Computer states that no legitimate Windows is running

[RutgerNL]

Hello all,

This week we suddenly got notification that no legitimate Windows version was running (+ black background desktop). This is strange because we have purchased the computer in an electronic store and the computer has an official Windows license sticker with hologram. So, I re-activated the license key and Windows accepted it.

My worries are that this happened so suddenly. I also scanned the computer with Malwarebytes and Bitdefender Internet Security 2013. Nothing was found except a few cookies.

Can anyone explain how this could have happend. Should i take other precautions?

Regards,

RutgerNL

 

[Golden]

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

More detail: http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[RutgerNL]

Here the result of the tool.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q4W9R-4HR8R-C8XQY
Windows Product Key Hash: KBpJmPXhaPVvn6R4iQEzYLZMJQc=
Windows Product ID: 00359-OEM-9811817-11618
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6161BCCF-1C73-4CC5-83D8-5CAB5EC4D717}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6161BCCF-1C73-4CC5-83D8-5CAB5EC4D717}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8XQY</PKey><PID>00359-OEM-9811817-11618</PID><PIDType>8</PIDType><SID>S-1-5-21-3595917331-3183949900-3449954858</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.14</Version><SMBIOSVersion major="2" minor="6"/><Date>20101105000000.000000+000</Date></BIOS><HWID>12D83E07018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00196-118-111618-02-1043-7601.0000-1672013
Installatie-id016071326604116425396284648446073361715401019832682164
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: C8XQY
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 16-6-2013 16:56:22

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:2:2013 17:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEYGZTiEjEidoYVAkyUn4XPXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  OEMB			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC
  GSCI			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC

Regards,
RutgerNL

 

[Golden]

Thanks. Sometimes issues with the licence store cause these sorts of issues you described, but I see no evidence of that in your MGADIAG report - it looks perfectly OK as far as I can tell.

I'll ask NoelDP to look at this in case his more experienced eye picks up something - look for his reply.

Regards,
Golden

 

[RutgerNL]

Thank you very much for your help Golden. Glad that people like you are present on the internet.

 

[Golden]

No worries Rutger, And thanks for the compliment - hopefully Noel can shed more light on this when he gets a chance to visit.

 

[NoelDP]

I agree with golden - thrre is nothing amiss in the report. Is the notification still showing? If not, then the chances are it was simply a race condition which sorts itself out over time. Are youseeing other symptoms?

 

[RutgerNL]

After I re-entered the Windows license code, nothing strange has turned up yet. No more notifications and the computer states that Windows has been activated. So I guess it looks good for now.

 

[NoelDP]

Sometimes it just needs a good kick

 

[Golden]

Thanks Noel.

Rutger, this issue isn't that unusual - it happened to me a while ago, and it just sorted itself out after I re-entered the code the same as you did. One of those strange anomalies, but its never happened again.

 

[RutgerNL]

Maybe a case of bad luck I guess I would like to thank you both for your help. Hope the PC will run smoothly from now on.

 

[Golden]