Constant Crashing.

[Boring old me]

Well the problem is when 1 program doesn't respond, for example; if Firefox doesn't respond then my whole computer doesnt. I have to keep on holding my button to turn it off and on. This happens about 2 - 3 times a day.

Other info:
This is a new laptop, had it for about 2 months. I bought it with Windows 7 64-bit installed.

Please help me.

 

[Capt.Jack Sparrow]

Well the problem is when 1 program doesn't respond, for example; if Firefox doesn't respond then my whole computer doesnt. I have to keep on holding my button to turn it off and on. This happens about 2 - 3 times a day.

Other info:
This is a new laptop, had it for about 2 months. I bought it with Windows 7 64-bit installed.

Please help me.

Hello !! Welcome to SF !!

We need few information about your System.

1, What Internet security are you using ?

2, Start | Event Viewer | Application | check for errors and post us the Errors

3, MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

4, Start | CMD | Right Click and Run as administrator | driverquery.exe > c:\Driver.txt then go to C drive and post us the Driver.txt

Good Luck,
Captain

 

[Boring old me]

When I bought my laptop it had Trendmicro security trial. It is now finished and I got myself AVG.
Could you rephrase step 2? (Im 13) I don't quite understand.

GRrr it keeps crashing when I try to do those steps.