Solved Different BSODs - System Service Exception and Driver IRQL Most Common

[SirMoogie]

I have recently been having problems with one of my Windows 7 x64 machines which was stable for about 7 months before it started having problems again. Before it was stable it had similar problems to what I'm seeing now, except it lacked BSODs. Reseatting the memory fixed those issues it was having before. It is similarly configured to another computer I have that runs fine, so part swapping is an available option for memory, video card, and processor.

It suffers from a seemingly random assortment of BSOD problems (though SYSTEM_SERVICE_EXCEPTION and DRIVER_IRQL_LESS_OR_EQUAL are the most common so far). Most of the BSOD point to ntoskrln.sys driver, one has pointed to the Nvidia driver (nvlddmkm.sys). It also sometimes crashes outright without a BSOD, going black and then restarting or just freezing. The BSOD and other restarts happens mostly when playing video games, but has also happened watching Hulu, or letting it sit at the desktop. When it restarts seldom does it not post the BIOS and give a BIOS error code instead. I haven't recorded the beep codes, but it appears to be long beeps running continuous without end; which according to Gigabyte means "memory not correctly installed".

I have tried updating my BIOS, chipset and video card drivers; but have found older Nvidia drivers to be more stable. Though this could just be coincidence as the crashes are random and the machine can be stable for hours playing a game one day and then suffer repeated crashes the next. I have reseated the video card and RAM (haven't swapped RAM with my other machine yet or taken some sticks out). I have monitored temperature on the video card and processor running stress testing programs and while they run closer to hot than I'd like, they don't reach critical levels. The video card stress Fur Mark has sometimes caused a reboot. I have tried underclocking the video card (which comes overclocked). I have run hard drive scans (CHKDSK and HDDScan, no errors), Memtest86 (9 hours, no errors), and driver verifier (caused one of the BSODs immediately on loading Windows, but didn't identify a driver).

Nvidia recently released a new driver, so I thought I'd try that since the Nvidia driver being reported in the one BSOD tempted me to, but that didn't help (and may have hurt), so I used system restore to go back to the version currently running.

My suspicions at this point are the drivers are a false lead and that it is memory or the memory connectors. My next step is going to be trying to run the computer without the oldest sticks in the machine (two came with the machine and two were purchased at a later date) and see how it fairs.

Thanks for any help you can provide.

Edit: SFC /scannow was run as well without finding errors. Added attachments generated by SF Diag.

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the icon below



2. Run it by double-clicking the icon, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[SirMoogie]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the icon below

DM Log was having access denied errors (even when running as admin). I ran SF Diagnostic instead. Results attached in the original post.

 

[Golden]

OK. Can you try this .bat file instead?

Right-click on it, and choose 'Run as administrator'

 

[SirMoogie]

That also has an access denied error. The logged in user has a space in their name. Is that causing a problem with the script? The script is creating the following directory structure on the desktop:

C:\Users\Bojidar Kojouharov\Desktop\Kojouharov\Desktop\SFdebugFiles

 

[SirMoogie]

That appears to be the case. I created a new user without a space in their name. attached are the new results.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck C5, {1001, 2, 0, fffff80002fc16d6}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c82 )

Followup: Pool_corruption
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0483b000 fffff880`052e6000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    [COLOR="Red"]Timestamp:        Fri Mar 15 12:07:00 2013[/COLOR] (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Lets revert to the 314.22 WHQL driver only. Uninstall the following Nvidia items in Control Panel > Programs and Features:

- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- Nvidia Update

Now follow http://www.sevenforums.com/tutorial...over-files-after-uninstalling.html#post726559

Reboot. Go to Drivers - Download NVIDIA Drivers

Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Reboot. Use system as normal.

 

[SirMoogie]

Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Reboot. Use system as normal.

The image you linked at:

http://www.sevenforums.com/picture.php?albumid=982&pictureid=7174

with the install settings is not showing up in Chrome/Firefox/IE 11

 

[SirMoogie]

Since I couldn't see your image I took a stab at an install with just the "Graphics Driver" option checked and "Clean Install" checked. All other drivers and software were left unchecked. I figured if you wanted more installed I could just run the installer again. Will update you on BSODs or other crashes.

Just for my information, what if this stabilizes the system? Does that mean I can never play games that rely on PhysX or the HD Audio driver?

 

[SirMoogie]

Running only the graphics driver didn't work. Most recent BSOD included in the attached zip.

 

[SirMoogie]

A couple more occurred today (see attached). Also the computer restarted once without blue screen and had a long continuous beep on post. It did this once on a bluescreen restart as well. According to Gigabyte for AWARD BIOS this means a bad memory install. All sticks are being detected, so I'm going to clean the connectors, dust the slots, and reseat the memory.

 

[Thedoctor44]

Hmm, You do have graphics driver references again.
However we'll try removing Avast first because that appears that be causing problems.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8e002f649bc, 1, fffff80002fba2f2, 5}

Unable to load image aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys

Could not read faulting driver name
Probably caused by : [COLOR="Red"]aswMonFlt.sys[/COLOR] ( aswMonFlt+2475 )

Can you replace it with Microsoft Security Essentials and Malwarebytes.

Microsoft Security Essentials | Protect against viruses, spyware, and other malware

https://www.malwarebytes.org/

When you install malwarebytes make sure you uncheck the tick box that says "Free trial of Malwarebytes pro".

 

[SirMoogie]

That also didn't help. Latest attached. I also tried cleaning the memory and slots better. I swapped the memory slots as well. The last three crashes are new, but only the latest two are post-removing avast! and installing Microsoft security Essentials.

 

[Thedoctor44]

You appear to have a graphics display crash. Please run a stress test on your graphics card using furmark by following these instructions.

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880045d6e26, fffff88003c426a8, fffff88003c41f00}

[COLOR="Red"]Probably caused by : dxgmms1.sys[/COLOR] ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22 )

 

[SirMoogie]

It made it through two half hour tests without problem. It leveled off at around 85 degrees and 81 degrees during the two tests. Oddly enough the first test was run with MSI Afterburner on and underclocking the factory overclocked card to 820 MHz (level recommended by some users experiencing problems with this card). The second was with the default settings.

Windows action center reported that I may have RAM problems and recommended a memory test. Despite running one previously (both Memtest 86+ and the Windows RAM utility) I obliged.It reported no errors. Now it is reporting that I need to troubleshoot a problem with a device or driver, but opening that issue does not download a solution (my internet connection is working).

 

[Thedoctor44]

I have noticed drivers on rare occasions cause memory issues, I would recommend running Driver Verifier for at least 24 hours. Follow these instructions.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[SirMoogie]

Several crashes this evening, four blue screens. After starting driver verifier I played Diablo III for a bit (just let it sit on character select), then Guild Wars 2 for a bit (just let it sit in the game). That crashed the system once after a little bit, then it didn't post BIOS and gave one continuous beep (Gigabyte Award BIOS says this means memory not correctly installed) before restarting and posting the BIOS. Tried Guild Wars 2 again, didn't even load before crashing, same loud continuous beep. It restarted and posted then got stuck on "Loading OS...", so I manually restarted. It went to a black screen and auto-restarted. Finally, it made it to windows. At Windows I ran Furmark, it passed. Ran Guild Wars 2, crashed. Loaded to the desktop, ran Furmark. Didn't crash. Ran Diablo III and played it for a bit, didn't crash. Ran Guild Wars 2, played it for a bit, didn't crash. Turned off driver verifier, as I thought your instructions were conditional on getting crashes. After doing so started running the BSOD information gathering script and composing this message. The computer blue screened and restarted while doing so. Got to the desktop reread your instructions and realized you weren't conditional about the driver verifier running for 24 hours, turned it on again. Ran the BSOD gathering script and wrote this message. See attached.

I don't want to give the impression this just happens during Guild Wars 2. Tonight happened to be a special night for GW 2, but I've had repeat restarts playing Diablo III before. It's also restarted from the desktop or Google Chrome a handful of times as well. Before you told me to run Furmark I had ran Furmark a few weeks ago and one of my attempts caused a restart, but others didn't

 

[Thedoctor44]

It looks like a faulty graphics card. However there is one bugcheck that caught my eye, this is the bad pool caller which identified the root cause as MPfilter.sys. I would run your Anti Virus to scan for viruses, then download and run malwarebytes.

malwarebytes.org

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 0, fffffa8009aced10}

Unable to load image MpFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
GetPointerFromAddress: unable to read from fffff80003106100
[COLOR="Magenta"]Probably caused by : MpFilter.sys [/COLOR]( MpFilter+145a7 )

 

[SirMoogie]

Virus scan and malware bytes reported no problems. I filled out an RMA for the card. Will let you know if I get a new one and if the problem is fixed. If I get a new card should I wipe the drivers and go with the most current ones?

 

[Thedoctor44]

Yes you should wipe the old drivers off and install the latest certified/recommended for your card.