CTL, Alt, DEL Change Password Missing Username Value

GrimGriefer

New member
Local time
11:14 AM
Messages
1
Hi folks,

I've be asked to investigate an issue for a client who is using Windows 7 x64 Enterprise on their workstations and when a user goes to change their password by hitting CTRL, ALT & DEL followed by the change password button the dialogue boxes appear but the username field is empty.

From my testing on other builds of Win7 the field would show the current logged in user but its missing on these. I've gone through the group policy settings and can't see anything obvious as the cause plus compared reg keys on a working Win7 machine like those in HKLM\Software\Microsoft\CurrentVersion\Policies\System and again nothing obvious as the cause.

Logging into a workstation with account from different domains makes no difference so I am presuming it is a reg setting in the HKLM. Also tried moving a workstation into a blank OU with no GPO's applied and still have the same issue.

Anyone else seen this before and maybe knows the cause?

Thanks
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Enterprise x64
Welcome to the Forum

Does the user has admin rights?
Are there any other user?
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
Back
Top