Crashes and BSOD!

SMMmmm

New member
Local time
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Messages
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Hello
I'm facing crashes in my laptop which is running Windows 7 Home Premium x64. The crashes are very sudden and unpredictable and it has been happening for the past 4 months. Though it's not very frequent, it happens once or twice in a week. I'm really tensed about this problem and want a solution for it desperately.

Event properties of the error:
Code:
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          13-Jun-11 7:14:33 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Asha-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-06-13T13:14:33.295219000Z" />
    <EventRecordID>127657</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Asha-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">126</Data>
    <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff800033e147d</Data>
    <Data Name="BugcheckParameter3">0xfffff880033b2248</Data>
    <Data Name="BugcheckParameter4">0xfffff880033b1aa0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>
I'm zipping the file that I found in C:\Windows\minidump and uploading it here as an attachment.

Any kind of solution with explanation of my problem would be really helpful.
Thank you.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Acer 5742Z-4200
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6100
Memory
2GB DDR3
Graphics Card(s)
Intel HD Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
SMMmmm
Hard Drives
250GB
Crash may be cause by a WiMax/WiFi Modem, MediaTek WiMAX Modem Protocol Driver
Update this driver
Code:
mt7118vu_x64.sys        fffff880`07200000    fffff880`0722c000    0x0002c000    0x4b82a07e    22/02/2010 19:19:26
Do a System Restore and remove that TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker

Run a scan of Malwarebytes
Update your Hardlock Device Driver by Aladdin KnowledgeSystems
http://www.aladdin.co.il/support/default.aspx

Remove any McAfee or Zone Alarm software
   Information
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
There are no updates available for the WiMax Modem driver. I've already installed the latest one.
I've removed TuneUp Utilities and Daemon Tools Lite.
I ran the sfc/ scannow command, and my system was clean, no errors found.
http://www.duplexsecure.com/en/downloadsI downloaded and installed the STPD uninstaller from
Code:
http://www.duplexsecure.com/download/SPTDinst-v178-x64.exe

I have eset Nod32 installed is the malware scan still necessary? And could you be more specific which HardLock driver should I install?

Hopefully I wont see the BSOD again
 

My Computer

Computer Manufacturer/Model Number
Acer 5742Z-4200
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6100
Memory
2GB DDR3
Graphics Card(s)
Intel HD Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
SMMmmm
Hard Drives
250GB
There are no updates available for the WiMax Modem driver. I've already installed the latest one.
I've removed TuneUp Utilities and Daemon Tools Lite.
I ran the sfc/ scannow command, and my system was clean, no errors found.
I downloaded and installed the STPD uninstaller from
Code:
http://www.duplexsecure.com/download/SPTDinst-v178-x64.exe
I have eset Nod32 installed is the malware scan still necessary? And could you be more specific which HardLock driver should I install?

Hopefully I wont see the BSOD again
Malwarebytes is an antimlware, Eset Nod32 is an antivirus
Just run a scan of malwarebytes
The hardlock driver to be installed depends on your hardware, check in the device manager for the specific name, this should be it
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
Malwarebytes is an antimlware, Eset Nod32 is an antivirus
Just run a scan of malwarebytes
The hardlock driver to be installed depends on your hardware, check in the device manager for the specific name, this should be it

Okay I did the malware scan, It just found 2 registry files with adware. I removed it and hopefully now the PC is malware free.
And I've also installed the hardlock driver. Till now the PC hasn't crashed, I'm hoping that it wont.
Then again, as I mentioned before it only happens once or twice a week, so now I just have to wait to see if the BSOD comes again. *sigh*
 

My Computer

Computer Manufacturer/Model Number
Acer 5742Z-4200
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6100
Memory
2GB DDR3
Graphics Card(s)
Intel HD Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
SMMmmm
Hard Drives
250GB
Okay, it just happened again. I tried to switch to sleep mode and it got frozen, there was nothing on the LCD screen.
I waited for 5 mins and still there was no response, the PC didn't switch to sleep mode it was just frozen with the LCD turned black. I had to hold down the power button to switch it off.
After turning it on now, I checked the event viewer and found the same critical error. There was no minidump file though.
Code:
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          14-Jun-11 8:18:13 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Asha-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-06-14T14:18:13.672816100Z" />
    <EventRecordID>128545</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Asha-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">true</Data>
    <Data Name="PowerButtonTimestamp">129525346408124595</Data>
  </EventData>
</Event>
This often happens, quite frequently recently, and more than the BSOD. The PC just simply freezes, mostly when I'm switching to sleep mode or shutting it down. And everytime I have to shut down by holding the power button.
 

My Computer

Computer Manufacturer/Model Number
Acer 5742Z-4200
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6100
Memory
2GB DDR3
Graphics Card(s)
Intel HD Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
SMMmmm
Hard Drives
250GB
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