Dell Inspiron M5040 posts LogonUI.exe - Bad Image during booting

[CBR954RR]

I have an Inspiron M5040 running Windows 7 Home Premium and the system will not fully boot. The machine seems to boot fine until the Logon page at which point a dialog is thrown up titled "LogonUI.exe - Bad Image" with the following text;

C:\windows\system32\RpcRtRemote.dll is either not designed to run on this Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

Clicking OK will usually bring up the Logon screen with account name showing and when I click on it, another dialog is thrown up with the following info;

"userinit.exe - Bad Image"

C:\Windows\system32\USERENV.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

After clicking on OK I am left with a black screen and the desktop never shows up and there is no way to reboot or shutdown except holding the power button until the laptop shuts off.

Booting in Safe Mode produces the same results.

I have also tried booting and hitting F12 and selecting diagnostics and the machine passes all tests.

My question is, since I don't have any OS Recovery media for the laptop and cant boot up to create any from the restore partition, can I use a generic Windows 7 Home Premium 64 bit DVD to boot and try and do a Startup Repair on the machine or can I only use Dell specific OS Recovery media to attempt this?

Any info greatly appreciated.

- Dan

 

[Mark Phelps]

My understanding is that you can use any Win7 DVD to do startup repair -- but Dell has been know to do strange things with their PCs. So, I can't guarantee that this will work with a Dell.

 

[CBR954RR]

Mark Phelps,

Thanks for chiming in. I tried what you suggested but I am still in the same boat. I also tried running chkdsk /F /R and that did not find anything. I was also able to run sfc and that stated there were problems that it could not fix.

So, at this point, I am thinking the OS is so botched that my only recourse is to reinstall. Problem is, even though the recovery partition is there, I can not boot into it to reinstall back to factory.

Any other ideas.

 

[andrew129260]

You can do a repair install so you don't lose everything. http://www.sevenforums.com/tutorials/3413-repair-install.html

You might need to get system disks from dell if you don't have them.

 

[SandeepP]

I have an Inspiron M5040 running Windows 7 Home Premium and the system will not fully boot. The machine seems to boot fine until the Logon page at which point a dialog is thrown up titled "LogonUI.exe - Bad Image" with the following text;

C:\windows\system32\RpcRtRemote.dll is either not designed to run on this Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

Clicking OK will usually bring up the Logon screen with account name showing and when I click on it, another dialog is thrown up with the following info;

"userinit.exe - Bad Image"

C:\Windows\system32\USERENV.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

After clicking on OK I am left with a black screen and the desktop never shows up and there is no way to reboot or shutdown except holding the power button until the laptop shuts off.

Booting in Safe Mode produces the same results.

I have also tried booting and hitting F12 and selecting diagnostics and the machine passes all tests.

My question is, since I don't have any OS Recovery media for the laptop and cant boot up to create any from the restore partition, can I use a generic Windows 7 Home Premium 64 bit DVD to boot and try and do a Startup Repair on the machine or can I only use Dell specific OS Recovery media to attempt this?

Any info greatly appreciated.

- Dan

Hi Dan,

You can use any Windows 7 disk to run startup repair or any recovery process and it should work fine on the system.

Please check this link which should be helpful in resolving this issue:

Failure to Boot

For requesting the disks you can visit the below link:

Request Backup Disks

If you wish to reinstall windows using a backup that you have made earlier. Then, check this video below:

http://dell.to/19boJUM

Kindly update your system specs here by following this.
Keep us posted with the results so we can advise you further.