Daily BSODs usually when watching Netflix/Youtube, but not exclusively

ewrnyc

New member
Local time
1:52 PM
Messages
2
Location
New York, NY
Hi All!

So I am reaching out to all you wonderful people in hopes that I'll be able to recover my system without having to send it back to HP (terrible, terrible service!)

In short, I bought a system that was a demo system. I just needed it for school (Adobe Creative Suite, pretty much) and figured that it had sturdy-looking specs--because it was open-box, it was under 400 with tax!

However, from the first week on, it crashed repeatedly at random times. Bringing it back, they told me it was probably bad ram (I bought it with 3 x 2GB) and was advised to run the system on one stick at a time to find and eliminate the problem RAM. I did so, and found one that crashed consistently, and removed it. Everything was fine from then on.

Fast-forward three or so months to now. This thing crashes every day! (I am back to using a 6 year old Vaio as it is more reliable) I know I may just be experiencing a bad case of buyer's remorse, but I do need a stable computer, so I would like to sort out this one's problems.


I initially thought it may be video card related--I am no troubleshooter, but oftentimes when it crashes, there are little random lines drawn on a frozen screen, or just a bunch of random lines and colors (this happens WITHOUT a BSOD, usually--the computer will just shut off). When a BSOD does occur, it usually happens when watching something online (strangely, does not happen when playing video from my hard drive). Also, the screen saver triggers it sometimes.

However, I am probably a complete idiot with no notion of what's actually wrong. I am open and thankful to any insight.


If you need more information, please let me know. Thanks!! :D Evan

I am running Windows 7 Home Premium 64 bit, that was installed when I bought the system. I have never done a complete wipe and reinstall as I have no Win 7 disk.

Regarding the attached image: it just crashed today and made this strange pattern on the screen without shutting down. I don't know if it will be terribly useful, but there you have it!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitAMD Phenom II X4 8304 GB RAMATI Radeon HD 4200
Computer Manufacturer/Model Number
HP P6674Y
OS
Windows 7 Home Premium 64bit
CPU
AMD Phenom II X4 830
Memory
4 GB RAM
Graphics Card(s)
ATI Radeon HD 4200
Hard Drives
1 TB WD Caviar Black
Sorry, forgot to mention, the age of the hardware/OS is I think roughly a year old. I purchased it at the end of July 2011, but it had been a demo for some time, I imagine.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitAMD Phenom II X4 8304 GB RAMATI Radeon HD 4200
Computer Manufacturer/Model Number
HP P6674Y
OS
Windows 7 Home Premium 64bit
CPU
AMD Phenom II X4 830
Memory
4 GB RAM
Graphics Card(s)
ATI Radeon HD 4200
Hard Drives
1 TB WD Caviar Black
Problem Devices:
Code:
Deskjet 3000 J310 series	ROOT\MULTIFUNCTION\0000	This device is disabled.
Realtek PCIe FE Family Controller	PCI\VEN_10EC&DEV_8136&SUBSYS_2AB1103C&REV_05\4&C011167&0&0050	This device is disabled.
802.11n Wireless LAN Card	PCI\VEN_1814&DEV_3090&SUBSYS_663211AD&REV_00\4&125A0B80&0&0028	This device is disabled.


Security Software (just to check that you have it and it is working properly; Nothing needs to be done about this at this time):
Code:
almon.exe	c:\program files (x86)\sophos\autoupdate\almon.exe	1832	8	200	1380	4/5/2012 6:34 PM	3.33.91.244	429.23 KB (439,536 bytes)	9/21/2010 11:16 AM
alsvc.exe	c:\program files (x86)\sophos\autoupdate\alsvc.exe	2364	8	200	1380	4/5/2012 6:34 PM	3.13.31.244	225.23 KB (230,640 bytes)	9/21/2010 11:16 AM
savadminservice.exe	c:\program files (x86)\sophos\sophos anti-virus\savadminservice.exe	2312	8	200	1380	4/5/2012 6:34 PM	9.5.4.9570	159.23 KB (163,056 bytes)	10/8/2010 10:15 AM
savservice.exe	c:\program files (x86)\sophos\sophos anti-virus\savservice.exe	1200	8	200	1380	4/5/2012 6:34 PM	9.5.0.9530	95.23 KB (97,520 bytes)	6/4/2010 6:23 AM
swi_service.exe	c:\program files (x86)\sophos\sophos anti-virus\web intelligence\swi_service.exe	2512	8	200	1380	4/5/2012 6:34 PM	1.1.3.0	1.47 MB (1,543,704 bytes)	2/21/2012 5:48 AM


Possible out of date drivers:
Code:
LVPr2Mon	fffff880`06984000	fffff880`0698e000	Tue Feb 06 17:59:37 2007 (45c92479)	00017670		LVPr2Mon.sys
uxpatch	fffff880`043e3000	fffff880`043ed000	Sun Jul 12 23:09:18 2009 (4a5ac17e)	00013f48		uxpatch.sys
LVPr2Mon.sys
uxpatch.sys
The above are probably not issues...


Code:
[list=1][*]
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\ewrnyc\crash_info\Windows_NT6_BSOD_jcgriff2\040512-19858-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`03a19000 PsLoadedModuleList = 0xfffff800`03c5d650
Debug session time: Thu Apr  5 16:31:46.554 2012 (UTC - 6:00)
System Uptime: 0 days 0:11:44.771
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80003a9849d, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+425 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80003a9849d, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KeWaitForMultipleObjects+425
fffff800`03a9849d c3              ret

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003cc7100
 ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  QuickCam10.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003ae0a08 to fffff80003a95d40

STACK_TEXT:  
fffff880`08b9aa68 fffff800`03ae0a08 : 00000000`0000001e ffffffff`c0000005 fffff800`03a9849d 00000000`00000000 : nt!KeBugCheckEx
fffff880`08b9aa70 fffff800`03a953c2 : fffff880`08b9b248 00000000`00000001 fffff880`08b9b2f0 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x48d2d
fffff880`08b9b110 fffff800`03a93cca : fffff800`03a9fcb5 fffff880`009eb180 fffff880`08b9b720 fffff880`08b9b380 : nt!KiExceptionDispatch+0xc2
fffff880`08b9b2f0 fffff800`03a9849d : fffbf800`03d8b4bf fffff880`00000001 fffff880`08b9b520 00000000`00000001 : nt!KiGeneralProtectionFault+0x10a
fffff880`08b9b488 fffbf800`03d8b4bf : fffff880`00000001 fffff880`08b9b520 00000000`00000001 fffff880`00000006 : nt!KeWaitForMultipleObjects+0x425
fffff880`08b9b490 fffff880`00000001 : fffff880`08b9b520 00000000`00000001 fffff880`00000006 fffffa80`072af301 : 0xfffbf800`03d8b4bf
fffff880`08b9b498 fffff880`08b9b520 : 00000000`00000001 fffff880`00000006 fffffa80`072af301 fffff800`04010700 : 0xfffff880`00000001
fffff880`08b9b4a0 00000000`00000001 : fffff880`00000006 fffffa80`072af301 fffff800`04010700 fffff880`08b9b998 : 0xfffff880`08b9b520
fffff880`08b9b4a8 fffff880`00000006 : fffffa80`072af301 fffff800`04010700 fffff880`08b9b998 fffffa80`03b87768 : 0x1
fffff880`08b9b4b0 fffffa80`072af301 : fffff800`04010700 fffff880`08b9b998 fffffa80`03b87768 00000000`00000000 : 0xfffff880`00000006
fffff880`08b9b4b8 fffff800`04010700 : fffff880`08b9b998 fffffa80`03b87768 00000000`00000000 00000000`00000000 : 0xfffffa80`072af301
fffff880`08b9b4c0 fffffa80`03b87660 : ffffffff`fffffd80 00000000`00000001 00000000`00000000 00000000`00000000 : hal!KeQueryPerformanceCounter+0xc
fffff880`08b9b4f0 ffffffff`fffffd80 : 00000000`00000001 00000000`00000000 00000000`00000000 ffffffff`fffffb80 : 0xfffffa80`03b87660
fffff880`08b9b4f8 00000000`00000001 : 00000000`00000000 00000000`00000000 ffffffff`fffffb80 fffff880`053673f1 : 0xffffffff`fffffd80
fffff880`08b9b500 00000000`00000000 : 00000000`00000000 ffffffff`fffffb80 fffff880`053673f1 fffffa80`03a337f0 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KeWaitForMultipleObjects+425
fffff800`03a9849d c3              ret

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt!KeWaitForMultipleObjects+425

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ec79dd2

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KeWaitForMultipleObjects+425

BUCKET_ID:  X64_0x1E_c0000005_nt!KeWaitForMultipleObjects+425

Followup: MachineOwner
---------
[*]
Loading Dump File [D:\Kingston\BSODDmpFiles\ewrnyc\crash_info\Windows_NT6_BSOD_jcgriff2\040212-19671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`03a4a000 PsLoadedModuleList = 0xfffff800`03c8e650
Debug session time: Sun Apr  1 22:07:24.963 2012 (UTC - 6:00)
System Uptime: 0 days 0:37:44.994
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80003dcf2fa}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80003dcf2fa

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  CCC.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003ac62e9 to fffff80003ac6d40

STACK_TEXT:  
fffff880`02fd9ce8 fffff800`03ac62e9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02fd9cf0 fffff800`03ac47b2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02fd9e30 fffff800`03dcf2fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
7ffffc40`04463418 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpQuerySystemInformation+0xb48


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`03ac47b2 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ec79dd2

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

[*]
Loading Dump File [D:\Kingston\BSODDmpFiles\ewrnyc\crash_info\Windows_NT6_BSOD_jcgriff2\031512-24460-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`03019000 PsLoadedModuleList = 0xfffff800`0325d650
Debug session time: Thu Mar 15 20:35:18.212 2012 (UTC - 6:00)
System Uptime: 0 days 0:03:24.570
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800318c6b8, fffff8800318bf10, fffff80003070a82}

Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteFcb+179 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800318c6b8
Arg3: fffff8800318bf10
Arg4: fffff80003070a82

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff8800318c6b8 -- (.exr 0xfffff8800318c6b8)
ExceptionAddress: fffff80003070a82 (nt!DeleteNodeFromTree+0x000000000000014e)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff8800318bf10 -- (.cxr 0xfffff8800318bf10)
rax=fffff8a002ef77e0 rbx=fffff8a003236a70 rcx=0004000000000000
rdx=fffff8a003236aff rsi=fffffa8003948c10 rdi=fffff8a003236a70
rip=fffff80003070a82 rsp=fffff8800318c8f0 rbp=fffffa80043ca640
 r8=000000000002a577  r9=0000ffffffffffff r10=fffff88002f641e0
r11=fffffa8003948c10 r12=0000000000000001 r13=fffffa80043ca180
r14=fffff8800318c9ff r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!DeleteNodeFromTree+0x14e:
fffff800`03070a82 488901          mov     qword ptr [rcx],rax ds:002b:00040000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c7100
 ffffffffffffffff 

FOLLOWUP_IP: 
Ntfs!NtfsDeleteFcb+179
fffff880`012adf89 4c8b1b          mov     r11,qword ptr [rbx]

FAULTING_IP: 
nt!DeleteNodeFromTree+14e
fffff800`03070a82 488901          mov     qword ptr [rcx],rax

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from fffff80003070b0d to fffff80003070a82

STACK_TEXT:  
fffff880`0318c8f0 fffff800`03070b0d : fffffa80`043ca640 fffff800`03235260 fffffa80`03948c10 fffff800`03235260 : nt!DeleteNodeFromTree+0x14e
fffff880`0318c930 fffff880`012adf89 : fffff880`0318c9f0 fffff800`03235260 fffff8a0`03236a70 fffffa80`0396a8f0 : nt!RtlDeleteElementGenericTableAvl+0x39
fffff880`0318c960 fffff880`0122a972 : fffff800`03235260 fffff880`0318cb01 fffff880`0318c9e1 fffff8a0`02f05b40 : Ntfs!NtfsDeleteFcb+0x179
fffff880`0318c9c0 fffff880`012b063c : fffffa80`0396a8f0 fffffa80`043ca180 fffff8a0`02f05b40 fffff8a0`02f05ed8 : Ntfs!NtfsTeardownFromLcb+0x1e2
fffff880`0318ca50 fffff880`012320e2 : fffffa80`0396a8f0 fffffa80`0396a8f0 fffff8a0`02f05b40 00000000`00000000 : Ntfs!NtfsTeardownStructures+0xcc
fffff880`0318cad0 fffff880`012c0193 : fffffa80`0396a8f0 fffff800`03235260 fffff8a0`02f05b40 00000000`00000009 : Ntfs!NtfsDecrementCloseCounts+0xa2
fffff880`0318cb10 fffff880`012af357 : fffffa80`0396a8f0 fffff8a0`02f05c70 fffff8a0`02f05b40 fffffa80`043ca180 : Ntfs!NtfsCommonClose+0x353
fffff880`0318cbe0 fffff800`0309f471 : 00000000`00000000 fffff800`0338b700 fffffa80`037d1001 fffffa80`00000002 : Ntfs!NtfsFspClose+0x15f
fffff880`0318ccb0 fffff800`0332ff7a : 00000000`00000000 fffffa80`037d1040 00000000`00000080 fffffa80`036ea040 : nt!ExpWorkerThread+0x111
fffff880`0318cd40 fffff800`030869c6 : fffff880`02f63180 fffffa80`037d1040 fffff880`02f6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0318cd80 00000000`00000000 : fffff880`0318d000 fffff880`03187000 fffff880`0318c9e0 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  Ntfs!NtfsDeleteFcb+179

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d79997b

STACK_COMMAND:  .cxr 0xfffff8800318bf10 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsDeleteFcb+179

BUCKET_ID:  X64_0x24_Ntfs!NtfsDeleteFcb+179

Followup: MachineOwner
---------


[/list]
  1. Possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
  2. Possible causes are Memory problems... Hardware... Lack of Windows updates... Drivers... Antivirus Software... Firewall Software...
  3. Possible causes are Memory problems... Corrupted hard disk file system... Drivers... corrupted SCSI or IDE Drivers...
First thing to do is check for data corruption.

The next step should be to check all hardware thoroughly.
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.​

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

You may also want to re-seat all hardware (remove it completely from the motherboard and then gently but firmly place it back in the board) using the above ESD safety steps.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
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