Solved Computer shutdown with problem event BlueScreen

[jbhammer]

Getting shutdowns approx. every other day. Every time gets BlueScreen event.
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

I am attaching the .exe zip file obtained by the DM log collector. Thanks much for your help

Got another unexpected shutdown with the event: bluescreen. Any help would be greatly appreciated.

 

[Arc]

fffff880`02b62978 fffff880`047a9a9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a

Uninstall BitDefender. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.

 

[jbhammer]

Thank you very much for taking the time to look into this. I have uninstalled bitdefender and will let you know how it goes.

 

[Layback Bear]

Just some information.

I have noticed in the last week or so many are having problems when Bitdefender is being used.

 

[Boozad]

BitDefender is consistently problematic.

 

[jbhammer]

Well, it was BitDefender. Removed it, no crashes in the past week. Was getting them every other day. After seeing that it was BitDefender, I researched their support page, they are aware of this problem for windows 7 and have a "fix" to download. Well, my program is gone, so nothing to fix. Plus, if they knew of potential problems, should have made that part of the original download. Not taking them back, too many problems. Unfortunately, they don't do refunds after 30 days so looks like I am out a few bucks. Chalk it up to lesson learned. This forum is awesome. Thank you to Arc who helped me with this. I was about to commit computercide!!!

 

[Arc]

You are most welcome, on behalf of us. Let us know for any further issue.