Solved Constant random BSOD errors, Multiple error messages on screen

[louism957]

Hi everyone, I've been constantly experiencing random blue screen errors with different error messages such as:
INTERUPT_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
PAGE_FAULT_IN_NONPAGED_AREA
IRQL_NOT_LESS_OR_EQUAL

My system at the moment is
Windows 7 Ultimate x64
AMD Athlon II X3 455 @3.3ghz (Stock)
4gb DDR3 1333mhz
Biostar A780L3L mobo
AMD Radeon HD 6670 GDDR5 1gb
3 80gb Seagate hard drives

I did have 8gb of ram (two 4gb sticks)which at first I thought there was a problem with the memory, so I ran Memtest86 and found out that one stick had lots of errors so I've sent that stick off to be replaced, however the BSoD's still continue. I've tried a fresh install of Windows 7 which I encountered a BSoD during the install. I did manage to install a fresh copy of Windows on the hard drive though.

After installing, the BSoD's still continued, I went into the bios and underclocked the CPU from 3.3ghz to 3.0ghz because I thought that maybe the motherboard was under some kind of stress or couldn't handle the CPU at this clock speed. This still didn't help as the BSoD's continued. I thought it might be something to do with the onboard Realtek network chip as it crashed a good few times using any internet browser. I've tried disabling the onboard network chip and using an addon wireless PCI card but this didn't seem to solve anything either.

The system seems to work fine for a while if I'm not running many programs but eventually blue screens. If someone could help me solve this that'd be brilliant.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3D[/COLOR], {fffff80000b9c120, 0, 0, fffff80002c7ed04}

Probably caused by : ntkrnlmp.exe ( nt!KiInterruptDispatchNoLock+2f4 )

0: kd> [COLOR="SeaGreen"]lmvm Rt64win7 [/COLOR]
start             end                 module name
fffff880`04800000 fffff880`048be000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR="Red"]Thu Oct 25 10:20:09 2012[/COLOR] (50890449)
    CheckSum:         000C14E6
    ImageSize:        000BE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Realtek RTL8168D/8111D NIC driver seems to be rather outdated and causing problems, update the driver from here:

• Realtek

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[louism957]

Thanks for taking the time to reply, I'll give those a try and report back.

 

[x BlueRobot]

Your welcome, will be looking forward for the results.

 

[louism957]

Right, I've done a scan with Malwarebytes which didn't find anything suspicious and I've updated the network driver to the latest one and am still experiencing BSoD's. I've attached the dumps from two bluescreens after I installed the latest network driver.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 1E[/COLOR], {ffffffffc0000005, fffff80002ddc8a3, 1, 2f8bb18}

Probably caused by : ntkrnlmp.exe ( nt!SepRmGlobalSaclSetWrkr+3 )

Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

The Kernel detected an illegal instruction, which didn't have a exception handler routine for the instruction, and therefore resulted in the BSOD.

What were the results of MSE? Perform a scan with Anti-rootkit utility TDSSKiller, this will be very quick, and should produce a log file within the location you saved the .exe file.

Scan for any missing, modified or corrupted protected Windows files with:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[louism957]

Right, so I ran a scan of that TDSSKiller program which told me it didn't find any threats, however, I looked in the log and on one of the first lines it says 'Processor architecture: Intel x64' Considering I'm using an AMD processor, I thought this was a bit strange. Is there some sort of problem with my hardware or is it just the program reading the hardware wrong?

After that, I ran a scan with MSE which froze the entire system when it was scanning 'C:\Windows\Installer\19a1ee.msp->QFEGDR.cab' I have started another scan of the system as well. I haven't enabled Driver Verifier yet but I will enable it after this system scan completes.

Update: Since enabling Driver Verifier, the system has crashed twice using the OS and once booting up into the Welcome screen. The thing is, they aren't normal BSoD's, the system crashes as if it's going to a blue screen but never does, it just hangs on a distorted pixelated screen where I have shut it off by holding the button in. This also doesn't produce any crash dumps...

 

[x BlueRobot]

Right, so I ran a scan of that TDSSKiller program which told me it didn't find any threats, however, I looked in the log and on one of the first lines it says 'Processor architecture: Intel x64' Considering I'm using an AMD processor, I thought this was a bit strange. Is there some sort of problem with my hardware or is it just the program reading the hardware wrong?

I wouldn't worry about it, my log also tells me that it's Intel despite the fact I'm using a AMD CPU.

Disable Driver Verifier for now, the instructions to do so, should be with the same tutorial you used to enable Driver Verifier.

[COLOR="Red"]BugCheck 24[/COLOR], {1904fb, fffff880028acc58, fffff880028ac4b0, fffff880012c7025}

Probably caused by : Ntfs.sys ( Ntfs!NtfsUpdateScbSnapshots+95 )

Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Its seems there may be some hard-drive failures, or the file system has become corrupted for some reason. This may explain why MSE is crashing also.

Run some hard-drive diagnostics and follow these steps:

• Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

• SeaTools for DOS | Seagate
• CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you have an SSD, make sure the following are up to date:

• SSD firmware
• BIOS Version
• Chipset Drivers
• Hard disk controller drivers/SATA drivers
• If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Use this command with Disk Check:

chkdsk C: /f /r

 

[louism957]

Okay, I ran Seatools to test my harddrive and it found about 6 errors which it managed to repair. I ran the test twice to make sure. And here's a screenshot of CrystalDiskInfo

Screenshot

 

[x BlueRobot]

Was the screenshot after fixing the errors? Have you manged to run Chkdsk (Disk Check)?

For CDI:

1. Start Crystal Disk Info
2. Click the Caution
3. Move All Sliders To The Left
4. Apply
5. Exit Program

Your hard-drive temperature is very warm, have you opened the case and cleared any dust from the fans and the heatsinks?

 

[louism957]

I've run chkdsk and found no errors and have just moved all sliders to the left in CDI, applied and exited but as for the HDD temperatures that's because I have 4 drives directly on top of eachother without any cooling which is a fairly bad idea. I've been meaning to sort out a makeshift solution since I've got spare PC fans lying around.

 

[x BlueRobot]

I would get that overheating issue sorted for your hard-drives, overheating can cause general crashes and BSODs, do you still have the Caution within CDI?

 

[louism957]

I've stuck a fairly large fan in the front of the computer which is now cooling the hard drives so now the temperature of all of them should be no more than 35 and CDI doesn't show any cautions on any of the drives. As for any BSoD's, I haven't experienced any yet so hopefully this was the source of my BSoD's and has been fixed. Thanks for the help, much appreciated.

 

[x BlueRobot]

Your welcome, leave the thread open for about a week, and then see what happens.

 

[louism957]

Okay, so I tried running Windows updates and whilst that was running, the system Blue screened with an error regarding something along the lines of ntfs.sys or something, so I continued with the updates and I have also enabled verifier. Now since enabling Verifier the system blue screens every time it's about to boot into Windows and it also won't let me access safemode either. I am currently using a bootable version of linux. Is there any way to shut off Verifier without being in Windows?

 

[x BlueRobot]

Access http://www.sevenforums.com/tutorials/682-command-prompt-startup.html, and then type the following command to hopefully disable Driver Verifier:

verifier /reset

 

[louism957]

Okay, tried that and it said something along the lines of 'No settings to delete' and then upon booting into Windows it just blue screens again. System restore doesn't work, it just tells me that a certain file couldn't be found in the system repository or couldn't be placed there. And startup repair greets me with a bluescreen. Am I just going to have to reinstall Windows and go from there?

 

[x BlueRobot]

Boot using a Linux Live CD and then rescue your personal files and data (including the crash dumps if possible), and then clean install Windows from there.

• http://www.sevenforums.com/tutorial...ate-live-cd-dvd-usb-use-emergency-backup.html

 

[louism957]

Okay, so I've reinstalled, should I just go ahead and install drivers as normal?

EDIT: I went and installed the latest AMD Graphics drivers (13.1) and about 5 minutes of use after reboot the system blue screened. I'm going to try installing an older version of the drivers and see if the blue screens continue

 

[x BlueRobot]

Can you upload the new crash dump please?