Crash on startup, after sleep + at random

yolle555 · Sep 13, 2013

Hi!

I've been experiencing multiple crashes lately. Windows 7 will not load, or the system will crash shortly after startup with a black screen or it will freeze. It is also very common, that after sleep it will wake up and freeze after a few seconds. A hard reset is always required. From time to time we get a BSOD, but usually it crashed with a black screen. It sometimes also crashes with heavier use (Adobe Premiere) but this is rarer.
The windows 7 ultimate installation is quite recent, it was a clean install on an SSD drive. The system works great - when it works.
I think the crashes are getting more and more frequent.
I attached the dump files.
I did many things in order to troubleshoot, so far without success. I think I did chkdsk, file scans, Nvidia driver update....
Any help would be greatly appreciated.

koolkat77 · Sep 13, 2013

There seems to be a problem with your Windows activation. Please post this report:

Activation Issue Posting Instructions

Code:

Host Name:                 HP
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Lolabu
Registered Organization:   
Product ID:                00426-OEM-8992662-00010
Original Install Date:     17.8.2013, 14:30:53
System Boot Time:          13.9.2013, 14:58:31
System Manufacturer:       HP-Pavilion
System Model:              VN311AA-UUG HPE-010be
System Type:               x64-based PC

yolle555 · Sep 13, 2013

Here it is

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {F1BB6E9D-3642-4DE2-B098-B4EF880964A4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F1BB6E9D-3642-4DE2-B098-B4EF880964A4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4281080946-3009167072-383158280</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>VN311AA-UUG HPE-010be</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20100303000000.000000+000</Date></BIOS><HWID>30A63907018400FE</HWID><UserLCID>0424</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1060-7600.0000-2352013
Installation ID: 014433951273882385181201145423958251031700743683079451
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 13.9.2013 19:48:33

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:20:2013 13:26
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAMAAAABAAEAAgABAAAAAwABAAEAonbeJbzT/9wVP1hQwvi8rHf2qk36VEIJfFJ2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-CPC
  OEMB            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC
  GSCI            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC

koolkat77 · Sep 13, 2013

Please follow this:

nommy the first said:

Code:

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

He needs to download the KB971033 update and then post another MGA.

Nommy

yolle555 · Sep 13, 2013

Hi!

Do you think this might help with the crashes? I had a windows not genuine problem and finally managed to solve it after uninstalling this update.

Crash on startup, after sleep + at random

yolle555

Banned

My Computer

koolkat77

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My Computer

yolle555

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My Computer

koolkat77

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My Computer

yolle555

Banned

My Computer

Crash on startup, after sleep + at random

yolle555

Banned

My Computer My Computer

koolkat77

New member

My Computer My Computer

yolle555

Banned

My Computer My Computer

koolkat77

New member

My Computer My Computer

yolle555

Banned

My Computer My Computer

My Computer

My Computer

My Computer

My Computer

My Computer