Computer keeps opening up different windows and programs by its self!?

[MissKatrina]

Maaann my computer has been acting up ever since I uninstalled Google Chrome I took it to a computer repair shop they told me it has a virus and the other problem is that it doesn't have a genuine copy of Windows 7 that uninstalling Google Chrome has nothing to do with the issues I'm having but due to being on a very fixed income I can't afford the price they want to fix my computer. I'm not exactly sure on how I could of gotten a virus I have Norton 360 for my antivirus I was told this was one of the best? Can someone please tell me how to fix these issues PLEASE

Thank You

 

[Golden]

Lets double-check the genuine status first.

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

 

[MissKatrina]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3CWTY-Y4MPW-CD72J
Windows Product Key Hash: Ie0jep/RW6EuX0b0jwqtFuaabJA=
Windows Product ID: 00426-065-4143513-86603
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {24E50CE2-3DEF-4F06-9DB4-98348EEBFD5E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{24E50CE2-3DEF-4F06-9DB4-98348EEBFD5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CD72J</PKey><PID>00426-065-4143513-86603</PID><PIDType>5</PIDType><SID>S-1-5-21-845193491-199560917-4074149562</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 4720Z </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v1.3808</Version><SMBIOSVersion major="2" minor="4"/><Date>20080218000000.000000+000</Date></BIOS><HWID>43073507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-065-414351-00-1033-7600.0000-0482013
Installation ID: 016665476222838103898856553325718543649531999392847345
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CD72J
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 2/4/2014 3:12:41 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:7:2013 21:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEAnJ/Sj/imCpf8kEaDCBB8wPTJKD4Msr4H6Fo8hCqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
APIC INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri

 

[Golden]

It appears that the installation has yet to be activated. Do you have a product key to do that? It should be on a sticker stuck to the sleeve that the Windows 7 installation DVD came in.

 

[MissKatrina]

Unfortunately no I d

 

[MissKatrina]

Sorry about that last post as I was saying no I don't have the product key the computer was given to me and I have no way of getting it I also don't have the cd this computer came with. It originally came with Windows Vista can I take Windows 7 off and put Windows Vista back on? I do have the product code for that.... Thank God for the sticker on the bottom of the laptop!

 

[Golden]

Yes, you can reinstall Vista if you like, or even purchase an upgrade from Vista to Windows 7.

 

[MissKatrina]

Oh ok how do i do that? And when i do that will it "wipe out" the whole computer including drivers and virus if thats what it has? Because the computer is doing strange things its almost like someone else has control of my laptop.

 

[Golden]

Yes, it will clean up all the bizarre behaviour.

Follow this tutorial:
Clean Install with a Full Version of Vista