Devices Error

[Tiber]

Since installing Windows 7 Ultimate, Devices has been showing my laptop icon with the yellow triangle/exclamation mark symbol next to it.

When I right click and go to Properties > Hardware the first entry is Unknown Device and it shows the same warning symbol.

The right click drop-down box's Troubleshoot, just above Properties, also has this warning symbol next to it but when I run Troubleshoot it is unable to fix the problem.

Device Manager shows Other Devices > Unknown Device, again with the yellow triangle/exclamation mark.

Right clicking Unknown Device and going to Properties > Details > Hardware IDs shows ACPI/HPQ0006 and on the second line *HPQ0006

I have uninstalled it via Device Manager but it just re-installs when I re-boot and I am back to square one!

My laptop is a Compaq Presario C350EA with Windows 7, 32-bit, installed and as far as I can tell, it is working OK but I am a little concerned about these warning symbols.

I would be grateful for any ideas and/or suggestions.

 

[Zen00]

Hey Tiber, if I'm looking at this right, that may be the driver for the quick launch buttons, but I don't know unless you can add some more information from the Hardware IDs tab.

Try going to HP.com and downloading the latest drivers for your computer.

 

[Tiber]

Thanks Zen00!

The HP site only has XP and Vista drivers at the moment. Having previously run XP I thought I'd try the XP Quick Start Buttons. I got an "incompatible ..." message but the yellow triangles and exclamation marks have all gone so that will do for now.

Presumably HP will have Windows 7 drivers available eventually.

Thanks again, excellent reply. Much appreciated.

 

[Zen00]

They may not have Windows 7 drivers, but Vista drivers should be more compatible.