Solved Concerned about bots

dchrisma

New member
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Recently I have received numerous calls from someone claiming to be from the Windows Support Team. I have always hung up on them because I suspected they were phishing. However, the last call said that my PC was being taken over and used as a bot. Has anyone else been receiving these calls?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 72 32 bit
CPU
Intel Pentium D 820 Smithfield 90nm Technology
Motherboard
Dell, Inc. 0FJ030 (Microprocessor)
Memory
4.00 GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Graphics Card(s)
Dell E196 FP (1280x1024@60Hz)
Sound Card
High Definition Audio Device
Hard Drives
465GB Western Digital WDC (SATA)
232GB Seagate (SATA)
Keyboard
HID Keyboard Device
Mouse
Logitech Optical HID-compliant mouse
Antivirus
AVG
Browser
Chrome
Its a hoax. They want to take over your machine. You probably have bought something on line. Given your phone number or put the information on line in other ways. When putting info online, always be sure that the http is https. In addition, if putting the information online and it is not a secure location, use a different format, for example with email mrgood xxxx at xxxx gmail dot com. You do not need to worry about your current situation. Check with AV, Malwarebytes etc. Keep your eyes open for any changes to important online accounts, such as bank or stockbroker, for any changes in balances, but no need to worry.
Question for you, how would Windows Support even know? They are not monitoring individual computers.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Microsoft is way to busy to monitor over a billion computers.

Those callers want in your computer to steal from you.
It could be as simple as a rolo auto dialer. It just keep dialing numbers until someone falls for their trickery.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
I have received many such calls.

Pay no attention to anything these callers tell you. They are trying to scare you into paying for their "services" (which they have no intention of providing). They have no knowledge of your computer or even that you have one. Many people who have never owned a computer receive these calls.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Pro 64 bit
CPU
Xeon W3520
Memory
8 GB
Graphics Card(s)
Nvidia Geforce 210
That's what I thought, but I wanted to check. I am very careful about what I download to my PC and keep my Security software up to date. But, based on my past experiences there are always new viruses and malware being created. I was specifically going to ask how would I detect a bot if I had one?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 72 32 bit
CPU
Intel Pentium D 820 Smithfield 90nm Technology
Motherboard
Dell, Inc. 0FJ030 (Microprocessor)
Memory
4.00 GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Graphics Card(s)
Dell E196 FP (1280x1024@60Hz)
Sound Card
High Definition Audio Device
Hard Drives
465GB Western Digital WDC (SATA)
232GB Seagate (SATA)
Keyboard
HID Keyboard Device
Mouse
Logitech Optical HID-compliant mouse
Antivirus
AVG
Browser
Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
how would I detect a bot if I had one?
There are signs to look for. You could start with this: https://www.shadowserver.org/wiki/pmwiki.php/Information/BotnetDetection

You could also try an online service like this one to check your IP address for anomalies: https://www.check-and-secure.com/start/

And check all running processes: http://www.sevenforums.com/tutorial...er-virustotal-check-all-processes-50-avs.html
But you shouldn't trust that anti-virus products can detect it, so watch out for not verified signatures(step 11) and strange or missing descriptions and Company names. Any purple colored processes are also suspicious, it means they are packed/encrypted. And submit any "unknown" files(step 6).

Besides that I have a batch file I run every now and then to check important files and settings on my system. Even if a malware manages to hide from scanners etc it still needs a way to start every time you boot up, so you should check the registry keys Run + Runonce + Winlogon. These parts should be general I think and needs to be run as admin to be able to read all registry keys for Local Machine(HKLM) and Current User(HKCU):
Code:
@echo off
echo ***** Checking IP, DNS etc...

ipconfig /all | find "IPv4 Address"
ipconfig /all | find "DNS Servers"
ipconfig /all | find "Default Gateway" | find /V "::"
ipconfig /all | find "DHCP Server"
echo.

echo ***** Checking Winlogon-Userinit...
reg query "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon" | find "Userinit"
echo.
pause
echo.

echo ***** Checking Runonce commands...
reg query "HKLM\Software\Microsoft\Windows\Currentversion\runonce"
reg query "HKCU\Software\Microsoft\Windows\Currentversion\runonce"
echo.

echo ***** Checking Run commands...
reg query "HKLM\Software\Microsoft\Windows\Currentversion\run"
reg query "HKCU\Software\Microsoft\Windows\Currentversion\run"
echo.
pause
echo.

echo ***** Checking shell open commands...
reg query "HKLM\Software\Classes\exefile\shell\open\command"
reg query "HKCR\exefile\shell\open\command"
echo.
pause
echo.

echo ***** Checking hosts file...
echo.
type C:\Windows\System32\drivers\etc\hosts
echo.
echo ***** Done!
echo.
pause
Verify that the DNS point to your router or ISP, and that the Winlogon/Run/Shell commands don't include any strange or unknown programs, and that your hosts file haven't been modified. The normal setting for Winlogon is only userinit.exe. Runonce should be empty unless you just installed something that requires a restart. The Run keys will likely include several programs though. The Shell open commands are usually "%1" %* (normally no file names should be specified).


How Safe Mode works
When you boot to Safe Mode the Run and Runonce keys will be ignored (except for Runonce if it has a value with an asterisk (*) as prefix).
When you boot to Safe Mode With Command Prompt the Winlogon key will also be ignored. Normally it means it won't run userinit.exe which is the process that starts explorer.exe (the desktop). But any other programs including malware specified here or in any of the Run keys won't be started either.
So if you check these registry keys, at least no malware should be able to start in any of these ways. You could also check the integrity of system files with SFC - System File Checker. Or add the sfc command to the batch file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Elitebook 8540p
OS
Windows 7 Pro 32
CPU
Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz
Motherboard
Hewlett-Packard 1521
Memory
4,00 GB (Usable 2,98)
Graphics Card(s)
NVIDIA NVS 5100M
Sound Card
NVIDIA High Definition Audio
Screen Resolution
1600x900
Hard Drives
INTEL SSDSA2CW120G3
Antivirus
F-Secure Internet Security
Browser
IE, Firefox, Opera
Other Info
Sandboxie,
SRP (Software Restriction Policy),
EMET (Enhanced Mitigation Experience Toolkit),
WFC (Windows Firewall Control by BiniSoft),
Malwarebytes Premium
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