Solved Constant and Random BSODs, sometimes accompanied by shockwave crash

[sumdudez]

Hello everyone,

For about two weeks, my computer has been acting very strange; I've been getting very sporadic BSODs with different stop codes. Last week, while playing video games, I received three BSOD codes after three consecutive restarts. They are:

Driver irql not less or equal 0x000000D1
Page fault in non-paged area 0x00000050
Bad pool header 0x00000019

This week, I have gotten less BSODs, but four days ago, when I restarted my computer, it refused to turn on and produced 4 beeps, which according to the AMI BIOS beep codes, indicates a failed timer. It hasn't returned since, but perhaps it can help diagnose my problem. Some other things I've noticed from this week's BSODs on three different occasions are: "ntoskrnl.exe" "usbehci.sys" and "classpnp.sys"

Thank you for all your help and responses!

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3B[/COLOR], {[COLOR="SeaGreen"]c0000005[/COLOR], fffff800032d45a6, fffff880070ed0a0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiSearchForNewThread+1b6 )

Usual causes:  System service, Device driver, graphics driver, memory

2: kd> [COLOR="seagreen"]!error c0000005[/COLOR]
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

There seems to be some memory access violations, this commonly caused by drivers which are referencing invalid memory addresses.

2: kd> [COLOR="SeaGreen"]lmvm atikmdag[/COLOR]
start             end                 module name
fffff880`04a66000 fffff880`0557c000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="Red"]Wed Dec 19 20:38:55 2012[/COLOR] (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your AMD graphics driver is rather outdated, and causing a few problems, it's best to update this driver to the latest version from here - AMD Graphics Drivers & Software

WHQL
Release Date: April 24th 2013
Version: 13.4
In Device Manager: 12.104

1. Download Driver
2. Start rb: Type: Device Manager
3. Expand Display Adapters
4. Right-Click Driver Name, Uninstall
5. Reboot
6. Run Driver Sweeper
7. Reboot
8. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

>>Upload MSINFO32<<

1. Start rb:
2. Type: msinfo32
3. File, Save
4. Place file into a zipped folder
5. Upload using - http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[VistaKing]

Driver : Just install the Display Driver

Name | File Size | Revision Number | Release Date | Download Link
Catalyst Software Suite|135 MB|

13.4​

|

4/24/2013​

|
Download

 

[sumdudez]

Thank you xBlueRobot and VistaKing for your responses!

I reinstalled the drivers, but as I was saving the information from msinfo32, I experienced a crash without a bsod (I checked and I didn't find a minidump) where my screen was entirely black except for a red blob. After restarting my computer, I recieved a BSOD that said "multiple IRP complete requests".

However, I was able to save msinfo32 after a second reboot. Here it is!

Thank you for your continual help!

 

[x BlueRobot]

The bugcheck which you have described above is most likely, MULTIPLE_IRP_COMPLETE_REQUESTS, the usual cause is a poorly written drivers attempting to complete the same IRP twice, with it being already being completed the first time, and failing the second time; the failed second attempt creates the BSOD.

Usual causes:  Device driver(s)

Remove:

Start Menu\Programs\Norton 360
Start Menu\Programs\Norton Online Backup
Start Menu\Programs\Norton

Norton and it's other products are known to cause BSODs with Windows 7, Norton is a very resource-consuming program too, it's best to remove all traces of Norton using the Norton Removal Tool, and then installing these free and proven alternatives which work with Windows 7.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[sumdudez]

Thank you x-BlueRobot !

I will let you know if I receive any more BSODs. I did a memtest, as I read somewhere here on the forums, and I received several thousand errors from a RAM slot. I hope this did the trick!

 

[VistaKing]

If you received errors while you were testing test a ram on every slot . If its a bad slot that's a motherboard replacement . If its a bad memory stick and you're using dual channel memory kit and one of the kit memory sticks is bad that's a kit replacement . Both sticks have to go even though its just one memory stick that's bad out of the two .

 

[sumdudez]

Thank you for your quick response VistaKing

I have 3 sticks of RAM and 4 RAM slots. I tested stick 1 on slot 1 overnight and got 19 passes. I tested stick 2 on slot 2 and got 7 passes. However, when I tested stick 3 on slot 3, I received many errors. I then tested stick one, into slot 3 and I still got the errors, which should prove slot 3 faulty. I then tested stick 3 on slot 4, and it came out with 9 passes

I don't use slot 3, but when I tried to play BF3 after a restart, it froze with no BSOD

Thank you for your continual help!

Edit: No BSODs or freezing so far!! I will let you know when I get any! Thanks again!

 

[VistaKing]

Test the 3rd memory stick on other sticks . Do you have the 3 memory sticks all different speeds and models ? If you have 4 DIMM slots I'd recommend getting dual channel memory .

 

[x BlueRobot]

The slot seems to be more of the issue, if can manage without the slot, then you won't need to get a new motherboard.

 

[sumdudez]

I don't have the money for a new motherboard, but everything has been working great for the past three days! It seems only that RAM slot was the problem.

Thank you both xBlueRobot and VistaKing for your help!!

 

[x BlueRobot]

That's good to know, happy to help and welcome