Crash runing antivirus scan

[Realm]

Well Today I instaled a new antivirus on my laptop.
Every time I run the scan, a blue screen and crashes. When I reboot it again it shows a pop up saying that my windows crashed and if I want to send the report or not. I already sent it but I would like to fix it has quick as I can.. So the code it's following.

BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800C0C74A8
BCP3: FFFFF8800C0C6D10
BCP4: FFFFF80002EA7711
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

View attachment 78437

Thanks for the attention.

 

[Tews]

[1 - Novice] How to ask for help with a BSOD problem

 

[Dinesh]

Which antivirus are you running?

 

[Realm]

I'm running Kaspersky Internet Security 2010

 

[Dinesh]

I suggest you to uninstall Kaspersky and switch to another product.

 

[Realm]

Why? In my tower works good. Only on my laptop this happens.

 

[yowanvista]

Well Today I instaled a new antivirus on my laptop.
Every time I run the scan, a blue screen and crashes. When I reboot it again it shows a pop up saying that my windows crashed and if I want to send the report or not. I already sent it but I would like to fix it has quick as I can.. So the code it's following.

BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800C0C74A8
BCP3: FFFFF8800C0C6D10
BCP4: FFFFF80002EA7711
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

View attachment 78437

Thanks for the attention.

Do a repair install of Kaspersky
Control panel>programs>Uninstall a program>select Kaspersky>Click on Uninstall/change
Then select 'Repair'

 

[Realm]

Well I did the repair thing. But I ran the scan and it happened again. Bluescreen and crashed.

 

[Realm]

Anyone? :S

 

[yowanvista]

Well I did the repair thing. But I ran the scan and it happened again. Bluescreen and crashed.

Are you running any other antivirus software besides kaspersky?

 

[Realm]

No. I'm only running Kaspersky.
I uninstalled the previous antivirus that came with this laptop. It was Trend Micro Security.
Trend had problems to. Everytime I restarted my laptop a message would pop up saying that there was a problem with the latest update and all. Anyway..I used it until my license expired. And I bought kaspersky.

 

[Dinesh]

Uninstall Kaspersky from Kaspersky Removal Tool , restart your computer, download the latest version (2011) from kaspersky website and install it. Your current key will work with the new 2011 version.

 

[yowanvista]

It could be a corrupt system file

Open a Elevated Command Prompt:
http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

In the elevated command prompt, type sfc /scannow and press Enter

This should fix problems with system files

 

[Tews]

All of this conjecture about whether the Anti Virus is the cause of the crash or not can be resolved if you upload your .dmp file as I suggested in my first reply... otherwise, everyone is just guessing...

 

[Realm]

I uploaded it. It's on the very first post.
View attachment 78453

 

[Realm]

It could be a corrupt system file

Open a Elevated Command Prompt:
http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

In the elevated command prompt, type sfc /scannow and press Enter

This should fix problems with system files

Already did That step and nothing. I did also the chckdsk.

 

[Realm]

Uninstall Kaspersky from Kaspersky Removal Tool , restart your computer, download the latest version (2011) from kaspersky website and install it. Your current key will work with the new 2011 version.

Done and working fine.

Thank you all for the help.

 

[Dinesh]

Uninstall Kaspersky from Kaspersky Removal Tool , restart your computer, download the latest version (2011) from kaspersky website and install it. Your current key will work with the new 2011 version.

Done and working fine.

Thank you all for the help.

Glad to help.