Desktop icons and menu bar disappeared: caused by trojans?

[Packrat87]

Hello,

Whenever I leave my computer for a determined amount of time inactive, the desktop icons disappear as well as the menu bar, leaving only the background visible. Wait a while longer and it turns black with only the mouse arrow visible. I have Kaspersky make a partially-completed scan (partial completed because I left my computer and the black screen appeared and had to reboot) and it found 3 trojans that were eliminated by the Internet suite program. The trojans were located in Windows.old folder.
-Trojan program Exploit.Java.CVE-2010-0094.a
-Trojan program Trojan-Downloader.JS.Agent.fns
-Trojan program Exploit.Java.CVE-2010-0094.a

I also scanned by computer with Malwarebytes which found nothing. I was wondering if my problem might be caused by viruses/trojans/rootkits. This problem first occured on the first day I installed Windows 7 replacing Windows Vista.



I was directed here from the Crashes and Debugging subforum by richc46.

Can assist me with this?

Thank you,

Dave

 

[richc46]

My concern is that after the infections that were removed and the problems that currently exist, there may be some hidden infection that has not been detected. If nothing is found packrat will be helped in crashes. Good luck Packrat.

 

[CanIHaz]

try to scan your pc with Hitman Pro to see if it catches more things that kaspersky and mbam missed.

 

[Packrat87]

Deleted Java and reinstalled
Used Hitman Pro, it only found 4 tracking cookies.

 

[prabz]

If no traces of Virus or Trojan, try disabling the startup programs using MSCONFIG.

 

[Jacee]

What program did you download before Kasperky detected the Trojan?

 

[Packrat87]

After installing Windows 7 over Windows Vista, I installed Firefox again and some windows updates. I deleted Windows.old and windows.old.000 and scanning again with Kaspersky. Also experienced freezing twice on my computer shortly after arriving to the desktop. --; Thought I solved that by updating the softwares in Device Manager.

 

[mckillwashere]

May I suggest running hijack this and upload the results in a .txt document so i can look at it? Feel free to read over it and remove any personal information that may be lurking in there.

 

[Packrat87]

prabz: I wouldn't know where to begin with your suggestion since I am not exactly computer literate.

Here is my HijackThis log:

 

[Skulblaka]

I recommend scanning with Spyware Doctor, it is great.

 

[Lomai]

Hi

Have you updated your version of Kaspersky to the current version - Download Link?
Have a read at the other links in the link above

Regards

 

[Packrat87]

Hi

Have you updated your version of Kaspersky to the current version - Download Link?
Have a read at the other links in the link above

Regards

No I don't have the latest version of Kaspersky according to the website, I'll download the latest version tomorrow as well as read the other links. Thank you.

 

[jaypels]

have you tried scanning your pc in safe mode? if not, try it with kaspersky, malwarebytes and other softwares you have installed. in my experience, if kaspersky or any program for that matter could not finish their thing in normal mode, doing it again in safe mode yields better chances.

 

[Packrat87]

I updated Kaspersky to the most recent version. While updating, Kaspersky detected some trojans that were quarantined. I am currently running a scan in safe mode.

I also attempted to see what I could do when I lose all my desktop icons, toolbar and menu bar. With ctrl+alt+delete, my background turns black with only the mouse arrow visible. Pressing esc gets me back to the windows background.

I just finish scanning with the latest version of Kaspersky, Malwarebytes and Hitman Pro in safe mode. It came up with nothing but tracking cookies. Note: While updating Kaspersky, it found some trojans Trojan HEUR but the program change its mind on 2 of the 8 infected files. The quarantined item file is empty.

Jacee: I think I only downloaded Firefox and Adobe.

Here's my HijackThis log if anyone wants to see it.

UPDATE: Downloaded AVG and it found 2 Trojan horses Generic2_c