Computer trace

[jamerson]

Dear All,
i just bought second hands laptop, i notice it has computer trace on it, i tried to disable this , somehow i can't
i dont know if the other use is legit user or not, so i wanna disable this one in case

can you please advise?

 

[richnrockville]

Jamerson, Your laptop has the trace option turned on in the bios. Check that out on your Dell laptop..

Rich

 

[jamerson]

hey Richnrochville yes it does, but i bought my laptop as second hands, and i dont know if the previously user legit owner or not of this laptop, and i want to desactivate this option on my Laptop, but i can't it greeout the option,
is there is a way to do this?

 

[bassfisher6522]

what is the make and model of your laptop?

 

[jamerson]

is Dell Laptop, E6420

 

[richnrockville]

I see on the dell page that it has
Remote Data Deletion can remotely delete data if your system goes missing due to loss or theft.

Which most likely is the feature that your trying to turn off. I recommend that you call dell with your
serial number to make sure that the laptop is ok and someone along the line had it illegaly. They should
be able to help you disable that feature or at least register it in your name.

rich

 

[jamerson]

I see on the dell page that it has
Remote Data Deletion can remotely delete data if your system goes missing due to loss or theft.

Which most likely is the feature that your trying to turn off. I recommend that you call dell with your
serial number to make sure that the laptop is ok and someone along the line had it illegaly. They should
be able to help you disable that feature or at least register it in your name.

rich

thank you so much,
so you are telling me there is no other solution for this?

 

[richnrockville]

Jamerson, That's about it for a solution as the main reason for the remote option is to prevent removing it when your laptop is stolen. The person who took it can't remove the program without Dell being involved. Making it worthless for the thief. Give dell a call with your serial number and register it in your name. If the laptop was not stolen along the way to your possession, you don't have anything to worry about.

Rich

 

[jamerson]

Thank you so much Richnrochville,
much appreciated your continu support