Computer randomly restarts (sometimes crash) while using.

[azrisam]

Hi, I'm kind of a newbie to all this computer stuff but I know some basics of computers.

A few months back, my computer won't boot at all, and I had to reformat all of my partitions and do a complete reinstall. After that, my computer keep restarting by itself and sometimes give me the BSoD while using.

By now, I've tried many methods to correct this problem but nothing's work. I've tried booting the computer in safe mode and my computer did not restart by itself. I've also updated my drivers.

I also used IOBit Advanced SystemCare tool's to detect the problem. The other test I did was the Memtest86+ and passed 4 times. The laptop's temperature is between 45-50 C.

 

[ParkerB]

Compared to the folks on this site, I am a total newbie as well. I am curious,what error message are you getting with the BSOD?
My first guess is that you need a new hard drive but I am interested to hear what those much smarter than me have to say.

 

[azrisam]

Well, I did what the tutorial says which is to upload the memory dump into the .zip folder. But anyways, here a few examples of BSoDs that I got

*** STOP 0x0000008E (0xC0000005, 0x92E48128, 0xADD5BBDC, 0X00000000)
*** win32K.sys - Address 92E48128 base at 92D80000, Datestamp 5006f6b3


The ones I regularly got;
MEMORY_MANAGEMENT
DRIVER_IRQL_not_less_or_equal

 

[BarnabasSackett]

When I had the random restarts it was a sign that my motherboard was failing.

 

[azrisam]

I don't think hardware is the problem here because when I boot it in Safe Mode, this problem did not happen. It only happen when I boot it normally.

 

[Debbie B]

Hi,

Kindly follow the below mentioned steps in order:

Boot to Safe mode and perform system restore. System Restore will affect Windows system files, programs, and registry settings only. If system restore fails or unable to access safe mode, follow next step.

Run Start Up repair from the URL mentioned: http://windows.microsoft.com/en-GB/windows-vista/Startup-Repair-frequently-asked-questions

If the issue still persists, then try running the Hardware Diagnostics. If you get any error code, make a note of the error code.​

 

[BarnabasSackett]

I don't think hardware is the problem here because when I boot it in Safe Mode, this problem did not happen. It only happen when I boot it normally.

That happened with mine too until right before the very end which added to the confusion.

 

[ParkerB]

One way to check form software errors is to use the selective start up. Control panel > administrative tools > selective startup. Check hide all Microsoft processes and then disable all the remaining programs. Reboot and see if the problem occurs. If not, then go back to selective startup and check half of the processes and restart. If the problem still does not occur, check the other half while the previous ones are disabled. If you get the same problem, then you uncheck half of the ones you checked. Now you have a quarter of the programs running. If it happens again, keep reducing the number until you find the program. Of course, if it is hardware related I would expect the problem to occur regardless of the start up programs.

 

[azrisam]

Hi,

Kindly follow the below mentioned steps in order:

Boot to Safe mode and perform system restore. System Restore will affect Windows system files, programs, and registry settings only. If system restore fails or unable to access safe mode, follow next step.

Run Start Up repair from the URL mentioned: http://windows.microsoft.com/en-GB/windows-vista/Startup-Repair-frequently-asked-questions

If the issue still persists, then try running the Hardware Diagnostics. If you get any error code, make a note of the error code.​

Well I've followed your steps but all the startup repair did was doing a system restore and the problem still persist.

 

[azrisam]

One way to check form software errors is to use the selective start up. Control panel > administrative tools > selective startup. Check hide all Microsoft processes and then disable all the remaining programs. Reboot and see if the problem occurs. If not, then go back to selective startup and check half of the processes and restart. If the problem still does not occur, check the other half while the previous ones are disabled. If you get the same problem, then you uncheck half of the ones you checked. Now you have a quarter of the programs running. If it happens again, keep reducing the number until you find the program. Of course, if it is hardware related I would expect the problem to occur regardless of the start up programs.

The problem is still there....since I just did a clean install, there's not much software in my computer.

I think this has to do with the driver, but I think all my drivers are updated.

 

[ThermoDust]

Where did you get the drivers from? MFG?

 

[ParkerB]

I agree that this is likely a driver. I would still check the system disk before going through your drivers. This is easy, just right click on the drive in windows explorer, click tools, check now, schedule disk check. Then restart and it will check the disk on the restart.
Assuming this is okay, you need to look at your system. Did you use a recovery disk from the laptop manafacturer or do you have a clean windows 7 disk? The problem most likely is either the video card or the LAN. Both of these can be hard to find drivers for since they are usually made by the laptop manafacturer, not the hardware manafacturer like AMD. I would google both devices for new drivers and download them but do not install them.
Do one at a time. Uninstall the video card in device manager and then run driver sweeper found here:
http://phyxion.net/item/driver-sweeper.html
Then install the driver first with windows, then with the latest version of the driver.
Do the same for the LAN.
If you cannot find the drivers on google, check the laptop's site for specific updates.
Hopefully you will find the problem.

 

[azrisam]

Where did you get the drivers from? MFG?

well that depends on the driver. I.E; I use Realtek HD Audio as my sound driver so I go to Realtek's website

I agree that this is likely a driver. I would still check the system disk before going through your drivers. This is easy, just right click on the drive in windows explorer, click tools, check now, schedule disk check. Then restart and it will check the disk on the restart.
Assuming this is okay, you need to look at your system. Did you use a recovery disk from the laptop manafacturer or do you have a clean windows 7 disk? The problem most likely is either the video card or the LAN. Both of these can be hard to find drivers for since they are usually made by the laptop manafacturer, not the hardware manafacturer like AMD. I would google both devices for new drivers and download them but do not install them.
Do one at a time. Uninstall the video card in device manager and then run driver sweeper found here:
http://phyxion.net/item/driver-sweeper.html
Then install the driver first with windows, then with the latest version of the driver.
Do the same for the LAN.
If you cannot find the drivers on google, check the laptop's site for specific updates.
Hopefully you will find the problem.

I already did as you instructed, but the problem still happen.
Well, until recently, my computer seems to work fine in Safe Mode but yesterday the problem happened while in safe mode. So, any suggestion what to do?

Some people said to me that it was a bad hard drive or faulty power supply or even a corrupted motherboard. How do I know which one is the one causing the problem?

 

[ParkerB]

@azrisam, did you ever solve this problem? Just to review, you have done a clean reinstall after formatting the drive, correct? Do you have a disk that came with your motherboard? If so did you install the drivers from the CD? Did you try going to the manafacturers website and try downloading the drivers from the site and installing them that way? If you have done this and you are still having the problem, I would replace the hard drive. That is where my money is at. I have a few spare drives if you are interested. I would send them to you for free. The only other option I have would be to clear the CMOS on your motherboard before doing the clean install but honestly I do not think it is worth the time.

 

[tlarseth]

If your computer has it run a memory diagnostics, this error is caused by a bad memory stick. If you want you can also try to run with only one stick in to see if it happens with it, if it does, then switch sticks and then if it stops you found your bad RAM.

I just replaced my laptops RAM and stopped having this issue. Usually if your system overheats it can cause the RAM to go bad especially if it is near the CPU.