Consistent bsod, at wits end.

[daw1cb]

Upon plugging in my phone my system now bsods, I've attempted to remove anything that may have changed in the past week and have removed all usb root hubs and allowed them to re-initialize, as I believe this may be the cause of the problem. I've also used usbdeview to check for conflicts, and removed all unused devices and haven't a clue as to where to go from here. Attached three dmp files, and I can reproduce the error if need be.

 

[zigzag3143]

Upon plugging in my phone my system now bsods, I've attempted to remove anything that may have changed in the past week and have removed all usb root hubs and allowed them to re-initialize, as I believe this may be the cause of the problem. I've also used usbdeview to check for conflicts, and removed all unused devices and haven't a clue as to where to go from here. Attached three dmp files, and I can reproduce the error if need be.

I have been unable to download your DMP's. Please upload them again


Ken

 

[daw1cb]

Re-uploaded w/ perfmon report.

 

[ttran]

This is pretty straight forward, it was caused by your snapman.sys, which is Acronis True Image driver, have you tried uninstalling Acronis True Image to see if the problem resolves?

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.251\072610-10171-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03215000 PsLoadedModuleList = 0xfffff800`03452e50
Debug session time: Mon Jul 26 14:18:50.137 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:38.916
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {138, 2, 0, fffff8000322edec}

Unable to load image snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : snapman.sys ( snapman+260fb )

Followup: MachineOwner
---------

Secondly, please update these drivers, I think they can't run stablly in your system:

fffff880`04173000 fffff880`0417b000   BIOS64   BIOS64.sys   Sun Jun 08 07:12:00 2003 (3EE27F50)[COLOR=Blue]This is probably a  BIOSTAR I/O   driver file[/COLOR]
fffff880`0415a000 fffff880`04162000   BS_I2cIo BS_I2cIo.sys Mon Jun 16 13:45:18 2008 (48560BFE) [COLOR=Blue]This is probably a  BIOSTAR I/O   driver file[/COLOR]

Let us know if you need help

Tuan

 

[daw1cb]

Thank you very much, resolved the blue screen issue, although the phone still wouldn't mount until further fiddling and a check with autoruns and Show_nonpres in devmgmt turned up a few nasties left behind by Acronis. After a little house cleaning and a reboot, all is gravy.

As for the drivers, they need to be removed, and I'm not sure how to go about that.

 

[ttran]

If you know what product of BIOSTAR they belong to, please uninstall the program that use them (that's would be best). Otherwise, rename those in the C:Window:System32:drivers from .sys to .bak would be ok

 

[zigzag3143]

Thank you very much, resolved the blue screen issue, although the phone still wouldn't mount until further fiddling and a check with autoruns and Show_nonpres in devmgmt turned up a few nasties left behind by Acronis. After a little house cleaning and a reboot, all is gravy.

As for the drivers, they need to be removed, and I'm not sure how to go about that.

Hi saw1cb and welcome

TTran is absolutely correct about both the cause and the out dated drivers. I found a few more that you might want to look at as well.

To update the driver take the name of the driver and google it. It will tell you who the mfr is. go to their site and look for the correct driver for your system. The one below I would be most concerned about is the storage drivers highlighted below.

BIOS64.sys        fffff880`04178000    76653cf9`04180000    0x7665447900008000    0x3ee27f50    6/7/2003 20:12:00                        
secdrv.SYS        fffff880`0576b000    fffff300`05776000    0xfffffa800000b000    0x4508052e    9/13/2006 09:18:38                        
BS_I2cIo.sys        fffff880`0415f000    fffff880`04167000    0x00008000    0x48560bfe    6/16/2008 02:45:18                        
tifsfilt.sys        fffff880`06929000    fffff880`06940000    0x00017000    0x48ca81c4    9/12/2008 10:50:44                        
cpuz132_x64.sys        fffff880`056b4000    fffff880`056bc000    0x00008000    0x49cc0d03    3/26/2009 19:17:23                        
AtiPcie.sys        fffff880`01bf5000    fffff880`01bfd000    0x00008000    0x4a005486    5/5/2009 11:00:22                        
spldr.sys        fffff880`01bed000    fffff880`01bf5000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
spsys.sys        fffff880`07364000    fffff880`073d5000    0x00071000    0x4a085e7a    5/11/2009 13:20:58                        
amdxata.sys        fffff880`010c2000    fffff880`010cd000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
[U][I][B]nvstor.sys        fffff880`00d96000    fffff880`00dc1000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
nvstor64.sys        fffff880`01083000    fffff880`010c2000    0x0003f000    0x4a4aac1f    6/30/2009 20:21:51

[/B][/I][/U]

 

[daw1cb]

All biostar programs have long since been uninstalled, I vaguely remember removing the related software. If after renaming them and rebooting there are no adverse effects would it be ok to say delete them?

 

[ttran]

if it doesn't interfere the start up process, it's ok to delete them that way.
Please take a look at Ken's advise, it is your nVidia Storage Drivers, you might want to update it

 

[daw1cb]

seems that there is a slight chipset/driver conflict issue.... Nvidia storage drivers with an amd controller/chipset....that doesn't seem to add up to me