Daily 3b BSOD errors

[Hantz]

Hi there! I hope this will be a new subject! Well, I have a Dell XPS 15 laptop and, less than 3 months after being unpacked, it started with this daily BSOD crash, turning itself off after some 30 minutes of use or less. If I turn it on again, I can use it for hours with no BSODs. When I run the pre-boot diagnostics from Dell, it shows the 2000-0152 error code. It has something to do with the Blu-ray drive, but as you can see, it is not what the daily crash dumps tells:

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Dump File : 052912-19796-01.dmp
Crash Time : 29/05/2012 17:52:12
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`0074bd0c
Parameter 3 : fffff880`0a8fb070
Parameter 4 : 00000000`00000000
Caused By Driver : cdd.dll
Caused By Address : cdd.dll+bd0c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f140
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052912-19796-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
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Dump File : 052812-26457-01.dmp
Crash Time : 28/05/2012 18:15:25
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff960`00186d30
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`7a849600
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c6d30
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f140
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052812-26457-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
==================================================

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Dump File : 052712-21684-01.dmp
Crash Time : 27/05/2012 18:03:21
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`001440b2
Parameter 3 : fffff880`057e9f80
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c40b2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f140
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052712-21684-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
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Dump File : 052712-22027-01.dmp
Crash Time : 27/05/2012 09:40:31
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0cf67a98
Parameter 3 : fffff880`0cf672f0
Parameter 4 : fffff800`02dc8617
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5a78
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f140
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052712-22027-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
==================================================

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Dump File : 052612-29062-01.dmp
Crash Time : 26/05/2012 07:54:46
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002952c7
Parameter 3 : fffff880`0ca3da30
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+2052c7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f140
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052612-29062-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
==================================================

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Dump File : 052512-30794-01.dmp
Crash Time : 25/05/2012 20:39:00
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00257d14
Parameter 3 : fffff880`0bff3e40
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+1f7d14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f140
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052512-30794-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
==================================================

I'd really aprecciate any help and sorry for my bad English.

 

[zigzag3143]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. If empty (or non existent) please look in the following folders. C:\windows (the dmp should be called memory.dmp), and C:\windows\LiveKernelReports\Watchdog.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.