Dell 490 BIOS & Win 7 Pro not seeing 2nd Xeon. SiSoft shows it.

[ToddE207]

I have the exact same problem others have posted here with no solutions listed...

Issue:
Upgraded to Win7 Pro x64 from Home Premium x64 (Anytime Upgrade online), specifically to add second physical processor...

Used MSCONFIG and EasyBCD 2.2 to "force" Windows to look for more cores... nada!

Mobo BIOS will not "see" second processor, at all. Only recognizes one in either socket.

Dell docs and forums insist it is dual-socket supported in "Pro" and "Ultimate" versions of Windows.

Replaced mobo and running latest Dell BIOS (A08) to no avail...

Two tubes of thermal paste and two mobo's later and I'm outta patience.

Suggestions??

 

[Indianatone]

See the other post. If the bios does not see the 2nd CPU then neither will Windows. Do you have RAM installed for the 2nd CPU???

 

[ToddE207]

See the other post. If the bios does not see the 2nd CPU then neither will Windows. Do you have RAM installed for the 2nd CPU???

Thanks Indianatone.

Please clarify "...RAM installed for the second CPU?"

I have 16GB installed. 2x4GB and 4X2GB in matched sets across 6 sockets...
BIOS and task manager sees it all...

Nowhere have I seen anything about installing RAM specifically for a CPU.
Happy to learn.

Cheers!

 

[Indianatone]

The sockets next to the CPU must be populated, so in that case you should put one set of RAM next to one CPU and the other next to the other CPU so it works. So dual channel would be the two slots next to each CPU. If you have it set wrong only one CPU will run. (if it was a one CPU system it would not boot).

 

[Indianatone]

Looking at the motherboard you need ram in 1 +2 and 7 +8

 

[Indianatone]

I am sure it is something like this, I worked where we had some of these and it does not mention squat about it in the manual but each CPU needs ram. It may even be 1 to 4 is one CPU and 5 to 8 is the other CPU. You probably need the same memory for both. So if CPU1 gets 4GB CPU2 needs 4GB too. Honestly we were glad when multiple core CPU's came out as these issues went away. Simply adding a couple of sticks of RAM can cause a CPU to go walkabout and even some of the memory not to be seen.

 

[ToddE207]

I see how this could cause issues with these older mobos and chipsets.
However, a conundrum still exists b/c my other 490 has 4GB - 2x2GB sticks in sockets 1 + 2, not 5 or 8, and booted both processors on the first install.
That machine is not my prime choice, as the one I'm troubleshooting is outfitted with ultra quiet fans and sound deadening fabric for use in my studio.
Mine barely makes a sound and cores are at 35-40C when full tilt.
The other one is at an office workstation.

I am going to pull the RAM and install one pair at a time in the opposite channels sockets for "giggles", as you say.

thanks so much for your input...
I've been waking up in sweats trying to solve this!

 

[ToddE207]

For grins, I removed all but one stick of RAM in DIMM-0/channel-0... still one processor.
Added one more stick in DIMM-0/channel-1... nada.

FYE, here are SiSoft's findings on BOTH processors installed on the mobo:


SiSoftware Sandra

Core 0
Processor
Manufacturer : Intel
Model : Intel(R) Xeon(R) CPU 5160 @ 3.00GHz
Speed : 3GHz
Min/Max/Turbo Speed : 2GHz - 3GHz
Peak Processing Performance (PPP) : 24GFLOPS
Adjusted Peak Performance (APP) : 7.2WG
Cores per Processor : 2 Unit(s)
Bus : Intel AGTL+
Socket/Slot : FC LGA771
Multiplier : 9x
Min/Max/Turbo Multiplier : 6x - 9x - 0x
Front Side Bus Speed : 333MHz
Generation : 8 / 13 / 0
Revision/Stepping : F / B
Microcode : MU060F0BB9
Core Voltage Rating : 1.350V
Min/Max Core Voltage : 0.825V - 1.350V - 1.350V
Maximum Physical / Virtual Addressing : 38-bit / 48-bit
Native Page Size : 4kB
Large Page Size : 2MB

Co-Processor (FPU)
Speed : 3GHz
Type : Integrated
Revision/Stepping : F / B

L1D (1st Level) Data Cache
Size : 2x 32kB, Write/Back, 8-Way, 64bytes Line Size
TLB - Translation Lookaside Buffer : 4kB : 256 4-Way (1MB); 2MB : 32 4-Way (64MB)

L1I (1st Level) Code Cache
Size : 2x 32kB, Write/Back, 8-Way, 64bytes Line Size
TLB - Translation Lookaside Buffer : 4kB : 128 4-Way (512kB); 2MB : 8 4-Way (16MB)

L2 (2nd Level) Data/Unified Cache
Size : 4MB, ECC, Write/Back, 16-Way, 64bytes Line Size, 2 Thread(s)
Speed : 3GHz
Multiplier : 1x

Upgradeability
Socket/Slot : Microprocessor
Supported Speed(s) : 3.8GHz

Processor Power Management
3GHz 9x Engaged : 1.350V
2GHz 6x : 0.825V

Power Policy(es)
Name : Samsung High Performance
Processor Throttling Support : No
Throttle Range : 100% - 100%
Min/Max/Turbo Speed : 3GHz - 3GHz

Sensor
Model : Intel Core CPU [P1, C2, T1]
Version : 15.11
Mainboard Specific Support : No

Sensors
CPU Temperature : 82.00°C
CPU DC Line : 1.350V

Features
FPU - Integrated Co-Processor : Yes
VME - Virtual Mode Extensions : Yes
DE - Debugging Extension : Yes
PSE - Page Size Extension : Yes
TSC - Time Stamp Counter : Yes
MSR - Model Specific Registers : Yes
PAE - Physical Address Extension : Yes
MCE - Machine Check Exception : Yes
CX8 - Compare and Exchange 8-bytes Instruction : Yes
APIC - Local APIC Integrated : Yes
SEP - Fast System Call : Yes
MTRR - Memory Type Range Registers : Yes
PGE - Page Global Enable : Yes
MCA - Machine Check Architecture : Yes
PAT - Page Attribute Table : Yes
PSE36 - 36-bit Page Size Extension : Yes
PSN - Unique Serial Number : No
CLF - Cache Line Flush Support : Yes
DS - Debug Trace and EMON Store : Yes
ACPI - Software Clock Control : Yes
MMX - Multi-Media eXtensions : Yes
FXSR - Fast Float Save and Restore : Yes
SSE - Streaming SIMD Extensions : Yes
SSE2 - Streaming SIMD Extensions v2 : Yes
SS - Self Snoop : Yes
HTT - Hyper-Threading Technology : Yes
TM - Thermal Monitor : Yes
PBE - Pending Break Enable : Yes
IA64 Technology : No
SSE3 - Streaming SIMD Extensions v3 : Yes
PCLMULQDQ - Carryless Multiplication : No
MON - Monitor/MWait : Yes
DSCPL - CPL qualified Debug Store : Yes
VMX - Virtual Machine eXtensions : Yes
SMX - Trust Execution Technology : No
EIST - Enhanced SpeedStep Technology : Yes
TM2 - Thermal Monitor 2 : Yes
SSSE3 - Supplemental SSE3 : Yes
CID - Context ID : No
FMA3 - Fused Multiply/Add eXtensions : No
CX16 - Compare and Exchange 16-bytes Instruction : Yes
xTPR - Send Task Priority Messages : Yes
PDCM - PerfMon and Debug : Yes
DCA - Direct Cache Access : Yes
SSE4.1 - Streaming SIMD Extensions v4.1 : No
SSE4.2 - Streaming SIMD Extensions v4.2 : No
x2APIC - v2 APIC Mode : No
MOVBE - Byte-swap Load/Store : No
POPCNT - Pop Count : No
AES - Accelerated Cryptography Support : No
XSAVE - eXtended State Management : No
OSXSAVE - OS Enabled eXtended States : No
AVX - Advanced Vector eXtensions : No
F16C - Half Precision Float Conversion : No
RNG - Random Number Generator : No
GIH - Guest in Hypervisor : No
DAZ - Denormals Are Zero : Yes
FSGSBASE - Base Segment Manipulation : No
SGX - Software Guard eXtensions : No
BMI1 - Bit Manipulation Support : No
HLE - Hardware Lock Elision : No
AVX2 - Advanced Vector eXtensions v2 : No
SMEP - Supervisory Mode Execute Protection : No
BMI2 - Bit Manipulation v2 : No
EREP - Enhanced Move/Store : No
INVCPID - Context ID Management : No
RTM - Restricted Transactional Memory : No
PQSM - Platform Quality of Service Monitoring : No
DFPU - Deprecated FPU CS/DS : No
MPX - Memory Protection eXtensions : No
PQSE - Platform Quality of Service Enforcement : No
AVX512/F - 512-bit Foundation Advanced Vector eXtensions : No
RDSEED - Enhanced Non-Deterministic Random Bit Generator : No
ADX - Integer Addition eXtensions : No
SMAP - Supervisor Mode Access Prevention : No
IPT - Processor Trace Support : No
AVX512/PF - AVX512 Prefetch : No
AVX512/ER - AVX512 Exponential and Reciprocal : No
AVX512/CD - AVX512 Conflict Detection : No
SHA - Accelerated Hashing Support : No

Extended Features
EMMX - Extended MMX Technology : No
3DNow! Technology : No
Extended 3DNow! Technology : No
XD/NX - No-execute Page Protection : Yes
AMD64/EM64T Technology : Yes
RDTSCP - Serialised TSC : No
P1GB - 1GB Large Page Support : No
SVM - Secure Virtual Machine : No
AltMovCr8 - Lock Move CRn : No
ABM - Advanced Bit Manipulation : No
SSE4A - Streaming SIMD Extensions v4A : No
MASSE - Misaligned SSE Mode : No
3D Now! Prefetch Technology : No
XOP - eXtended OPerations : No
LWP - LightWeight Profiling Support : No
FMA4 - 4 Operand Fused Multiply/Add eXtensions : No
TCE - Translation Cache eXtension : No
NID - Multi-Node Support : No
TBM - Trailing Bit Manipulation : No
TOP - eXtended Topology : No
CPC - Core Performance Counter eXtensions : No
NBPC - NB Performance Counter eXtensions : No
SPM - Streaming Performance Monitor : No
DBX - Data Breakpoint eXtensions : No
PTSC - Performance TSC : No
L2PC - L2 Performance Counter eXtensions : No

Power Management Features
DTSC - Digital Thermal Sensor : Yes
TBT - Turbo Boost Technology : No
ARAT - APIC Timer Always Running : No
PLN - Power Limit Notification : No
ECMD - Clock Modulation Duty Cycle eXtension : No
PTM - Package Thermal Management : No
HWP - Hardware Controlled Performance States : No
HWP-N - HWP Notification : No
HWP-AW - HWP Activity Window : No
HWP-EPP - HWP Energy Performance Preference : No
HWP-PLR - HWP Package Level Request : No
HDC - Hardware Duty Cycling : No
HCFC - Hardware Coordination Feedback/Effective Frequency : Yes
EEPOL - Energy Efficient Policy : No

Virtual Machine Features
Version : 0.11
Address Width Limited to 32-bit : No
Dual-Monitor Interrupts/System Management Mode : Yes
Report Information on VMExit : Yes
eXtended Capability MSR Supported : No

Advanced Settings
Fast Strings : Yes
PM - Performance Monitoring Support : Yes
PEBS - Precise Event Based Sampling Support : Yes
XE Operation Enabled : No
Hardware Prefetcher Enabled : Yes
Adjacent Cache Line Prefetch Enabled : Yes
Data Cache Prefetcher Enabled : No
Instruction Prefetcher Enabled : Yes

Power Management
TM2 - Thermal Monitor 2 : Yes
EIST - Enhanced SpeedStep Technology : Yes
Average Clock Speed : 100.00%

Symmetric Multiprocessing (SMP) Settings
Bootstrap CPU : Yes
Global APIC Engaged : Yes
x2APIC - v2 APIC Mode : No
APIC ID : 0 : P0C0T0
Cluster ID : 0
Symmetric Arbitration ID : 0
Memory Range : 00000000FEE00000

Machine Check Architecture Settings
No. Reporting Banks : 6

Core 1
Processor
Manufacturer : Intel
Model : Intel(R) Xeon(R) CPU 5160 @ 3.00GHz
Speed : 3GHz
Min/Max/Turbo Speed : 2GHz - 3GHz
Peak Processing Performance (PPP) : 24GFLOPS
Adjusted Peak Performance (APP) : 7.2WG
Cores per Processor : 2 Unit(s)
Bus : Intel AGTL+
Socket/Slot : FC LGA771
Multiplier : 9x
Min/Max/Turbo Multiplier : 6x - 9x - 0x
Front Side Bus Speed : 333MHz
Generation : 8 / 13 / 0
Revision/Stepping : F / B
Microcode : MU060F0BB9
Core Voltage Rating : 1.350V
Min/Max Core Voltage : 0.825V - 1.350V - 1.350V
Maximum Physical / Virtual Addressing : 38-bit / 48-bit
Native Page Size : 4kB
Large Page Size : 2MB

Co-Processor (FPU)
Speed : 3GHz
Type : Integrated
Revision/Stepping : F / B

L1D (1st Level) Data Cache
Size : 2x 32kB, Write/Back, 8-Way, 64bytes Line Size
TLB - Translation Lookaside Buffer : 4kB : 256 4-Way (1MB); 2MB : 32 4-Way (64MB)

L1I (1st Level) Code Cache
Size : 2x 32kB, Write/Back, 8-Way, 64bytes Line Size
TLB - Translation Lookaside Buffer : 4kB : 128 4-Way (512kB); 2MB : 8 4-Way (16MB)

L2 (2nd Level) Data/Unified Cache
Size : 4MB, ECC, Write/Back, 16-Way, 64bytes Line Size, 2 Thread(s)
Speed : 3GHz
Multiplier : 1x

Upgradeability
Socket/Slot : Microprocessor
Supported Speed(s) : 3.8GHz

Processor Power Management
3GHz 9x Engaged : 1.350V
2GHz 6x : 0.825V

Power Policy(es)
Name : Samsung High Performance
Processor Throttling Support : No
Throttle Range : 100% - 100%
Min/Max/Turbo Speed : 3GHz - 3GHz

Sensor
Model : Intel Core CPU [P1, C2, T1]
Version : 15.11
Mainboard Specific Support : No

Sensors
CPU Temperature : 70.00°C
CPU DC Line : 1.350V

Features
FPU - Integrated Co-Processor : Yes
VME - Virtual Mode Extensions : Yes
DE - Debugging Extension : Yes
PSE - Page Size Extension : Yes
TSC - Time Stamp Counter : Yes
MSR - Model Specific Registers : Yes
PAE - Physical Address Extension : Yes
MCE - Machine Check Exception : Yes
CX8 - Compare and Exchange 8-bytes Instruction : Yes
APIC - Local APIC Integrated : Yes
SEP - Fast System Call : Yes
MTRR - Memory Type Range Registers : Yes
PGE - Page Global Enable : Yes
MCA - Machine Check Architecture : Yes
PAT - Page Attribute Table : Yes
PSE36 - 36-bit Page Size Extension : Yes
PSN - Unique Serial Number : No
CLF - Cache Line Flush Support : Yes
DS - Debug Trace and EMON Store : Yes
ACPI - Software Clock Control : Yes
MMX - Multi-Media eXtensions : Yes
FXSR - Fast Float Save and Restore : Yes
SSE - Streaming SIMD Extensions : Yes
SSE2 - Streaming SIMD Extensions v2 : Yes
SS - Self Snoop : Yes
HTT - Hyper-Threading Technology : Yes
TM - Thermal Monitor : Yes
PBE - Pending Break Enable : Yes
IA64 Technology : No
SSE3 - Streaming SIMD Extensions v3 : Yes
PCLMULQDQ - Carryless Multiplication : No
MON - Monitor/MWait : Yes
DSCPL - CPL qualified Debug Store : Yes
VMX - Virtual Machine eXtensions : Yes
SMX - Trust Execution Technology : No
EIST - Enhanced SpeedStep Technology : Yes
TM2 - Thermal Monitor 2 : Yes
SSSE3 - Supplemental SSE3 : Yes
CID - Context ID : No
FMA3 - Fused Multiply/Add eXtensions : No
CX16 - Compare and Exchange 16-bytes Instruction : Yes
xTPR - Send Task Priority Messages : Yes
PDCM - PerfMon and Debug : Yes
DCA - Direct Cache Access : Yes
SSE4.1 - Streaming SIMD Extensions v4.1 : No
SSE4.2 - Streaming SIMD Extensions v4.2 : No
x2APIC - v2 APIC Mode : No
MOVBE - Byte-swap Load/Store : No
POPCNT - Pop Count : No
AES - Accelerated Cryptography Support : No
XSAVE - eXtended State Management : No
OSXSAVE - OS Enabled eXtended States : No
AVX - Advanced Vector eXtensions : No
F16C - Half Precision Float Conversion : No
RNG - Random Number Generator : No
GIH - Guest in Hypervisor : No
DAZ - Denormals Are Zero : Yes
FSGSBASE - Base Segment Manipulation : No
SGX - Software Guard eXtensions : No
BMI1 - Bit Manipulation Support : No
HLE - Hardware Lock Elision : No
AVX2 - Advanced Vector eXtensions v2 : No
SMEP - Supervisory Mode Execute Protection : No
BMI2 - Bit Manipulation v2 : No
EREP - Enhanced Move/Store : No
INVCPID - Context ID Management : No
RTM - Restricted Transactional Memory : No
PQSM - Platform Quality of Service Monitoring : No
DFPU - Deprecated FPU CS/DS : No
MPX - Memory Protection eXtensions : No
PQSE - Platform Quality of Service Enforcement : No
AVX512/F - 512-bit Foundation Advanced Vector eXtensions : No
RDSEED - Enhanced Non-Deterministic Random Bit Generator : No
ADX - Integer Addition eXtensions : No
SMAP - Supervisor Mode Access Prevention : No
IPT - Processor Trace Support : No
AVX512/PF - AVX512 Prefetch : No
AVX512/ER - AVX512 Exponential and Reciprocal : No
AVX512/CD - AVX512 Conflict Detection : No
SHA - Accelerated Hashing Support : No

Extended Features
EMMX - Extended MMX Technology : No
3DNow! Technology : No
Extended 3DNow! Technology : No
XD/NX - No-execute Page Protection : Yes
AMD64/EM64T Technology : Yes
RDTSCP - Serialised TSC : No
P1GB - 1GB Large Page Support : No
SVM - Secure Virtual Machine : No
AltMovCr8 - Lock Move CRn : No
ABM - Advanced Bit Manipulation : No
SSE4A - Streaming SIMD Extensions v4A : No
MASSE - Misaligned SSE Mode : No
3D Now! Prefetch Technology : No
XOP - eXtended OPerations : No
LWP - LightWeight Profiling Support : No
FMA4 - 4 Operand Fused Multiply/Add eXtensions : No
TCE - Translation Cache eXtension : No
NID - Multi-Node Support : No
TBM - Trailing Bit Manipulation : No
TOP - eXtended Topology : No
CPC - Core Performance Counter eXtensions : No
NBPC - NB Performance Counter eXtensions : No
SPM - Streaming Performance Monitor : No
DBX - Data Breakpoint eXtensions : No
PTSC - Performance TSC : No
L2PC - L2 Performance Counter eXtensions : No

Power Management Features
DTSC - Digital Thermal Sensor : Yes
TBT - Turbo Boost Technology : No
ARAT - APIC Timer Always Running : No
PLN - Power Limit Notification : No
ECMD - Clock Modulation Duty Cycle eXtension : No
PTM - Package Thermal Management : No
HWP - Hardware Controlled Performance States : No
HWP-N - HWP Notification : No
HWP-AW - HWP Activity Window : No
HWP-EPP - HWP Energy Performance Preference : No
HWP-PLR - HWP Package Level Request : No
HDC - Hardware Duty Cycling : No
HCFC - Hardware Coordination Feedback/Effective Frequency : Yes
EEPOL - Energy Efficient Policy : No

Virtual Machine Features
Version : 0.11
Address Width Limited to 32-bit : No
Dual-Monitor Interrupts/System Management Mode : Yes
Report Information on VMExit : Yes
eXtended Capability MSR Supported : No

Advanced Settings
Fast Strings : Yes
PM - Performance Monitoring Support : Yes
PEBS - Precise Event Based Sampling Support : Yes
XE Operation Enabled : No
Hardware Prefetcher Enabled : Yes
Adjacent Cache Line Prefetch Enabled : Yes
Data Cache Prefetcher Enabled : No
Instruction Prefetcher Enabled : Yes

Power Management
TM2 - Thermal Monitor 2 : Yes
EIST - Enhanced SpeedStep Technology : Yes
Average Clock Speed : 100.00%

Symmetric Multiprocessing (SMP) Settings
Bootstrap CPU : No
Global APIC Engaged : Yes
x2APIC - v2 APIC Mode : No
APIC ID : 1 : P0C1T0
Cluster ID : 0
Symmetric Arbitration ID : 0
Memory Range : 00000000FEE00000

Machine Check Architecture Settings
No. Reporting Banks : 6

Note that both "Units" are 2-cores each, in different core sockets on mobo (0 + 1) and have identical Advanced Settings that are user selected in BIOS.

What is going on here???

 

[Indianatone]

How many CPU ID find?

CPU-Z | Softwares | CPUID
That report you posted could just be for 1 dual core CPU