Solved Could not select 'Inbox' on the IMAP server. WLM.

mkj3757

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Cincinnati, OH
I get the above message when emails download. It also says: Try updating the folder list and then try again. The details of the message are: system error (failure). Acct: Gmail
Server: imap.gmail.com Protocol: IMAP Port: 993 Secure (SSL) 1 Code: 800cccd2
I have Windows 7, 64 bit, this in Windows Live Mail my Gmail account


I am also having a problem with my yahoo email account on WLM. When downloading email I get a message that my password is wrong but it is not. I use the same password on my iPad for my Yahoo account with no problem. Caps lock is not on when I enter it. I have re-entered five times. Does anyone know what to do?
 

My Computer My Computer

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Windows 7 Home Premium 64 bit OSBIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.76.0 RAM 6 GB Physical MemoryAMD Radeon HD6370D Graphics
Computer Manufacturer/Model Number
HP Touchsmart 320-1120m
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Windows 7 Home Premium 64 bit OS
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BIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.7
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Legation AAHD3-NK
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6.0 RAM 6 GB Physical Memory
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AMD Radeon HD6370D Graphics
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IDT HD Audio CODEC
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1600X 900 X 60 Hertz
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Disk Partition C: 292 GB Free Total 447 GB
Disk Partition D: 2GB Free 19 GB Total
Media Drive E: CD/DVD
Disk Partition G: 874 GB Free 932 GB Total
Seagate Portable Backup Drive 1 TB
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Processor AMD E2-3200 APU with AMD Radeon (tm) HD6370D Grap
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HP HID Standard Wireless Keyboard
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HP HID-Compliant Standard Wireless Mouse
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HP Touchsmart 320-1120m, Product# A5W91AV#ABA, Software Build# 12NA1ACW603#SABA#DABA, Service ID# 100-612.
MS Windows 7 Home Premium, Ver. 6.107601, SP1, x-64, Processor AMD E2-3200 APU with AMD Radeon (tm) HD6370D Graphics DirectX 10 1600 X 900, Next Window Voltron Touch Screen, 2400 Mhz, 2 Cores, 2 Logical Processors, BIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.7, 6GB RAM, Total Physical Me
I find using POP3 to access my Gmail in WLM far easier to use.
 

My Computer My Computer

At a glance

Win7 H.Prem. 32bit+SP1
Computer Manufacturer/Model Number
Look in my Signature.
OS
Win7 H.Prem. 32bit+SP1
How do I change it to POP3?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit OSBIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.76.0 RAM 6 GB Physical MemoryAMD Radeon HD6370D Graphics
Computer Manufacturer/Model Number
HP Touchsmart 320-1120m
OS
Windows 7 Home Premium 64 bit OS
CPU
BIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.7
Motherboard
Legation AAHD3-NK
Memory
6.0 RAM 6 GB Physical Memory
Graphics Card(s)
AMD Radeon HD6370D Graphics
Sound Card
IDT HD Audio CODEC
Monitor(s) Displays
AMD Radeon HD6370D Graphics
Screen Resolution
1600X 900 X 60 Hertz
Hard Drives
Disk Partition C: 292 GB Free Total 447 GB
Disk Partition D: 2GB Free 19 GB Total
Media Drive E: CD/DVD
Disk Partition G: 874 GB Free 932 GB Total
Seagate Portable Backup Drive 1 TB
PSU
Processor AMD E2-3200 APU with AMD Radeon (tm) HD6370D Grap
Keyboard
HP HID Standard Wireless Keyboard
Mouse
HP HID-Compliant Standard Wireless Mouse
Internet Speed
DL Speed is 23.28 Mbps / UL Speed is .95 Mbps
Other Info
HP Touchsmart 320-1120m, Product# A5W91AV#ABA, Software Build# 12NA1ACW603#SABA#DABA, Service ID# 100-612.
MS Windows 7 Home Premium, Ver. 6.107601, SP1, x-64, Processor AMD E2-3200 APU with AMD Radeon (tm) HD6370D Graphics DirectX 10 1600 X 900, Next Window Voltron Touch Screen, 2400 Mhz, 2 Cores, 2 Logical Processors, BIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.7, 6GB RAM, Total Physical Me

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit OSBIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.76.0 RAM 6 GB Physical MemoryAMD Radeon HD6370D Graphics
Computer Manufacturer/Model Number
HP Touchsmart 320-1120m
OS
Windows 7 Home Premium 64 bit OS
CPU
BIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.7
Motherboard
Legation AAHD3-NK
Memory
6.0 RAM 6 GB Physical Memory
Graphics Card(s)
AMD Radeon HD6370D Graphics
Sound Card
IDT HD Audio CODEC
Monitor(s) Displays
AMD Radeon HD6370D Graphics
Screen Resolution
1600X 900 X 60 Hertz
Hard Drives
Disk Partition C: 292 GB Free Total 447 GB
Disk Partition D: 2GB Free 19 GB Total
Media Drive E: CD/DVD
Disk Partition G: 874 GB Free 932 GB Total
Seagate Portable Backup Drive 1 TB
PSU
Processor AMD E2-3200 APU with AMD Radeon (tm) HD6370D Grap
Keyboard
HP HID Standard Wireless Keyboard
Mouse
HP HID-Compliant Standard Wireless Mouse
Internet Speed
DL Speed is 23.28 Mbps / UL Speed is .95 Mbps
Other Info
HP Touchsmart 320-1120m, Product# A5W91AV#ABA, Software Build# 12NA1ACW603#SABA#DABA, Service ID# 100-612.
MS Windows 7 Home Premium, Ver. 6.107601, SP1, x-64, Processor AMD E2-3200 APU with AMD Radeon (tm) HD6370D Graphics DirectX 10 1600 X 900, Next Window Voltron Touch Screen, 2400 Mhz, 2 Cores, 2 Logical Processors, BIOS Ver. AMI 7.15 4/12//12, SMBIOS Ver. 2.7, 6GB RAM, Total Physical Me
Roderunner has a nice document that should help, and the link works for me to open a Word (docx) document.
You need MS Word or a program that can read a docx file to use the document in the link.

If that Word doc doesn't get you sorted, a few things I'll add:
I use IMAP Gmail with WLM 2012 and it works very well for me - i never saw your "800cccd2" error.
You may need to log in to the Gmail web page to enable IMAP and/or POP for your account.
That's shown in Roderunner's doc (and my screen print below).
You can also do a search for 800cccd2 and try other suggested solutions you find.

Re "How do I change it to POP3?"

When I want to change an account type from IMAP to POP3 (or any account type change),
I create and test a new client account for the same email address with the new (POP3) account type.
Then I delete the old (IMAP) client account that i don't want to use anymore.
I don't know if there is a way to change an account from one type to another after the account is created.
In my screen print below, i can NOT edit/change the server (account type) from IMAP to POP!
I haven't found if this type of change is possible without creating and deleting an account.
I DO NOT ever create or delete a new email provider (GMAIL) account to make this type of change!

If anyone knows an easier way to change an account from IMAP to POP, I'd like to know how to do it.

note: As far as I know adding an IMAP account creates a specific data file/folder set when the account is added to an email client (WLM).

Here's a WLM screen print - i can't change the server type fom IMAP to POP...
WMLSP01.PNG

Here's a Gmail web settings page that shows IMAP and POP settings:
WMLSP02.PNG
 

My Computer My Computer

At a glance

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x6...AMD Athlon II x4 6206GB GSkill DDR2 800AMD 4670 GPU + AMD 4200 IGP
Computer type
PC/Desktop
Computer Manufacturer/Model Number
home built
OS
Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
CPU
AMD Athlon II x4 620
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Gigabyte GA-MA785G-UD3H
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6GB GSkill DDR2 800
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AMD 4670 GPU + AMD 4200 IGP
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on board Realtek ALC889A
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RCA 40" LCD TV, Insignia 32" LCD TV, HP 15" LCD monitor
Screen Resolution
1680 x 1050
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OCZ Vertex 3 120GB,
Samsung F3 1TB (3),
Several others - WD, Seagate, Hitachi, ...
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Corsair 500 W
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Rosewill mid tower
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CM 90mm rifle
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Gyration wireless, Logitech wireless, Dell USB wired
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Gyration wireless, Logitech wireless, V7 USB wired
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Spectrum - 100Mbps D / 10Mbps U
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Avast, MBAM3, EMET, WinPatrol
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Pale Moon, Firefox, IE
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2 multi-boot PC's
Mainly HTPC/Office/Gen purpose (no gaming).
Trendnet USB KVM.
LG DVD burner/Blue Ray Player.
Tray system for removable SATA backup drives.

Not currently OCd, under-volted.
I use Hybrid sleep, rarely re-boot or shutdown.

Hauppauge HD-PVR, Avermedia PCIe TV Tuner, Hauppauge PCI TV Tuner.
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