Conflicting messages

[Powell41]

Hello Again Folks:

This one has me really confused.
I have been running AVG purchased anti-virus application. The application tells me that my system is protected, however my Control Panel System and Security monitor informs me that my anti-virus, firewall, and anti-spyware functions are shut off. I uninstalled AVG and installed my Kaspersky AV program and when I check the security monitor in the Control Panel I get the same message. Since both AV programs are showing the same conflicting messages, I assume the problem is in Windows 7.
Any help would be much appreciated.
Regards
Powell Lucas

 

[UsernameIssues]

The problem is most likely the result of one or more antivirus product not uninstalling cleanly (e.g. leaving stuff behind).

This problem is so bad, that nearly every antivirus company has a tool just for cleaning up after their normal uninstall method. If your computer has ever had an antivirus product installed from another company, then you might want to run the cleanup tool from that company.
AVG | Download tools and utilities
Removal tool for Kaspersky Lab products (kavremover)

Just as a test, uninstall Kaspersky (then run their cleanup tool) and install MSE. Let us know if Microsoft's AV product is able to convince Microsoft's OS product that it is there.

 

[cottonball]

Also, let’s check your Security status with the following short scan:

Download Security Check:
http://screen317.spywareinfoforum.org/
Save to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside the black box.

When done, a Notepad report opens automatically, called: checkup.txt

Please post checkup.txt in your reply.

(Please do not take any corrective actions!)

 

[Alejandro85]

Normally, those indicators in the security center are quite unreliable since they don't know how to check for an antivirus really (as each one has its own ways of protection).
Don't bother with those, they are meaningless. The real useful indicator is the status of your currently installed AV/FW/whatever. If the program itself recognizes a proper working it should be enough for it. Windows has nothing to do with monitoring internal status of 3rd party programs.

 

[Jacee]

To see if it's actually running and updated, download and run Security Check

 

[Powell41]

Conflicting Messages/Problem Solved

Many thanks to all you good people who replied. Although your suggestions did not resolve the problem, that in no way diminishes your kind efforts on my behalf. I cleared it up in my usual fashion: after I mess with a problem for a couple of days I just reinstall my O/S. Since I have everything backed up on an external HD it's quick and easy. Once agin, thank you.
Best Regards
Powell Lucas

 

[UsernameIssues]

That works too