corrupt user profile preventing windows from loading?

[dc57]

Hi all,

I am hoping someone has an answer for this one. I have a laptop that I have been messing with for a week now and I still can't get windows to load properly. I have tried start-up repair, fixboot, fix mbr several times with no luck. Each time it said it completed the task and was successful. No error messages, safe mode did not load, last known good also did nothing. The windows logo comes up and then just sits there.

I took the hard drive out and connected it to my computer via USB. I can see the drive and access all the folders except the main user profile. When I try to open that folder the drive just spins away and never opens the folder. I waited 15 minutes and it never opened. Is there anything else I can do from my computer to open that folder? I am just hoping to get the pictures and documents off of it. Can this folder be causing windows not to load? I am not getting any error messages at any time.

Thanks for your help

 

[paul1149]

I would burn a Parted Magic (older is free) to a cd and boot to it. Rescue your files first of all.

Not sure whether a user profile problem would cause the windows substructure not to load, I wouldn't think so. Another thing you can try at F8 is VGA drivers.

It could be that hard drive problems are causing both the user profile problem and the boot problem. In parted magic you can use GSmart to read the SMART attrubutes. Look for ## 5 and 196-199 in particular, and then do a Long self-test on the drive.

 

[dc57]

I would burn a Parted Magic (older is free) to a cd and boot to it. Rescue your files first of all.

Not sure whether a user profile problem would cause the windows substructure not to load, I wouldn't think so. Another thing you can try at F8 is VGA drivers.

It could be that hard drive problems are causing both the user profile problem and the boot problem. In parted magic you can use GSmart to read the SMART attrubutes. Look for ## 5 and 196-199 in particular, and then do a Long self-test on the drive.

Hi Paul,

Thank you for your response. I will try what you suggested and see where I get and let you know.

Thank you for your help