Solved Crash when trying to convert videos

[kungfuzombeh]

when ever I try to convert a video my pc just freezes up and becomes completely unresponsive. I have tried 3 different converters, any video converter, handbreak and formatfacotry. all seem to have the same problem

not sure if this is related as i haven't used a converter in a while but a few weeks ago my disk drive stopped working and I had to re install the drivers for it to work again

thanks

 

[Boozad]

Welcome to 7F.

1: Trusteer Rapport has been flagged.

fffff880`0e218238  fffff880`04295c17Unable to load image \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_80049.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for RapportCerberus64_80049.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_80049.sys[/B][/COLOR]
 RapportCerberus64_80049+0x69c17

:ar: Uninstall Trusteer Rapport.

2: Your AMD SATA Controller AHCI 1.2 device driver has been flagged.

fffff880`0e218110  fffff880`00dc5830Unable to load image \SystemRoot\system32\DRIVERS\amd_sata.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys[/B][/COLOR]
 amd_sata+0x1830

7: kd> lmvm amd_sata
start             end                 module name
fffff880`00dc4000 fffff880`00ddc000   amd_sata T (no symbols)           
    Loaded symbol image file: amd_sata.sys
    Image path: \SystemRoot\system32\DRIVERS\amd_sata.sys
    Image name: amd_sata.sys
    Timestamp:        [COLOR=Red][B]Wed Apr 11 15:40:24 2012[/B][/COLOR] (4F8597D8)
    CheckSum:         0001CAF9
    ImageSize:        00018000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

:ar: It is old and needs updating, check for updates here.

3: McAfee is causing issues.

fffff880`0e217688  fffff880`05da308cUnable to load image \SystemRoot\system32\DRIVERS\mfencbdc.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for mfencbdc.sys
*** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys[/B][/COLOR]
 mfencbdc+0x3808c

:ar: Uninstall McAfee and install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.

 

[kungfuzombeh]

thank you, your amazing

 

[Boozad]

You're welcome mate, please let us know how you get on and don't hesitate to report back with any further issues.