I contacted MS tech support Wednesday and the support tech was unable to resolve the issue after deleting my update logs and running some utility software. The case was escalated Yesterday, the level two tech indicated that some services were corrupted and just initiated a repair install. I just completed the repair install with all the updates and the issue is still not resolved. My update that keeps failing is also called cumulative security update for internet explorer 11 for windows 7 64-bit (KB3038314)
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My Computer
- Computer Manufacturer/Model Number
- Gatway Gt5449e
- OS
- Windows 7 Home Premium 64 bit
- CPU
- Intel E4300 Dual core
- Motherboard
- intel D945GCFG1
- Memory
- ddr2 5300 __ 4 dimms __8 gig
- Graphics Card(s)
- BFG Nvidia 9600 GT
- Sound Card
- not sure on the board
- Monitor(s) Displays
- Gateway FPD2275W
- Hard Drives
- Sata 11 160 gig
- PSU
- 550 w
- Case
- mid tower
- Cooling
- cpu stock cooler 80 mm rear case fan