Desktop Background will not display pictures

[benthebiker6884]

During a recent Printer Driver update I lost the ability to customize the Desktop Background.

I am running Windows 7 Professional on a 64 bit machine

When i right click and select Personalize i am brought to the standard page where i select Desktop Background. In that page i can hit the drop down box and select "solid colors" and i can change from black to whatever solid color i want.

However if i attempt to select an image, whether it be a windows image or a personal picture image i select the image and click save changes and nothing updates on the desktop. I can also double click on saved Themes and nothing updates on the desktop.

I have run Maleware scans and actually removed a control panel Hijack, see below:

Malewarebytes log:
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Value: ForceClassicControlPanel -> Quarantined and deleted successfully.

even with removing this and browsing through the registry i cannot display pictures. I cannot determine what the 3rd party printing company did when they uploaded the drivers, i have since uninstalled these drivers and pictures still wont display.

Opening a picture and right clicking on it to select "set as desktop background" i get an error message that says: "this image cant be set as wallpaper. An internal error occured."

Im not much of a computer guru so if anyone has any ideas let me know in a detailed but simple description. Thanks everyone!

 

[Wallonn7]

Hi benthebiker6884 and welcome to SF!
Have you reboot the system when prompt to? Run a full scan again to be sure. If it still does not work, restore the system at the point immediately prior to infection.
Let us know the results.

 

[pravinb89]

Hi Ben,

Look for the monitor driver. May be that got hanged during some installations.
If your internal monitor memory is low then u can't load any theme or customize with any pics.

 

[benthebiker6884]

Ran full scan, no progress there. Unfortunatly I cannot run system restore at this point. This desktop was updated over 4 months ago and system restore was not enabled at the time.

I will look for the monitor driver. Where can I access the monitor memory to see its status?

 

[derekimo]

Ran full scan, no progress there. Unfortunatly I cannot run system restore at this point. This desktop was updated over 4 months ago and system restore was not enabled at the time.

I will look for the monitor driver. Where can I access the monitor memory to see its status?

I would run this http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

To see if it finds and fixes any corrupt files from the install/uninstall that you did.