Oh yeah sorry. Forgot to say i have put in a new power supply (650w). Also i will add i overclocked my AMD Athlon 64 x2 Dual Core Processor 500+ from 2.6Ghz to 3.2Ghz (yes i have enough cooling also).
 

My Computer

OS
Windows 7 Ultimate 32bit
CPU
DualCore AMD Athlon 64 X2, 3120 MHz (13 x 240)
Motherboard
Jetway M25GT4 Series
Memory
3072 MB (DDR2 SDRAM) (actually 4gb but i have a 32bit win)
Graphics Card(s)
Video Adapter Sapphire Radeon HD 5570
Screen Resolution
1920x1080
PSU
650W
Cooling
Cooler Master
Oh yeah sorry. Forgot to say i have put in a new power supply (650w). Also i will add i overclocked my AMD Athlon 64 x2 Dual Core Processor 500+ from 2.6Ghz to 3.2Ghz (yes i have enough cooling also).

bring down that oc to 20%(3.12 instead of 3.2). i have found regarless what cooling i do for myself or someone else 20% oc seem to be the max most mobo's like. also please update your system specs.

7925852306.jpg

 

My Computer

OS
Windows 7 Ultimate
CPU
Core2Duo E8400
Motherboard
Asus Rampage Formula Rev. 1
Memory
5 Gigs
Graphics Card(s)
Asus Nvidia 9500 Gt
Sound Card
Creative X-Fi Extreme Audio
Monitor(s) Displays
18 Inch LCD
Screen Resolution
1366x768
Hard Drives
c: wd 300 gig velociaptor, wd 1tb, wd 500 gig, wd 320 gig, and 2 wd 40 gig ide drives
PSU
600 watts
Oh yeah sorry. Forgot to say i have put in a new power supply (650w). Also i will add i overclocked my AMD Athlon 64 x2 Dual Core Processor 500+ from 2.6Ghz to 3.2Ghz (yes i have enough cooling also).

bring down that oc to 20%(3.12 instead of 3.2). i have found regarless what cooling i do for myself or someone else 20% oc seem to be the max most mobo's like. also please update your system specs.

7925852306.jpg

Ok i came to a conclusion: when i play some games that are more requiring for the hardware (bad example but this happened while i was playing World of Warcraft) i get a BSOD for dxgmms1.sys. But when i play some other games that are less requiring (like Minecraft or even while watching youtube) my PC freezes instead.
P.S. i updated the specs and i'm sorry i thought saying 3.2Ghz instead of 3.12Ghz wouldn't make a difference (it was actually 3.12Ghz).
 

My Computer

OS
Windows 7 Ultimate 32bit
CPU
DualCore AMD Athlon 64 X2, 3120 MHz (13 x 240)
Motherboard
Jetway M25GT4 Series
Memory
3072 MB (DDR2 SDRAM) (actually 4gb but i have a 32bit win)
Graphics Card(s)
Video Adapter Sapphire Radeon HD 5570
Screen Resolution
1920x1080
PSU
650W
Cooling
Cooler Master
and here are my system specs (screenshot from everest ultimate edition)
 

My Computer

OS
Windows 7 Ultimate 32bit
CPU
DualCore AMD Athlon 64 X2, 3120 MHz (13 x 240)
Motherboard
Jetway M25GT4 Series
Memory
3072 MB (DDR2 SDRAM) (actually 4gb but i have a 32bit win)
Graphics Card(s)
Video Adapter Sapphire Radeon HD 5570
Screen Resolution
1920x1080
PSU
650W
Cooling
Cooler Master

My Computer

OS
Windows 7 Ultimate
CPU
Core2Duo E8400
Motherboard
Asus Rampage Formula Rev. 1
Memory
5 Gigs
Graphics Card(s)
Asus Nvidia 9500 Gt
Sound Card
Creative X-Fi Extreme Audio
Monitor(s) Displays
18 Inch LCD
Screen Resolution
1366x768
Hard Drives
c: wd 300 gig velociaptor, wd 1tb, wd 500 gig, wd 320 gig, and 2 wd 40 gig ide drives
PSU
600 watts
ok first thing i would try is download the latest directx from microsoft and install. then do a reboot and try your game and youtube again. i also found the following.

dxgmms1.sys crash – Blue Screen Of Death

Blue screen in dxgmms1.sys - Microsoft Answers

EA Forums
I tried 2 out of 3 of these solutions. The only one i haven't yet tried is the one with flashing the motherboard (and i will try it now :) )
Edit: I just saw that i didn't download service pack 1. Can that be a problem?
 

My Computer

OS
Windows 7 Ultimate 32bit
CPU
DualCore AMD Athlon 64 X2, 3120 MHz (13 x 240)
Motherboard
Jetway M25GT4 Series
Memory
3072 MB (DDR2 SDRAM) (actually 4gb but i have a 32bit win)
Graphics Card(s)
Video Adapter Sapphire Radeon HD 5570
Screen Resolution
1920x1080
PSU
650W
Cooling
Cooler Master
i would do a restore point then install sp1 and any other updates after sp1 you need. then see if you still have the problem.
 

My Computer

OS
Windows 7 Ultimate
CPU
Core2Duo E8400
Motherboard
Asus Rampage Formula Rev. 1
Memory
5 Gigs
Graphics Card(s)
Asus Nvidia 9500 Gt
Sound Card
Creative X-Fi Extreme Audio
Monitor(s) Displays
18 Inch LCD
Screen Resolution
1366x768
Hard Drives
c: wd 300 gig velociaptor, wd 1tb, wd 500 gig, wd 320 gig, and 2 wd 40 gig ide drives
PSU
600 watts
Ok i downloaded the service pack 1 and it seems it fixed the dxgmms1.sys problem. Everything was alright for about 2 hours and then i got a new BSOD that said it was the atikmdag.sys fault. I then came to a conclusion that the sound driver of my graphics card (yes i didn't believe either that my graphics card can process sound via HDMI). Any way after deinstalling the graphics driver it fixed that error BUT now i have a new one. I doesn't say whats the problem. The only thing i can provide is a dump file so i hope it helps :confused: (i had to .zip it so i can upload it)
 

My Computer

OS
Windows 7 Ultimate 32bit
CPU
DualCore AMD Athlon 64 X2, 3120 MHz (13 x 240)
Motherboard
Jetway M25GT4 Series
Memory
3072 MB (DDR2 SDRAM) (actually 4gb but i have a 32bit win)
Graphics Card(s)
Video Adapter Sapphire Radeon HD 5570
Screen Resolution
1920x1080
PSU
650W
Cooling
Cooler Master
I'm starting to get angry. 2 minutes ago i again got the BSOD for dxgmms1.sys.
Here is the dump file.
P.S. It seems that when i installed service pack 1 i got new errors.
EDIT: also i will add that i have 2 computer screens
 
Last edited:

My Computer

OS
Windows 7 Ultimate 32bit
CPU
DualCore AMD Athlon 64 X2, 3120 MHz (13 x 240)
Motherboard
Jetway M25GT4 Series
Memory
3072 MB (DDR2 SDRAM) (actually 4gb but i have a 32bit win)
Graphics Card(s)
Video Adapter Sapphire Radeon HD 5570
Screen Resolution
1920x1080
PSU
650W
Cooling
Cooler Master
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