Dell XPS 8700 Win7 Pro I7 16gb Ram (jerkywhen scrolling page and mor)?

[jjr]

Purchase this new a few weeks ago. Ever since new when Im in my email or just browing and go to scroll, it seems to be jerky and then opening up all of a sudden. If I have a page like this open and want to put my mouse on the side bar to drag it down, I can do that and the a second later the page will move???

Also when typing, I type it will take a second to see when I just did??

I have tried to resize the vido that did not help.

At a loss, the PC has 16gb of ram should that be possibly upgraded to 32gb?
Graphics card
NVIDIA GeForce GTX 745

Running Malwarebytes and Zone alarm.

All updates current as well as ran Dell's diagonistic and all showed ok?

 

[Paul Black]

Update System Specifications

Please update your system specifications in your UserCP => Edit System Spec setup. It will help us to help you!

This SevenForums tutorial [Published by Brink and written by CyberZeus] uses an automated tool which makes this task very easy and quick to do. Click here => System Info - See Your System Specs.

Thanks.

 

[jjr]

Ok I ran that and put in what I could .

 

[jjr]

Windows 7 Professional (x64) Service Pack 1 (build 7601.24535)
Install Language: English (United States)
System Locale: English (United States)
Installed: 11/17/2019 5:25:02 PM
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)
System Model
Dell Inc. XPS 8700
System Service Tag: DBVQV52 (support for this PC)
Chassis Serial Number: DBVQV52
Enclosure Type: Desktop
Processor a
3.60 gigahertz Intel Core i7-4790
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
Main Circuit Board b
Board: Dell Inc. 0KWVT8 A03
Serial Number: ..CN7220057300FN.
Bus Clock: 100 megahertz
UEFI: Dell Inc. A14 05/31/2019
Drives
4988.36 Gigabytes Usable Hard Drive Capacity
2306.40 Gigabytes Hard Drive Free Space

ASUS DRW-2014L1T SCSI CdRom Device [Optical drive]
HL-DT-ST DVD+-RW GHB0N SCSI CdRom Device [Optical drive]

CF/MD Card [Hard drive] -- drive 3
HP photosmart 7900 USB Device [Hard drive] -- drive 7
MS/Pro/Duo Card [Hard drive] -- drive 6
SD/mini-MMC/RS Card [Hard drive] -- drive 5
SM/xD Card [Hard drive] -- drive 4
ST1000DM003-1ER162 [Hard drive] (1000.20 GB) -- drive 0, s/n Z4Y8KNWF, rev CC45, SMART Status: Healthy
WDC WD20EZRX-00D8PB0 [Hard drive] (2000.40 GB) -- drive 1, s/n WD-WCC4NHHSKEPY, rev 80.00A80, SMART Status: Healthy
WDC WD20EZRX-00D8PB0 [Hard drive] (2000.40 GB) -- drive 2, s/n WD-WCC4MAALCS6E, rev 80.00A80, SMART Status: Healthy
Memory Modules c,d
16336 Megabytes Usable Installed Memory

Slot 'DIMM3' has 4096 MB (serial number 1D2A7F7F)
Slot 'DIMM1' has 4096 MB (serial number 01AAD710)
Slot 'DIMM4' has 4096 MB (serial number 0610246E)
Slot 'DIMM2' has 4096 MB (serial number 013AD70E)
Local Drive Volumes
c: (NTFS on drive 0) * 987.56 GB 738.00 GB free
d: (NTFS on drive 1) 2000.40 GB 877.60 GB free
l: (NTFS on drive 2) 2000.40 GB 690.79 GB free
* Operating System is installed on c:
Network Drives
None detected
Users (mouse over user name for details)
local user accounts last logon
JJ 11/20/2019 5:10:59 PM (admin)
UpdatusUser 11/20/2019 4:40:23 PM
local system accounts
X Administrator 9/2/2015 1:34:57 AM (admin)
X Guest never
HomeGroupUser$ never
X Marks a disabled account; L Marks a locked account
Printers
Foxit Editor PDF Printer on FoxitEditorPDF:
HP Photosmart 7960 series on USB001
Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer on XPSPort:
Controllers
Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
Display
NVIDIA GeForce GT 720 [Display adapter]
DELL U2312HM [Monitor] (23.1"vis, s/n XX-02GFKN-XXXXX-41L-895L, January 2014)
Bus Adapters
Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26
Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D
Intel(R) USB 3.0 eXtensible Host Controller
Intel(R) USB 3.0 Root Hub
Multimedia
AnvSoft Virtual Sound Device
Bluetooth Hands-free Audio
NVIDIA High Definition Audio
Realtek High Definition Audio
Virus Protection
Malwarebytes Anti-Malware Version 3.3.1.2183
Last Disk Scan on Monday, November 18, 2019 6:38:05 PM
Realtime File Scanning Off
ZoneAlarm Extreme Security Antivirus
Virus Definitions Version Up To Date
Realtime File Scanning On
Group Policies
None detected
Communications
↓ Bluetooth Device (Personal Area Network)
Status: Cable unplugged
Dhcp Server: none responded
Physical Address: 40:B8:9A:F2:F00
Connection Speed: 1 Mbps
Bluetooth Device (RFCOMM Protocol TDI)
↑ Dell Wireless 1704 802.11b/g/n (2.4GHz)
primary Auto IP Address: 192.168.1.85 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 40:B8:9A:F2:F0:CF
Connection Speed: 72 Mbps
Microsoft ISATAP Adapter
Realtek PCIe GBE Family Controller

Networking Dns Server: 192.168.1.254
Other Devices
Dell Wireless 1704 Bluetooth v4.0+HS
Microsoft Bluetooth Enumerator
Bluetooth L2CAP Interface
Bluetooth Remote Control
USB Input Device (2x)
HID Keyboard Device
HID-compliant mouse
Generic USB Hub (2x)
HP Photosmart 7960 Series (DOT4USB)
Realtek USB 2.0 Card Reader
USB 2.0 MTT Hub
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (2x)
Generic volume shadow copy
G:\
H:\
I:\
J:\
K:\
USB Storage Use in past 30 Days
Device (mouse over for details) Last Used
CF/MD Card -- drive 3, s/n 00000, rev 1.00 11/20/2019 4:34:04 PM
HP photosmart 7900 -- drive 7, rev 1.00 11/20/2019 4:34:04 PM
MS/Pro/Duo Card -- drive 6, s/n 30000, rev 1.00 11/20/2019 4:34:04 PM
SD/mini-MMC/RS Card -- drive 5, s/n 20000, rev 1.00 11/20/2019 4:34:04 PM
SM/xD Card -- drive 4, s/n 10000, rev 1.00 11/20/2019 4:34:04 PM
CT1000MX 500SSD1, s/n 201404251017 11/20/2019 9:59:04 AM*
WDC WD20 EZRX-00D8PB0, s/n 201404251017 11/19/2019 6:52:48 AM*
Single Flash Reader, s/n 058F63356336, rev 1.00 11/18/2019 10:23:27 AM*
* Possibly used again before the reboot following this time.
Hosted Virtual Machines
None detected
Personal Home Use Only

 

[jjr]

cronis International - File Level (CDP) Time Machine Service version 3,0,1,4390
ı i Acronis International - Sync Agent version 20,0,1,3400
i Acronis International - TIB Mounter version 6,0,1,2810 (32/64-bit)
i Acronis International - Tools version 1,0,1,1819
i Acronis International - Tools version 12,0,1,3036
ı i Acronis International - Tools version 8,0,1,11350
ı i Acronis International - True Image 2020 version 24,4,1,21400
ı i Adobe Systems - Acrobat Update Service version 1, 7, 0, 0
i Adobe Systems - Flash Player Update Service version 17,0,0,169
i Adobe Systems - Reader version 11.0.0.379
ı i Adobe Systems - Reader and Acrobat Manager version 1.7.0.0
i Adobe Systems - Shockwave Flash version 17,0,0,169 (32/64-bit)
i Alexander Roshal - WinRAR version 3.93.0.0 (64-bit)
ı i Andrea Electronics - APO Access Service (64-bit) version 1.0.64.10 (64-bit)
ı i Anvsoft - Any Video Converter Ultimate version 5.5.7.1
ı i Apple - Bonjour version 3,0,0,10 (64-bit)
i ArcSoft - Connect version 1.0.0.34
i ArcSoft - Connect Restart version 1.0.0.34
ı i ArcSoft - MediaImpression version 1.0.1.163
i ArcSoft - Panorama Maker version 4.2.0.59
i ArcSoft - SlideShowPlayer version 1, 0, 0, 5
ı i Belarc - Advisor version 9.0
ı i Broadcom - Bluetooth Software version 6.5.1.5600 (64-bit)
ı i Check Point Software Technologies - End Point Security version 8.60.05.6012
ı i Check Point Software Technologies - End Point Security R80
ı i Check Point Software Technologies - SandBlast Agent E80.71
ı i Check Point Software Technologies - ZAPrivacyService version 1.0.0.0
i Check Point Software Technologies - ZoneAlarm version 15.6.28.18012
ı i Check Point Software Technologies - ZoneAlarm Anti-Ransomware version 1.1.1201.17998
ı i Check Point Software Technologies - ZoneAlarm ICM version 2.2.28.17934
ı i Dell - Data Vault version 5.2.9.106 (64-bit)
ı i Dell - Dell.DFS.Agent.WinService version 3.1.3300.0--e18f3fe
i Dell - DFS.Common.Agent version 1.0.0.2
ı i Dell - DW WLAN Card Wireless Network Service version 6.30.223.228 (64-bit)
ı i Dell - DW WLAN Card Wireless Network Tray Applet version 6.30.223.228 (64-bit)
i Dell - EDocs version 2.0.1.0
ı i Dell - Service version 3.3.3.13
ı i Dell - SupportAssistUI version 3.3.3.13
i Dell Products - Digital Delivery version 3.1.1002
ı i Dell Products - Digital Delivery Windows Service version 3.1.1002
i Foxit - Advanced PDF Editor version 3.0.5.0
ı i Google - Chrome version 78.0.3904.97 (64-bit)
i Google - Update version 1.3.35.341
i iDealshare - VideoGo version 5.2.9.5283
i Intel - Capability Licensing Service TCP IP Interface version 1,35,127,1 (64-bit)
ı i Intel - Delayed launcher version 1, 0, 0, 1
ı i Intel - Dynamic Application Loader Host Interface version 10.0.0.1168
ı i Intel - IAStorDataSvc version 12.8.0.1016
i Intel - IAStorUI version 12.8.0.1016
ı i Intel - Management and Security Application Local Management Service version 10.0.0.1168
ı i Intel - ME Service version 10.0.0.1168
ı i Intel - USB 3.0 Monitor version 3.0.0.34
i Malwarebytes - Assistant version 3.0.0.1284
ı i Malwarebytes - Malwarebytes version 3.0.0.1284
ı i Malwarebytes - Service version 3.1.0.595 (64-bit)
i Microsoft - .NET Framework version 2.0.50727.5483 (32/64-bit)
ı i Microsoft - .NET Framework version 3.0.6920.5011 (64-bit)
i Microsoft - .NET Framework version 4.0.41210.0 (32/64-bit) i Microsoft - .NET Framework version 4.8.3761.0 (32/64-bit)
ı i Microsoft - Application Virtualization (App-V) version 5.1.145.0
i Microsoft - Internet Explorer version 11.00.9600.19541 (32/64-bit)
ı i Microsoft - Office version 15.0.0169.500 (64-bit)
ı i Microsoft - Office version 16.0.12130.20272 (32/64-bit)
i Microsoft - Office InfoPath version 16.0.11929.20114 (32/64-bit)
i Microsoft - Office Source Engine version 16.0.12130.20258
i Microsoft - OneNote version 16.0.12130.20272
i Microsoft - Outlook version 16.0.12130.20272
ı i Microsoft - Windows Installer - Unicode version 5.0.7600.16385 (32/64-bit)
ı i Microsoft - Windows Media Player version 12.0.7601.23517 (32/64-bit)
ı i Microsoft - Windows Script Host version 5.8.7600.16385 (32/64-bit)
ı i Microsoft - Windows Search version 7.00.7600.16385 (32/64-bit)
i MONOGRAM Multimedia - DSConfig version 1.0.0.1
ı i MPC-HC Team - Media Player Classic - Home Cinema version 1.6.4.5978 (e187207)
i Nero - Burning ROM version 10,0,10,100
i Nero - DiscSpeed version 6, 0, 7, 100
i Nero - Express version 10,0,10,100
i Nero - InfoTool version 7, 0, 8, 100
i Nero - MediaHub version 1.0.11.100
i Nero - Recode version 4.6.4.100
i Nero - SoundTrax version 4, 6, 2, 100
ı i Nero - StartSmart version 10,0,12,100
i Nero - Vision version 7,0,8,100
i Nero - WaveEditor version 5, 6, 2, 100
ı i No Company Name - Acronis Active Protection version 1.0.1237
ı i No Company Name - DropboxOEM version 1.0.6.0
i No Company Name - DU.Classic version 3.0.1.46
i No Company Name - GraphStudioNext version 0.5.0.1
i No Company Name - Intel Update Manager
i No Company Name - MediaInfo
ı i No Company Name - SBACipollaSrvHost version 8.60.05.6101
ı i No Company Name - ServiceShell version 1.2.0.10
i No Company Name - Setup/Uninstall version 51.1052.0.0
i No Company Name - StatsReader version 2, 1, 0, 0
i No Company Name - VobSubStrip
i NVIDIA - 3D Vision Photo Viewer version 7.17.13.3266
ı i NVIDIA - Driver Helper Service, Version 332.66 version 8.17.13.3266 (64-bit)
i NVIDIA - GeForce 3D Vision version 7.17.13.3266
ı i NVIDIA - Stereo Vision Control Panel API Server version 7.17.13.3266
ı i NVIDIA - Update Components version 1.15.2.0
i PC-Doctor - for Windows version 6.0.7033.2285 (64-bit)
i Piriform - CCleaner version 5.63.0.7540 (32/64-bit)
ı i Realtek Semiconductor - Audio Service version 1, 0, 0, 45 (64-bit)
ı i Realtek Semiconductor - HD Audio Background Process version 1.0.0.149 (64-bit)
ı i Realtek Semiconductor - HD Audio Manager version 1.0.0.287 (64-bit)
i SEIKO EPSON - Copy Utility version 3, 5, 0, 0
i SEIKO EPSON - DspReadMe version 1.00
ı i SEIKO EPSON - EEventManager Application version 3.0.0.3
i SEIKO EPSON - EProjManager Application version 2, 6, 0, 2
i SEIKO EPSON - EPSON Driver Update version 3, 0, 2, 0
i SEIKO EPSON - EPSON Scan version 3.9.0.0
i SEIKO EPSON - EPSON Scan version 5.0.2.0
ı i Seiko Epson - EPSON Scanner Driver version 1.0 (64-bit)
i SoftThinks - Dell Backup And Recovery version 1.8.2.1291 (r 66781)
ı i SoftThinks SAS - Agent Service version 3.0.0.49
ı i VS Revo Group - Revo Uninstaller Pro version 2.5.5.0 (64-bit)

 

[jjr]

Above is from Belarc

 

[jjr]

Just ran a complete Dell diagnostics and everything passed with the exception of the card readers being that I had no card in them.

I really don't know what the correct term is but it seems that when you scroll its jerky or laggy. When I type it take a sec for the text to appear??

Have tried different video resoultions w/o any luck.

This pc came with 16gb or ram, I would think that would be enough? It can take uo to 32gb ..

Could my Zone Alarm have anything to do w hhis?

Im using Google Chrome, would Mozilla / Firefox halp with the chrome?

Also went into Chrome settings and turned off Chrome, hardware acceleration and it seemed to help then got Firefox and still using chrome as browser. Now it seems like its back to normal?

Could it be that this is a I7 processor and 16gb of ram that the accelerator was just moving everything to fast causing the jerkiness ?

 

[Ray7]

Did you try other browsers? maybe Slimjet, Vivaldi or Opera !