could someone help me with an odd issue im getting with BSOD,

[xanex18]

sorry for the vague title but my computer wont stay on long enough after BSOD to let me get any of the details. for a little background, i just built a new computer and put a copy of window 7 ultimate 64 bit on it. about an hour after installing the monitor would randomly turn off but the audio would continue playing for a minute or so before that shut off as well. this was always accomponied by loss of power to keyboard and mouse. i first thought the cpu or gpu was overheating but that doesnt seem to be the case as it doesnt get hot enough (seemingly) to run into that kind of issue. i notice just recently that on occaisions, it would BSOD right before the monitor went blank. this led me to believe that it might be a driver issue or a software conflict, so i tried a fresh install. nothing seemed to fix the issue. i have a couple of the .dmp files from the minidump folder that i was hoping could lead to some answers.

Computer Specs.
cpu: Amd phenom ii x6 1100t
gpu: xfx radeon 6850
ram: Team Extreem Dark 16gb
Mobo: Asrock Extreme3 970
Powersupply: Corsair hx650
SSD: samsung 830 120gb
any help that i could get would be much appreciated

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[koolkat77]

Other two dumps are not readable.

For the one bug check I see you are getting, I'd suggest you to go through this:
:ar: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[xanex18]

i will check out the foroum post that you linked but as for the msinfo32 file, it will not let me upload it; saying invalid file type.

 

[koolkat77]

No problem, we'll try again later.

Download and install Speccy from the link below and update your system specs on
this link: http://www.sevenforums.com/profile.php?do=extra hit save changes when you're done.
:ar: Speccy - System Information - Free Download

 

[xanex18]

ive udated my system specs with the information from speccy, as for the forum link, i looked at some of the tips given there but im not sure if it would be of very much help, i have both updated and rollbacked my drivers to no avail, fresh install or windows 7, windows xp as well, and i ran both memtest as well as several cpu and gpu stress tests. all of which passed several hours of monitoring

 

[koolkat77]

Do you have another video card you could try with?

 

[xanex18]

no i do not, nor does the motherboard have onboard video. i also do not have access to another pc with a pcie slot to test the card in. i have tried different output ports (both hdmi and the dvi)

 

[koolkat77]

What were the temps when you ran the video stress?
How does your computer act in safe mode?

 

[xanex18]

im not sure about safe mode, i havent had the computer long enough to run in safe mode to test. its also kinda difficult to manually reproduce the issue as it seems to be completely random. the temps in the stress test, furmark it peaked at 80 and sat there for most of the test. unigine it hit around 81-82c.

 

[Arc]

BSODs are random. They are hard to produce at will, and so those are treated as issues.

Video TDR may be caused for some simple reasons like overheating, dust accumulation inside the computer or outdated display drive. I hope you have followed those steps as directed.

It may be caused by the hardware too, that is in case the GFX card is a faulty one.

Safe mode is important, coz it uses only some basic drivers. IF it crashes in safe mode too, it will give some directing information about the nature of the crashes.

 

[xanex18]

hmm so in that case would you reccomend maybe cleaning the gpu and replacing the heat goo? ill try running it in safe mode and see if i can reproduce the issue. if it does crash what would that mean? i asssume faulty card and if it doesnt then faulty driver?

 

[Arc]

In that situation our notion will be diverted in some other angles, as safe mode does not use the display drivers at all.

BTW, have you replaced the driver? May we see your latest crash dump, another one after you posted for the first time?

 

[xanex18]

yes i have replaced, updated, reverted, uninstalled, and reinstalled the drivers. the crash dump in the original post is the latest as the issue does not always end in a bsod. more often than not the screen flickers, blacks out, then sound cuts out and all i/o cuts off yet the pc seems to be on (fans and leds etc). i will post the dumps as they occur though. i will run the computer in safe mode for the rest of the night and see if i can reproduce the effects.

 

[Arc]

OK, post your subsequent dumps then.

Monitor the system hear in between. Clean the inside very carefully.

And, it is also to notice if the heat somehow increases before the crashes.

 

[xanex18]

I will start the cleaning process tommorow after class. I plan to leave the computer running in safe mode to see if there are any issues. I went with safe mode with networking as the error occurs most when I have videos fullscreened.

 

[Arc]

BEST of luck, we are waiting for some information that is needed here.

 

[xanex18]

it did not crash a single time throughout the night while running in safe mode.

 

[Arc]

No problem, boot normally. As it is not crashing in safe mode, we may take some decisions.

When it is running normally, if it crashes again, upload the dumps again. If needed, we may ask you to enable driver verifier once again.

 

[xanex18]

it did crash but there was no bsod therefore no dump file