dell 545s black screen

la321

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My moms god son has been using my computer but several minutes ago he called me in and my screen is black Dell black screen - YouTube how can i fix this? i don't have the installation disc because this was a computer that had windows vista when i bought it and a disc came with it to upgrade to windows 7

i can only press f2 and f12 i pressed f12 and am now running diagnostics
 
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My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell 545s
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
Motherboard
Dell Inc. 0T287N
Memory
7.00 GB
Graphics Card(s)
ATI Radeon HD 4300/4500 Series
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) WDC WD7500AZRX-00A8LB0 ATA Device (2) Generic- Compact Flash USB Device (3) Generic- MS/MS-Pro USB Device (4) Generic- SD/MMC USB Device (5) Generic- SM/xD Picture USB Device (6) Lexmark USB Mass Storage USB Device
Sorry to say your video is useless, shows nothing.

Do you see anything when you turn on the computer?
Does the manufacturer's logo show?
Do you end up with a blinking cursor at the top left of the screen?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo IdeaCenter 450
OS
Windows 10 Pro X64
CPU
Intel Quad Core i7-4770 @ 3.4Ghz
Memory
16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
Graphics Card(s)
Intel Integrated HD Graphics
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP 22" LCD
Screen Resolution
1680 x 1050
Hard Drives
250GB Samsung EVO SATA-3 SSD
2TB Seagate ST2000DM001 SATA-2
1.5TB Seagate ST3150041AS SATA
Keyboard
Dell USB
Mouse
Lenovo USB
Internet Speed
Cable via Road Runner 3MB Upload, 30MB Download
Antivirus
Windows Defender, MBAM Pro, MBAE
Browser
Seamonkey
Other Info
UEFI/GPT
PLDS DVD-RW DH16AERSH
That's what i showed in the video it shows the black screen with the cursor blinking in the top left when i turn it on the windows logo comes on saying starting windows then after that the black screen appears yesterday i don't think he shut it down properly the power button was orange
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell 545s
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
Motherboard
Dell Inc. 0T287N
Memory
7.00 GB
Graphics Card(s)
ATI Radeon HD 4300/4500 Series
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) WDC WD7500AZRX-00A8LB0 ATA Device (2) Generic- Compact Flash USB Device (3) Generic- MS/MS-Pro USB Device (4) Generic- SD/MMC USB Device (5) Generic- SM/xD Picture USB Device (6) Lexmark USB Mass Storage USB Device
i do have the re-installation disc but its for vista just found it when i bought the computer i had the option to upgrade to windows 7 which i did
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell 545s
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
Motherboard
Dell Inc. 0T287N
Memory
7.00 GB
Graphics Card(s)
ATI Radeon HD 4300/4500 Series
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) WDC WD7500AZRX-00A8LB0 ATA Device (2) Generic- Compact Flash USB Device (3) Generic- MS/MS-Pro USB Device (4) Generic- SD/MMC USB Device (5) Generic- SM/xD Picture USB Device (6) Lexmark USB Mass Storage USB Device
when i press f2 bios cmos set up utility comes up i can enter bios There are two disc one is orange its used for upgrade only and another disc windows 7 upgrade assistant i don't think i'm able to repair from that disc so how can i repair my computer without the disc i only have the vista re-installation disc
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell 545s
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
Motherboard
Dell Inc. 0T287N
Memory
7.00 GB
Graphics Card(s)
ATI Radeon HD 4300/4500 Series
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) WDC WD7500AZRX-00A8LB0 ATA Device (2) Generic- Compact Flash USB Device (3) Generic- MS/MS-Pro USB Device (4) Generic- SD/MMC USB Device (5) Generic- SM/xD Picture USB Device (6) Lexmark USB Mass Storage USB Device
The WIn7 Upgrade kit DVD can be booted to install with the Product Key that came packaged with it. Did you save these? You'll need at least the key to reinstall. We might be able to help you retrieve it if you threw away a $100+ Product key.

But first you can try to repair WIn7 using these steps for Troubleshooting Windows 7 Failure to Start.

The latest WIn7 installer ISO and tool to burn to DVD or write to ISO is provided along with everything that can be done to get Win7 started, leading up to rescuiing your files to get a superior Clean Reinstall - Factory OEM Windows 7.
 
I have the product key the disc had a sticker so i placed it on my desktop this is what i see when going into bios is that the hard drive? i'm not able to press f8 i've inserted disc in it won't boot
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell 545s
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
Motherboard
Dell Inc. 0T287N
Memory
7.00 GB
Graphics Card(s)
ATI Radeon HD 4300/4500 Series
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) WDC WD7500AZRX-00A8LB0 ATA Device (2) Generic- Compact Flash USB Device (3) Generic- MS/MS-Pro USB Device (4) Generic- SD/MMC USB Device (5) Generic- SM/xD Picture USB Device (6) Lexmark USB Mass Storage USB Device
since i can't boot into windows How do i back up my files?
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell 545s
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
Motherboard
Dell Inc. 0T287N
Memory
7.00 GB
Graphics Card(s)
ATI Radeon HD 4300/4500 Series
Sound Card
(1) High Definition Audio Device (2) High Definition Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) WDC WD7500AZRX-00A8LB0 ATA Device (2) Generic- Compact Flash USB Device (3) Generic- MS/MS-Pro USB Device (4) Generic- SD/MMC USB Device (5) Generic- SM/xD Picture USB Device (6) Lexmark USB Mass Storage USB Device
I just referred to two tutorials and how their steps include how to rescue your files. I'd read them and see.
 
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