Solved Crashing Explorer

[saad3000]

[Solved]Crashing Explorer on iphone

Dears,

Whenever I connect my iphone the explorer crashes. Going thru the Event viewer I see the following event crash:

Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce796f3
Faulting module name: iDeviceEx.dll_unloaded, version: 0.0.0.0, time stamp: 0x4cde567f
Exception code: 0xc0000005
Fault offset: 0x08221ae2
Faulting process id: 0x1e88
Faulting application start time: 0x01cc3f93f8a8f96f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: iDeviceEx.dll
Report Id: 4043fd83-ab87-11e0-a7e8-005056c00008

I removed iTunes and installed a newer one however the problem persist...

Is there a clue to solve this problem?

 

[panais]

Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html

 

[saad3000]

Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html

Hi thanks for replying I attached the crashdump output and specs.

 

[panais]

Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html

Hi thanks for replying I attached the crashdump output and specs.

They are not minidumps in the folder,you may need to http://www.sevenforums.com/tutorial...onfigure-windows-create-bsod.html#post1486421

 

[panais]

Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html

Hi thanks for replying I attached the crashdump output and specs.

They are not minidumps in the folder,you may need to http://www.sevenforums.com/tutorial...onfigure-windows-create-bsod.html#post1486421
In mean time try to,
Plugging in the iPod while its off then turn it on and see if that helps.
And please download and install the most recent iTunes and with that ofcurse the new apple mobile USB Driver.

 

[saad3000]

Hello again,

I plugged in the iphone and booted twice and did not recieve any BSODs its only crashing inside the windows...

I checked Minidump folder and its empty.

 

[panais]

Hello again,

I plugged in the iphone and booted twice and did not recieve any BSODs its only crashing inside the windows...

I checked Minidump folder and its empty.

Did you follow these steps?
Plugging in the iPod while its off then turn it on and see if that helps.
And please download and install the most recent iTunes and with that ofcurse the new apple mobile USB Driver.

 

[saad3000]

Yes I followed the steps. and I have the recent Itunes installed and explorer gets crashed.

 

[panais]

Yes I followed the steps. and I have the recent Itunes installed and explorer gets crashed.

Did you tried to connect the phone in different usb port?
It seems too simple but sometimes works.

 

[saad3000]

Hello, problem solved by going thru tools -- folder options---untick - Launch folder windows in separate process... I had it ticked once... Now whenever I plug my iphone explorer will not crash.

 

[panais]

Hello, problem solved by going thru tools -- folder options---untick - Launch folder windows in separate process... I had it ticked once... Now whenever I plug my iphone explorer will not crash.

Good news!

Thanks for posting back,you help us to help!

 

[steppinwolf]

iDeviceEx.dll

Whenever I connect my iphone the explorer crashes...
Faulting module name: iDeviceEx.dll_unloaded, version: 0.0.0.0, time stamp
...

saad300, I'm curious to know if you have/had "iPhone to Computer Transfer" or other software from 3herosoft.com installed.

On my system (Windows 7 Pro x64) "Launch folder windows in separate process" was already unchecked which may be why Windows Explorer wasn't crashing when I connected my iPhone.

However, other apps including Chrome, FF, IE and iTunes were crashing frequently with "iDeviceEx.dll_unloaded" as the faulting module name. I traced this DLL to 3herosoft, uninstalled their software and things have been much more stable since. They make some decent apps, so I'll get in touch with them about fixing the DLL.