computer keeps on resetting, kernel-power error, ID 41

jamesw68 · Mar 19, 2011

keep on getting reseting, often when it is idle, never seems to do it when playing mass effect 2.
Seems to do it randomly a couple of times a day
was repeatedly doing it when accessing system restore.

A .net security update was continually failing. Uninstalled .net and ignoring upgrade.

Last couple of days, it has got a lot worse seemed to be every 5 minutes. Never happens in safe mode.

Have upgraded to service back 1 and can now do a system restore.

windows 7 x64 with service pack 1.
- an OEM
What is the age of system (hardware)? 2 months
have not re-installed the OS?

i5 760 with amd hd6870, 2 months old. All the requested files should be attached, any help very much appreciated?

DeanP · Mar 19, 2011

Hello and welcome, do the followings...
- Boot into Safe Mode with Networking
- Uninstall the Display Drivers including Catalyst Control Center
- Use Driver Sweeper to sweep the traces of the driver Guru3D - Driver Sweeper
- Reboot into normal mode
- Install the latest version ATI Radeon

Remove Norton - known cause of BSOD on some Windows 7 Systems. Download and run this removal tool to remove Norton: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
Replace with MSE: http://www.microsoft.com/security_essentials/

Update your Realtek Ethernet - Realtek

Code:

Rt64win7.sys   Sat May 23 02:52:30 2009

Dean

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880058bb817, fffff88007161900, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880058bb817, Address of the instruction which caused the bugcheck
Arg3: fffff88007161900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`058bb817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff88007161900 -- (.cxr 0xfffff88007161900)
rax=0000000000000000 rbx=fffffa80062383b0 rcx=fffffa80062911f0
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8006c67010
rip=fffff880058bb817 rsp=fffff880071622d0 rbp=fffffa80062911f0
 r8=0000000000000015  r9=fffff88005c7d970 r10=0000000000000000
r11=fffff88007162420 r12=0000000000000000 r13=fffffa8007319900
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`058bb817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880058bb817

STACK_TEXT:  
fffff880`071622d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`058bb817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff88007161900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------

3: kd> lmtsmn
start             end                 module name
fffff880`00f73000 fffff880`00fca000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`01a55000 fffff880`01adf000   afd      afd.sys      Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`044ff000 fffff880`04515000   AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0)
fffff880`01000000 fffff880`0100b000   amdxata  amdxata.sys  Wed May 20 05:56:59 2009 (4A12F2EB)
fffff880`04492000 fffff880`0449a000   ASACPI   ASACPI.sys   Thu Jul 16 15:31:29 2009 (4A5E9F11)
fffff880`097e1000 fffff880`097ec000   asyncmac asyncmac.sys Tue Jul 14 12:10:13 2009 (4A5BCCE5)
fffff880`010e2000 fffff880`010eb000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`010eb000 fffff880`01115000   ataport  ataport.SYS  Tue Jul 14 11:19:52 2009 (4A5BC118)
fffff880`062fd000 fffff880`0631d000   AtihdW76 AtihdW76.sys Thu Nov 18 01:02:04 2010 (4CE3C43C)
fffff880`0582b000 fffff880`0603c000   atikmdag atikmdag.sys Fri Nov 26 15:46:44 2010 (4CEF1F94)
fffff880`04356000 fffff880`043a2000   atikmpag atikmpag.sys Fri Nov 26 15:16:47 2010 (4CEF188F)
fffff880`01b86000 fffff880`01b8d000   Beep     Beep.SYS     Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`04204000 fffff880`0431a000   BHDrvx64 BHDrvx64.sys Thu Feb 24 11:42:55 2011 (4D658D6F)
fffff880`0406d000 fffff880`0407e000   blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`04914000 fffff880`04932000   bowser   bowser.sys   Tue Jul 14 11:23:50 2009 (4A5BC206)
fffff960`00720000 fffff960`00747000   cdd      cdd.dll      Wed Jan 26 19:31:34 2011 (4D3FBFC6)
fffff880`01b53000 fffff880`01b7d000   cdrom    cdrom.sys    Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`01aed000 fffff880`01b1d000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00d54000 fffff880`00db2000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`0166d000 fffff880`016e0000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`044ef000 fffff880`044ff000   CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`06ded000 fffff880`06dfb000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`04052000 fffff880`0406d000   ctxusbm  ctxusbm.sys  Tue Sep 08 06:09:28 2009 (4AA54C58)
fffff880`04034000 fffff880`04052000   dfsc     dfsc.sys     Tue Jul 14 11:23:44 2009 (4A5BC200)
fffff880`04025000 fffff880`04034000   discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`00fdd000 fffff880`00ff3000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`0635a000 fffff880`0637c000   drmk     drmk.sys     Tue Jul 14 13:01:25 2009 (4A5BD8E5)
fffff880`06c0c000 fffff880`06c15000   dump_atapi dump_atapi.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`06c00000 fffff880`06c0c000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`06c15000 fffff880`06c28000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`06c28000 fffff880`06c34000   Dxapi    Dxapi.sys    Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff880`0603c000 fffff880`06130000   dxgkrnl  dxgkrnl.sys  Wed Jan 26 17:22:56 2011 (4D3FA1A0)
fffff880`06130000 fffff880`06176000   dxgmms1  dxgmms1.sys  Wed Jan 26 17:22:12 2011 (4D3FA174)
fffff880`04166000 fffff880`041dc000   eeCtrl64 eeCtrl64.sys Sat May 22 09:44:45 2010 (4BF6FECD)
fffff880`09600000 fffff880`09620000   ENG64    ENG64.SYS    Tue Dec 14 14:47:30 2010 (4D06CCB2)
fffff880`04000000 fffff880`04025000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Sat May 22 09:44:45 2010 (4BF6FECD)
fffff880`09627000 fffff880`097e1000   EX64     EX64.SYS     Tue Dec 14 14:55:48 2010 (4D06CEA4)
fffff880`012bb000 fffff880`012cf000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`00e6a000 fffff880`00eb6000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff880`016f1000 fffff880`016fb000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`00cc0000 fffff880`00cfa000   fvevol   fvevol.sys   Sat Sep 26 14:34:26 2009 (4ABD7DB2)
fffff880`01200000 fffff880`0124a000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff880`044e2000 fffff880`044ef000   GEARAspiWDM GEARAspiWDM.sys Tue May 19 00:17:04 2009 (4A1151C0)
fffff800`02a0c000 fffff800`02a55000   hal      hal.dll      Tue Jul 14 13:27:36 2009 (4A5BDF08)
fffff880`06176000 fffff880`0619a000   HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5)
fffff880`0484c000 fffff880`04914000   HTTP     HTTP.sys     Tue Jul 14 11:22:16 2009 (4A5BC1A8)
fffff880`01400000 fffff880`01409000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff880`044a6000 fffff880`044c4000   i8042prt i8042prt.sys Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`040eb000 fffff880`04166000   IDSvia64 IDSvia64.sys Sat Nov 06 10:13:11 2010 (4CD47367)
fffff880`04340000 fffff880`04356000   intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
fffff880`02e9c000 fffff880`02ec9000   Ironx64  Ironx64.SYS  Sat Nov 13 12:06:50 2010 (4CDDC88A)
fffff880`011e1000 fffff880`011ff000   jraid    jraid.sys    Thu Aug 13 20:10:27 2009 (4A83CA73)
fffff880`044c4000 fffff880`044d3000   kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff800`00bd2000 fffff800`00bdc000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`04400000 fffff880`04443000   ks       ks.sys       Thu Mar 04 17:32:25 2010 (4B8F37D9)
fffff880`015bb000 fffff880`015d5000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`015d5000 fffff880`01600000   ksecpkg  ksecpkg.sys  Fri Dec 11 19:03:32 2009 (4B21E0B4)
fffff880`0637c000 fffff880`06381200   ksthunk  ksthunk.sys  Tue Jul 14 12:00:19 2009 (4A5BCA93)
fffff880`06221000 fffff880`06236000   lltdio   lltdio.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`063d4000 fffff880`063f7000   luafv    luafv.sys    Tue Jul 14 11:26:13 2009 (4A5BC295)
fffff880`00cfc000 fffff880`00d40000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`063c6000 fffff880`063d4000   monitor  monitor.sys  Tue Jul 14 11:38:52 2009 (4A5BC58C)
fffff880`044d3000 fffff880`044e2000   mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`010c8000 fffff880`010e2000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`04932000 fffff880`0494a000   mpsdrv   mpsdrv.sys   Tue Jul 14 12:08:25 2009 (4A5BCC79)
fffff880`0494a000 fffff880`04977000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:52:19 2010 (4B88CF33)
fffff880`04977000 fffff880`049c5000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:52:28 2010 (4B88CF3C)
fffff880`049c5000 fffff880`049e8000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:52:26 2010 (4B88CF3A)
fffff880`01115000 fffff880`01120000   msahci   msahci.sys   Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`01beb000 fffff880`01bf6000   Msfs     Msfs.SYS     Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00fd3000 fffff880`00fdd000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`01398000 fffff880`013f6000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`040e0000 fffff880`040eb000   mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`017ed000 fffff880`017ff000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`01120000 fffff880`011aa000   mv91xx   mv91xx.sys   Fri Oct 09 23:00:53 2009 (4ACF09D5)
fffff880`011d9000 fffff880`011e1000   mvxxmm   mvxxmm.sys   Thu Oct 08 21:36:51 2009 (4ACDA4A3)
fffff880`016fb000 fffff880`017ed000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`04539000 fffff880`04545000   ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8)
fffff880`04545000 fffff880`04574000   ndiswan  ndiswan.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`062e8000 fffff880`062fd000   NDProxy  NDProxy.SYS  Tue Jul 14 12:10:05 2009 (4A5BCCDD)
fffff880`01a3c000 fffff880`01a55000   NEOFLTR_650_14599 NEOFLTR_650_14599.SYS Thu Aug 13 10:21:10 2009 (4A834056)
fffff880`02f5a000 fffff880`02f69000   netbios  netbios.sys  Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`02ed8000 fffff880`02f1d000   netbt    netbt.sys    Tue Jul 14 11:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Tue Jul 14 11:21:46 2009 (4A5BC18A)
fffff880`01a00000 fffff880`01a11000   Npfs     Npfs.SYS     Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`040d4000 fffff880`040e0000   nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`02a55000 fffff800`03032000   nt       ntkrnlmp.exe Wed Oct 27 15:43:09 2010 (4CC791BD)
fffff880`01418000 fffff880`015bb000   Ntfs     Ntfs.sys     Tue Jul 14 11:20:47 2009 (4A5BC14F)
fffff880`01b7d000 fffff880`01b86000   Null     Null.SYS     Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`062d0000 fffff880`062e8000   nusb3hub nusb3hub.sys Fri Jan 22 16:22:18 2010 (4B5919EA)
fffff880`061ab000 fffff880`061db000   nusb3xhc nusb3xhc.sys Fri Jan 22 16:22:21 2010 (4B5919ED)
fffff880`02f26000 fffff880`02f4c000   pacer    pacer.sys    Tue Jul 14 12:09:41 2009 (4A5BCCC5)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`010b1000 fffff880`010b8000   pciide   pciide.sys   Tue Jul 14 11:19:49 2009 (4A5BC115)
fffff880`010b8000 fffff880`010c8000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`016e0000 fffff880`016f1000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`0729c000 fffff880`07342000   peauth   peauth.sys   Tue Jul 14 13:01:19 2009 (4A5BD8DF)
fffff880`0631d000 fffff880`0635a000   portcls  portcls.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00d40000 fffff880`00d54000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`04515000 fffff880`04539000   rasl2tp  rasl2tp.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`04574000 fffff880`0458f000   raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9)
fffff880`0458f000 fffff880`045b0000   raspptp  raspptp.sys  Tue Jul 14 12:10:18 2009 (4A5BCCEA)
fffff880`045b0000 fffff880`045ca000   rassstp  rassstp.sys  Tue Jul 14 12:10:25 2009 (4A5BCCF1)
fffff880`04083000 fffff880`040d4000   rdbss    rdbss.sys    Tue Jul 14 11:24:09 2009 (4A5BC219)
fffff880`01bd0000 fffff880`01bd9000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`01bd9000 fffff880`01be2000   rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`01be2000 fffff880`01beb000   rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`0100b000 fffff880`01045000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`06236000 fffff880`0624e000   rspndr   rspndr.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`04459000 fffff880`04492000   Rt64win7 Rt64win7.sys Sat May 23 02:52:30 2009 (4A16BC2E)
fffff880`011aa000 fffff880`011d9000   SCSIPORT SCSIPORT.SYS Tue Jul 14 12:01:04 2009 (4A5BCAC0)
fffff880`07342000 fffff880`0734d000   secdrv   secdrv.SYS   Thu Sep 14 01:18:38 2006 (4508052E)
fffff880`0449a000 fffff880`044a6000   serenum  serenum.sys  Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`02f69000 fffff880`02f86000   serial   serial.sys   Tue Jul 14 12:00:40 2009 (4A5BCAA8)
fffff880`01660000 fffff880`01668000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`09248000 fffff880`09307000   SRTSP64  SRTSP64.SYS  Sat Nov 20 13:17:58 2010 (4CE713B6)
fffff880`02fb5000 fffff880`02fcb000   SRTSPX64 SRTSPX64.SYS Sat Nov 20 13:18:10 2010 (4CE713C2)
fffff880`07200000 fffff880`07296000   srv      srv.sys      Fri Aug 27 15:38:00 2010 (4C773318)
fffff880`0738c000 fffff880`073f3000   srv2     srv2.sys     Fri Aug 27 15:37:46 2010 (4C77330A)
fffff880`0734d000 fffff880`0737a000   srvnet   srvnet.sys   Fri Aug 27 15:37:24 2010 (4C7732F4)
fffff880`045ca000 fffff880`045cb480   swenum   swenum.sys   Tue Jul 14 12:00:18 2009 (4A5BCA92)
fffff880`0124a000 fffff880`012bb000   SYMDS64  SYMDS64.SYS  Sat Oct 16 06:53:54 2010 (4CB89532)
fffff880`012cf000 fffff880`01398000   SYMEFA64 SYMEFA64.SYS Tue Nov 16 10:56:23 2010 (4CE1AC87)
fffff880`02e66000 fffff880`02e9c000   SYMEVENT64x86 SYMEVENT64x86.SYS Sat Jul 31 11:05:59 2010 (4C535AD7)
fffff880`02f4c000 fffff880`02f5a000   SymIMv   SymIMv.sys   Tue Nov 09 20:38:59 2010 (4CD8FA93)
fffff880`02e00000 fffff880`02e66000   SYMNETS  SYMNETS.SYS  Wed Dec 01 12:24:40 2010 (4CF587B8)
fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Mon Jun 14 15:39:04 2010 (4C15A458)
fffff880`0737a000 fffff880`0738c000   tcpipreg tcpipreg.sys Tue Jul 14 12:09:49 2009 (4A5BCCCD)
fffff880`01a2f000 fffff880`01a3c000   TDI      TDI.SYS      Tue Jul 14 11:21:18 2009 (4A5BC16E)
fffff880`01a11000 fffff880`01a2f000   tdx      tdx.sys      Tue Jul 14 11:21:15 2009 (4A5BC16B)
fffff880`02fa1000 fffff880`02fb5000   termdd   termdd.sys   Tue Jul 14 12:16:36 2009 (4A5BCE64)
fffff960`004e0000 fffff960`004ea000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`0431a000 fffff880`04340000   tunnel   tunnel.sys   Tue Jul 14 12:09:37 2009 (4A5BCCC1)
fffff880`04443000 fffff880`04455000   umbus    umbus.sys    Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`06382000 fffff880`0639f000   usbccgp  usbccgp.sys  Tue Jul 14 12:06:45 2009 (4A5BCC15)
fffff880`061db000 fffff880`061dcf00   USBD     USBD.SYS     Tue Jul 14 12:06:23 2009 (4A5BCBFF)
fffff880`0619a000 fffff880`061ab000   usbehci  usbehci.sys  Tue Jul 14 12:06:30 2009 (4A5BCC06)
fffff880`06276000 fffff880`062d0000   usbhub   usbhub.sys   Tue Jul 14 12:07:09 2009 (4A5BCC2D)
fffff880`043a2000 fffff880`043f8000   USBPORT  USBPORT.SYS  Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`0639f000 fffff880`063ab000   usbprint usbprint.sys Tue Jul 14 12:38:18 2009 (4A5BD37A)
fffff880`06c34000 fffff880`06c45000   usbscan  usbscan.sys  Tue Jul 14 12:35:32 2009 (4A5BD2D4)
fffff880`063ab000 fffff880`063c6000   USBSTOR  USBSTOR.SYS  Tue Jul 14 12:06:34 2009 (4A5BCC0A)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`01b8d000 fffff880`01b9b000   vga      vga.sys      Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`06c4e000 fffff880`06ded000   viahduaa viahduaa.sys Thu Sep 17 23:04:15 2009 (4AB217AF)
fffff880`01b9b000 fffff880`01bc0000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`00e55000 fffff880`00e6a000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`01055000 fffff880`010b1000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`00db2000 fffff880`00dfe000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`02f86000 fffff880`02fa1000   wanarp   wanarp.sys   Tue Jul 14 12:10:21 2009 (4A5BCCED)
fffff880`01bc0000 fffff880`01bd0000   watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`00ec0000 fffff880`00f64000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f64000 fffff880`00f73000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`02f1d000 fffff880`02f26000   wfplwf   wfplwf.sys   Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff960`00000000 fffff960`00310000   win32k   win32k.sys   Wed Jan 05 16:59:44 2011 (4D23ECB0)
fffff880`00fca000 fffff880`00fd3000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`06200000 fffff880`06221000   WudfPf   WudfPf.sys   Tue Jul 14 12:05:37 2009 (4A5BCBD1)
fffff880`04800000 fffff880`04831000   WUDFRd   WUDFRd.sys   Tue Jul 14 12:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`09307000 fffff880`09378000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01b1d000 fffff880`01b2b000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01b2b000 fffff880`01b37000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`01b37000 fffff880`01b40000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`01b40000 fffff880`01b53000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

jamesw68 · Mar 19, 2011

Thanks Dean,

few clarifications.
1. Ill follow the first set of instructions, guru3d recommends running registrybooster first, should I?
2. I presume i need to download the catalyst software suite from ati radeon with app? ( There is a no app option?)
3. Could I try the other steps before dumping norton?
4. Realtek and replacing rt64win7.sys latest version. Can't find it on realtek site, do you know where I should look? Looking for PCIe GBE family controller. There seem to be lots of options, not sure which i want? Googling it didn't seem to make clear.

DeanP · Mar 19, 2011

Hi again,

1. No. Do not install RegistryBooster
2. Install Catalyst Software Suite
3. Try the other steps - but if BSOD still occurs. Then remove Norton
4. Select Win7 and WinServer 2008 R2 Auto Installation Program (SID:1442300) from Site 3

jamesw68 · Mar 22, 2011

have followed the steps above and not any better.

so upgraded CCC and ATI driver
uninstalled norton and installed microsoft security essentials
upgraded the realtek ethernet.

Have also uninstalled .net. reinstalled and successfully updated with latest patches.

When I am using the PC it seems to only crash if I try and do a restore point( this causes crash about 50% of time, other 50% it works)

However if I just leave the PC on and leave then it seems to crash about every hour.

I have attached the latest dump files done today

Any suggestions?

jamesw68 · Mar 23, 2011

Hi Dean, any idea what to try next?

jamesw68 · Apr 4, 2011

back from a weeks holiday and now getting crashes every 30 minutes. the minidump directory has no new files so seems no dump files being produced.

I right clicked on Computer > selected properties > Selected the Advanced tab > Selected Settings under startup and Recovery > Selected Small Memory Dump (256 kb).
-The small memory dump directory is "%SystemRoot%\Minidump"

Also deselected "automatically restart" with no effect.

Any ideas what to do next?

computer keeps on resetting, kernel-power error, ID 41

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