computer keeps rebooting

[iceman087]

hi,i just got a new system built a few weeks ago and ive been having some minor issues with it.sometimes when i get an update,when it asks to reboot ,it gets to the desktop and jusrt keeps rebooting.i hard boot it sometimes to get it to stop or maybe on the second boot or third it starts up and works fine.any info would be app.i have w7,64 bit,home premium...

 

[usasma]

I'm not real sure what's going on here, but will gladly have a look at your event logs.
Please provide this information (even though you're not reporting BSOD's): http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[iceman087]

where do i find those?

 

[CarlTR6]

Click on the link USASMA gave you and follow the instructions. Upload the files and that will him the information he is requesting.

 

[iceman087]

ok done

 

[iceman087]

is this what you need?

 

[Jonathan_King]

Yes, that's right.

Looks like Symantec may be at fault here, although there's not much info to go on. All I see are errors just like this:

Event[36]:
  Log Name: System
  Source: Service Control Manager
  Date: 2010-10-22T21:37:32.068
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Chuck-PC
  Description: 
The following boot-start or system-start driver(s) failed to load: 
SymSMR130

Try removing it with this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

MSE is the recommended replacement: http://www.microsoft.com/security_essentials

Windows Update does seems to be having problems, from the looks of WER. Try installing these updated Yukon drivers: Marvell: Download Drivers

 

[iceman087]

not sure what you mean,remove norton? i have a legit copy which i pay for from norton...also do i have to unistall the old drivers for windows?how good is this program compared to norton?does it effect gaming in anyway..

 

[usasma]

While you may have a legitimate copy of Norton, there's a strong possibility that it's become corrupted. This WILL affect your gaming, so please follow Jonathan_King's advice

You will need another antivirus program while you're testing the system to see if this has helped. Microsoft Security Essentials is reliable and doesn't affect your gaming as much as Norton does.

Should you find that the problem was with Norton - then you have the choice to either stay with Microsoft Security Essentials, or to go back to Norton. That's your call.

As for the network drivers - I always suggest uninstalling them from your system before installing new one's. But most systems don't have an easy way to uninstall them - so you can install the new copy over the old copy if you so choose.

 

[iceman087]

well i did everything he said and i just started my computer for the first time today and it did the same thing.when the welcome screen came up it rebooted on its own.then it asked to start in safe mode and i just let it time out and start normally and it started right up on the reboot.getting very frustrating.im wondering if i should just reinstall windows.if so what would be the proper way to do this.thx guys for all your help...

 

[iceman087]

bumped

 

[Jonathan_King]

Try booting into Safe Mode, and performing a repair install.

http://www.sevenforums.com/tutorials/3413-repair-install.html