constant BSOD

[kaos2011]

hey ppl

i hope you can resolve a big bug bear i have,.

i keep getting BSOD over and over, sometimes my pc may be on for 10 hours and not and thing or could play a game for a bit then BSOD kicks in, it can happen anytime, once it happens once it seems tro happen after boot, just after logging into the desktop. clicking control panel for instance, its so random whne it does it . i have looked on the internet for things on how to sort it, i have done a full clean install of windows not so long ago. all the harware is new, i got the pc sicne crimbo just gone

if any genious can resolve it for me i would be so happy

i will attach the 3 dumps i got so far

( the rest deleted when i formatted the pc )

please help

thanks in advance!!

 

[Jonathan_King]

Hello,

It seems as if this may be a hardware problem; specifically, memory is what I suspect. Before testing that though, try removing Daemon Tools, as it is using SPTD. When that is done, remove SPTD itself with this tool: http://www.duplexsecure.com/download/SPTDinst-v174-x64.exe

SPTD is a Boot driver well-known for causing BSODs, sometimes like yours.

Now time for the hardware diagnostics. Run the Blend Prime95 test: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Run Memtest86 overnight: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

...Summary of the dumps:

[font=lucida console]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  2 14:45:55.562 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:11.107
Probably caused by : ntkrnlmp.exe ( nt!ObpCaptureObjectName+102 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nt!ObpCaptureObjectName+102
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 26 19:30:29.223 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:59.924
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ntkrnlmp.exe ( nt!IoGetAttachedDeviceReference+73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x3B_nt!IoGetAttachedDeviceReference+73
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 26 08:08:06.757 2011 (UTC - 5:00)
System Uptime: 0 days 0:06:35.084
Probably caused by : ntkrnlmp.exe ( nt!PoIdle+53a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00040052
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_00000000`00040052
FAILURE_BUCKET_ID:  X64_0x7E_nt!PoIdle+53a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[kaos2011]

wow. ill give it a go.....thats awsome

 

[kaos2011]

Hi

i unstilland deamon tools, ran the first file you said which a box came up saying

" High sptd version is already present. Run its setup for maintaince. "

i then ran the PRIME95 program, ran for about 30 seconds and BSOD, USBsomething.sys. ( no minidump created :S)

then rebooted again tried the same program and about 15-20 seconds the pc went blank and rebooted.


i not tried the memteest whcih i will try overnight

any suggestions from this information??

 

[Jonathan_King]

If you see an Uninstall option for SPTD, use it. Otherwise, go to C:\Windows\System32\drivers, and delete SPTD.sys.

Running Memtest86 will hopefully tell us more about whether this is a RAM problem or not. If Prime95 is crashing consistently, it may indicate a hardware problem.

What kind of temperatures are you getting? Check with Speedfan.

 

[kaos2011]

Hm . The temp on speed fan is normally around 36ish when doing normal things . When doing the prime test it went to about 44 . The memtest stopped after 2 seconds and errors are all over the screen . .. So It crashed on the prime and errors on memtest . Wat next lol . I think like you say faulty ram . Wats the best action to do now ?

 

[Jonathan_King]

I think the best action is to RMA the whole kit of RAM. If the computer is under warranty, send it in. Otherwise, purchase a new kit of RAM.

 

[kaos2011]

Also that file will not delete . I click delete . The file goes in the recycle bin and goes from the list then when I go back in the same folder or hit f5 its back in there

 

[Jonathan_King]

The SPTD cannot explain the RAM errors; I would sooner forget about the SPTD until the RAM issue is addressed. If you really want to remove SPTD though, try running the SPTD tool again: http://www.duplexsecure.com/download/SPTDinst-v174-x64.exe

Could you please post a screenshot of what you see?

 

[kaos2011]

Screenshot of what part ? Memtest ?

 

[Jonathan_King]

Screenshot of the SPTD utility. You said there was no "Uninstall" option?

 

[kaos2011]

this is what comes up when i run the sptd thing.. its really strange coz memtest picked up the RAM errors within about 30 seconds, but i ran it for abouta hour and nothing came up... really wierd... but i no they exist coz a long red list was zooming down my page.

 

[Jonathan_King]

Here you go: http://www.duplexsecure.com/download/SPTDinst-v177-x64.exe

Try that tool instead.

 

[kaos2011]

got an error when running this one too
... do u think this could be a problem causeing the bsod this file or do u still think its RAM?

 

[Jonathan_King]

I think it's the RAM; let's remove SPTD however.

In the start menu, enter regedit and press enter; navigate to "HKEY_LOCAL_MACHINE\System\CurrentControlSet\ Services\sptd", and set the DWORD start value to 4. Then delete SPTD.sys from C:\Windows\System32\drivers.

 

[kaos2011]

STPD is now removed and the reg value is now on 4,

NOTE: will i stil be able to use programs like Deamon tools , Alcohol to mount images? ( i not got them installed i just was wondering first )

 

[Jonathan_King]

No, those programs will not be able to function without SPTD. You can use a SPTD-less alternative however; try one of these free programs:

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

SlySoft Virtual CloneDrive

 

[kaos2011]

As long as i have an alternative to mounting images its fine. Whats the next suggestion..... change the ram now?

 

[Jonathan_King]

Yes sir!

 

[kaos2011]

can a just say u bin awsome sorting this out for me, wil be a few days i expect for the RAM to get change since it was custom built by my mate and hes in hospital at min so i will post on ere as soon as its changed

URE A LEGEND!!!