Solved Computer won't boot after using Defender offline

[friedpasta]

Now that I want it to come up - it won't. Of course. It was a smallish box that quickly popped up and disappeared so fast when opening Firefox that I couldn't read the whole thing, just saw the "congratulations" line and a paragraph of something.

Firefox has always been a problem on this computer, according to my son. It says it's outdated and needs to update, but I'm about afraid, lol.

 

[VistaKing]

Lets see something. Right click on Firefox select Properties . Inside the Properties window click on the Shortcut tab inside the Target section it should say only this "C:\Program Files\Mozilla Firefox\firefox.exe" if it has anything after that delete everything after Firefox.exe .

 

[friedpasta]

No, it just says this, but I don't know what the (x86) means...

C:\Program Files (x86)\Mozilla Firefox\firefox.exe"

 

[VistaKing]

You have a 64-bit OS . On 64 bit OSes you will have two C:\Program Files folders one will be C:\Program Files for 64 bit software and the other will be C:\Program Files (x86) for 32-bit software. Firefox is a 32bit software so it installs in the 32 bit Programs Folder .

 

[friedpasta]

I also just got a box that popped up wanting authentification with user/password when trying a google search on firefox. Said:

A username and password are being requested by http://loadingresource.matt.xinstaller.com. The site says: "Password protected area"

 

[VistaKing]

Ok lets download a new copy of FRST64 .

Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

   Note

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please upload both logs in your reply.(FRST.txt and Addition.txt)

:note: FRST.txt and Addition.txt will be on the Desktop :note:

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

 

[friedpasta]

ok.

 

[VistaKing]

Uninstall these software

PC Fix Speed
McAfee Security Scan Plus

Use RevoUninstaller to remove these programs

RevoUninstaller Free Version
Download

For 32-bit OS
RevoUninstaller Pro 30-Day Trial Version
Download

For 64-Bit OS

Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Advanced option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Click Select All buttons then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

   Note

If the free version of RevoUninstaller doesn't show the program you would need to download and install the 30-Day trial of RevoUninstaller Pro which will be able to remove 64-bit programs

 

[friedpasta]

Ok. It popped up with "failed" partly through PCfix but then it appeared to complete the removal process of both.

 

[VistaKing]

Run a scan with MSE

 

[friedpasta]

Just one thing comes up on MSE - Adware:Win32/AddLyrics

 

[VistaKing]

AdwCleaner

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose

:ar: Click on Clean and confirm the prompt.


:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[n].txt

 

[friedpasta]

I was not prompted to restart, have not done that yet.

 

[friedpasta]

I was not prompted to restart, have not done that yet.

 

[VistaKing]

Click here DDS

:ar: Click on Download Now button

:ar: When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

:ar: Double click the DDS icon on the Desktop then click the Run button to run the tool.

:ar: Place a check next to attach.txt and click Start . When done, DDS will open two logs

• DDS.txt
• Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

 

[friedpasta]

Should I restart first, since I wasn't prompted from Adw, or never mind?

 

[VistaKing]

Restart then run DDS

 

[friedpasta]

Also, should I remove/clean the Adware item that came up on MSE first?

 

[VistaKing]

Yes then run DDS

 

[friedpasta]

Ok.