connected to network no internet access

[reddgsx]

ive searched for hours trying to fix this and nothing.

i just got a new custom built computer and it was great. i have not gotten a wireless card so i have a wired connection atm.

had no problems what so ever, then yesterday i go to get on a game and it says no internet connection or servers down i was like huh so i go to search google why my games server is down. no connection to internet so i look and comp says im connected to local area and ive tested tried diagnosing the problem but that doesnt do squat.

i have about 5 wireless computers that are working fine and 2 wired computers the one wired is working fine and mine ya my brand new friggin comp is the one that doesnt work. im not techy in this aspect at all so im about ready to throw my POS out the window.

so can please someone helpe me asap? i have an online exam id like to take on this computer due by the end of the night.

i tried the npsh reset altho i dont really kno what that does i did it. i havent recently installed any new programs so idk.

idk exactly what you guys need to diagnose but ill put out what it says on what i can get to easily......

ipv4 connectivty.....internet
ipv6.........no internet access
media state........enabled
duration........27.42
speed.......1.0gbps

activity
sent.......69996
recieved.......371607

connection specific dns suffix..........hsd1.il.comcast.net
description........realtek pcie gbe family controller
physical address.................00-24-21-31-16-c4
dhcp enabled.............yes
ipv4 address............192.168.0.189
subnet mask.........255.255.255.0
ipv4 default gateway................192.168.0.1
"" dhcp server........................same^^^
""dns server..........................same^^
netbios over tcpip enabled.........yes
link local ipvs address.............fe80::4c7e:6a92:68dc:2cc6%11
ipvs default gateway.........fe80::907d:1b2b:dd49:7882%11
ipv6 dns server............nothing here its blank


someone please help me!!!!!! let me kno if u need any more information like bank account info passwords address lol i feel like i just gave away so much personal information

 

[patwhatsthat]

please try pinging 192.168.0.1 then try pinging 4.2.2.1 then try pinging www.google.com post back with results

 

[skippyhdog]

Im just throwing this one out there, but have you tried to restart your computer?

 

[reddgsx]

1st ping says

pingsin 32 bytes of data
reply from 192 bytes=32 time<1ms ttl=64
says that^^^ in 4 lines
ping statistics
packets sent=4 recieved=4 lost=0
approximate round trip time minimum, maxmium, and average all says 0 ms

4.2 ping says
reply from 4.2 time=11ms ttl=55
same
time=12ms
time=13ms

sent and recieved 4 packets
min=11ms max=13ms avg=11ms

google 64.208.34.100
request timed out
says that 4 times

packets recieved=4 packets sent=0 lost=4

 

[patwhatsthat]

looks like a probable dns issue...try plugging in a hard coded dns entry into the properties of your network card. I believe 198.147.221.34 will work but you can jump into your routers interface and see what it's using for dns on the wan side, which would probably be better since it should belong to your isp. Also you can google you isp's dns servers on the net like the one I gave you 4.2.2.1 comes up when you google verizon dns servers. Let me know if this helps at all.

 

[reddgsx]

firstly thanks so much for your help i really appreciate it.

so i tried to 198 that u said and that didnt work and then i googled how to do all this changing cuz ive never done this before and went to dnsserverlist.org which told me that these were the best for me 209.128.95.2
209.213.196.218

so i put those in and nothing so i rebooted and nothing.

so what now?

 

[patwhatsthat]

Your welcome but so far it hasn't been much like actual help. Please open a command prompt and type ipconfig /all and post the result here. You can use the snipping tool or copy and paste, just want to see the results of your most recent efforts.

 

[reddgsx]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : jordan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
Physical Address. . . . . . . . . : 00-24-21-31-16-C5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-24-21-31-16-C4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4c7e:6a92:68dc:2cc6%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.189(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, November 19, 2009 9:43:57 PM
Lease Expires . . . . . . . . . . : Friday, November 20, 2009 9:43:57 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 234890273
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-7D-6D-C0-00-24-21-31-16-C4
DNS Servers . . . . . . . . . . . : 209.128.95.2
209.213.196.218
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.hsd1.il.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3c6e:32d:b836:bf6b(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::3c6e:32d:b836:bf6b%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Windows\system32>

 

[patwhatsthat]

According to what we've done so far. Pinging router, pinging outside ipaddress. Returns were fine, but when we tried to ping a "fully qualified domain name" the request timed out. This says DNS or Hosts so lets take a look at C:\windows\system32\drivers\etc just copy and paste that into the run dialog box hit enter and open up the file named hosts, (no file extension) use notepad. Let me know if there are any lines in there that is not preceeded by a pound sign (#)

 

[patwhatsthat]

Sorry, I also forgot to have you flush your dns cache. So please, from a command prompt, using elevated privledges (find your command prompt shortcut under all programs>accessories right click on it and choose run as administrator) type ipconfig /flushdns hit enter and then type ipconfig /registerdns. Jeez it's getting late....bed time soon.

 

[reddgsx]

all of the lines had a # sign, i went under the hosts file not the host.ics right?

ok so i flushed the DNS said it was successfully flushed

then i registered and it said registration of the DNS resource records for all adapters of this computer has been initiated. any errors will be reported in the event viewer in 15 minutes.

i tried the internet and still nada, i just rebooted and no internet. (idk if i was supposed to do this but i was just trying to save a reboot comp post)

i appreciate your help soooo much if i could tip you i would

also i went to comcast support live chat and they asked about my router and i told them dlink dir655 and then she gave me a url to my personal router info and told me to go to the website on the "affected" computer and i said how?! i cant go on the internet, and they said just try it so i did then they were like sorry we cant help its a router problem call dlink i didnt call dlink yet.....they wanted to change my WEP key

ya i dont know what any of this stuff means so im glad you can give good directions

 

[patwhatsthat]

I don't think that changing your WEP security for your wireless network would have impacted this issue since from what you have told me so far it involves a wired interface. Well since everything was going good until yesterday, or is that day before now...we could try a restore point. We could try removing and reinstalling the problematic nic, not physically but virtually through device manager, we could try replacing the nic with a known working one. And probably what I should have asked way earlier is, did you, on that faithful day install any type if internet security suite software, or perhaps some type of software VPN solution, if so try uninstalling and see what happens

 

[reddgsx]

i didnt install any new programs or software, this is a brand new computer like 3 weeks old, i have barely anything on it as it is, before i even thought of anything i was going to restore it but the last restore point doesnt allow me to load it.....when i clicked on it nothing happened.

i dont understand why it just magically stopped working that doesnt make any sense.

so are you saying the only thing i can do now is restore or some type of recovery cuz that would suck.

 

[patwhatsthat]

good to know...although if you can't use a restore point, and I will assume you have tried more than one, that may suggest something different is going on. Did you try to open device manager and uninstall the offending network card and reboot your computer and see what happens. I didn't say that a restore or recovery was the only options...but it seems that options are growing more and more limited. You might try system file checker just to see if that would help...from a command prompt (click start>all programs>accessories> right click on command prompt and choose run as administrator) type sfc /scannow

 

[raphytaffy]

Hi Pat, I'm having issues connecting to my internet as well. Ethernet connection works just fine, but I am unable to get the wireless to work. Here is my log from ipconfig /all:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hien>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HIENLAP-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Conn
ection
Physical Address. . . . . . . . . : 00-12-F0-4E-83-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e9e6:ed72:1f31:1c3%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.87(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, November 20, 2009 1:02:54 PM
Lease Expires . . . . . . . . . . : Saturday, November 21, 2009 1:06:07 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 318771952
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-98-B7-22-00-C0-9F-8C-50-08

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-C0-9F-8C-50-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[patwhatsthat]

raphytaffy:
just checked your specs and see your running Win7 ultimate but it doesn't say which version. You need to update your system specs. And some more information would be helpful. Checked intel site for lates drivers and there is nothing I can see for Win7...there are some Vista 32 bit drivers and some xp 64 bit drivers. So going out on a limb here and guessing....drivers? There are some really great people here who are good at providing driver information help...so hang in there and maybe someone else will contribute.

 

[raphytaffy]

Pat, I am running on 32-bit Windows 7 Ultimate. After the install, Windows update automatically installed updates for various components on my system via ethernet. Among those updates were settings for my wireless: INTEL PRO/Wireless 2200BG Network Connection. I thought that since Windows was able to recognize this component and install it that everything should be up and running smoothly.

 

[patwhatsthat]

Yep...that would be a logical assumption and it most case would be a correct one, but if you've spent anytime surfing this forum you'll see that that is not always the case. Since you didn't actually say what your exact problem was perhaps you could begin by explaining what you can and can't do when you are using your wireless device. Can you ping other devices on your local subnet by ip and or name, can you ping and outside ip address like 4.2.2.1, can you ping a fully qualified domain name like www.google.com. Maybe it would be better if you started a new thread with your device name as the title Intel(R) PRO/Wireless 2200BG and a brief description of your actual issues and what you have tried

 

[raphytaffy]

I had a thread for this under the drivers section, but didn't get much help so I thought maybe it wasn't a driver issue but something else that I'm missing. Haven't tried much in terms of diagnosing the problem as I don't really know the steps to do so. All I know is that the ethernet works, wireless doesn't. Here's what I got when I tried to ping 4.2.2.1:

C:\Users\Hien>ping 4.2.2.1

Pinging 4.2.2.1 with 32 bytes of data:
Reply from 192.168.1.87: Destination host unreachable.
Reply from 192.168.1.87: Destination host unreachable.
Reply from 192.168.1.87: Destination host unreachable.
Reply from 192.168.1.87: Destination host unreachable.

Ping statistics for 4.2.2.1:
Packers: Sent = 4, Received = 4, Lost = 0 (0% loss)

 

[patwhatsthat]

OK so you can't reach anything on the outside edge of your router how about when you ping 192.168.1.254 which is the inside edge. Did this thing ever work?