Crashing while opening the start menu,checking documents,etc

[montalvo1]

I've had this problem for quite a time now,It gets pretty annoying trying to get into the documents and such.


Problem Event Name: AppHangXProcB1
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Hang Signature: 381e
Hang Type: 81985
Waiting on Application Name: svchost.exe:{dd522acc-f821-461a-a407-50b198b896dc}
Waiting on Application Version: 0.0.0.0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 381e95f5cd3c7c314370f1f4b002354a
Additional Hang Signature 2: 8e64
Additional Hang Signature 3: 8e64e8dca4e1837339209837bfce16f7
Additional Hang Signature 4: 4fa3
Additional Hang Signature 5: 4fa316735e9d783722232e119ecbd020
Additional Hang Signature 6: f281
Additional Hang Signature 7: f281ba1d50b183eff12e12681cf7983b

 

[koolkat77]

Welcome to SevenForums.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[montalvo1]

Welcome to SevenForums.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Alright,Sorry for the long wait, busy with life and things, here's the file:
msinfo32(1).rar

 

[koolkat77]

Please uninstall the following software for testing purpose. You may install it back if we know they weren't causing any problems.

Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Start Menu\Programs\The Hacker Antivirus	Public:Start Menu\Programs\The Hacker Antivirus	Public

Run these tools and delete anything they find:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Download a copy of Microsoft security essentials and Malware bytes free. Make full virus scans with them.

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Update to the latest version of your graphics drivers from Device Manager or from the manufacturers website.

Keep us posted.

 

[montalvo1]

Alright,Uninstalled the items, ran both the ESET and TDSSkiller, No threats at all.

EDIT:
Just done the Malwarebytes scan, 72 threats found, I should probably delete em' all...

 

[koolkat77]

72? Yes you surely should.

 

[montalvo1]

Done the cleaning, Restarted Computer, threat-less now.

Going to start the SFC now.

 

[koolkat77]

That's great. Let us know how it went.

 

[montalvo1]

Made the SFC, restarted computer, problem is still not fixed, seems like my custom theme got removed.

 

[koolkat77]

Yes SFC does that.

What problem are you talking about? The crashes?

 

[montalvo1]

Yes, the crashes of explorer.exe

 

[koolkat77]

http://www.sevenforums.com/crash-lo...bleshooting-explorer-exe-crashing-issues.html

 

[montalvo1]

Hmmm, none of them worked, I'm doing the Step 5 now, I'll upload the registry here...

 

[koolkat77]

BTW, how many times did you run SFC scannow? Can you upload the CBS log here?

 

[montalvo1]

I've done it once last week, Twice yesterday, soo... three times I guess?

EDIT: Tutorial on how to upload the CBS log?

 

[koolkat77]

Was it able to repair the corrupted files?

 

[montalvo1]

Corrupted Files - yes, crashing problem - no.

What catches my eye is this though:

Waiting on Application Name: svchost.exe:{dd522acc-f821-461a-a407-50b198b896dc}
Waiting on Application Version: 0.0.0.0

 

[koolkat77]

http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html