display driver crash when using internet

[yasha98]

alright i got this computer less then a year ago and havent had vary meny probloms with it but now every time i get on google chrome and even internet explorer my screen makes a bunch of colors, i get a blue screen of death and it crashes. if it does let me on the internet i will go on a pag or 2 then my internet freezes up and i have to recover the web page and that doesnt even work half the time. so far it only does it when i am getting online. it hadnt crashed on any video games (yet). i am new to the newer computers and need some help.

the 1st time it crashed it said that it was the display driver had failed

known probloms:
.can't get on anything other then internet explorer (half the time) cant get on google chrome or firefox.
.internet freezes a lot and the page always crashes even on simple web pages.
when crashing the screen if filled with colors then i get the blue screen of death.

thats all i got so far, please help?

 

[latecomer]

in programs and features uninstall display driver, your screen will go into default resolution. try browsing then and see what happens. if nothing does, then you know it was display driver. while browsing without display driver go to your systems support site and download driver as save, close web page and double click saved file to install, reboot after you uninstall driver and reboot when you install driver. if you can use snip it to capture screen shot. also you might try updating driver from AMD.

 

[yasha98]

alright i am new at all of that so tell me if i am wrong. i need to uninstall my display driver (this wont mess up my pc?) and it will send it to the default
where would the system support site be? any idea?
and do you think i should try and update the driver before i do the unintall and reinstall thing?

 

[mrdemon]

Locate HP Vision Hardware Diagnostic Tools, This should help you find a problem and FIX it.

Are you Using DVI (White) or VGA (Blue)?

 

[latecomer]

try mrdemons first. i forget HP has built in software for diagnostic. if that doesnt work, click on start menu, click control panel, scroll to the programs and features, in it look for your graphics driver, right click it, then click uninstall, screen will flash to default, after uninstall, you should be prompted to reboot. for support website seach you computer model and it will list HP support site.
or you can search your graphics card by its model number and use link for AMDs website and download the auto detect hardware finder, and it will take you to the newest driver download. save the download and close browser.

 

[yasha98]

mrdemon where would i find the HP Vision Hardware Diagnostic Tools at i looked in my start and in my files and didnt see it. again i am a noob at the computers. and what do you mean by the DVI and the VGA? where can i find this info to give you?

latecomer thanks for the info i am going to try updating the newest driver. think it could just be i had a bad driver. going to try mrdemons idea 1st if i can find the HP Vision Hardware Diagnostic Tools

 

[yasha98]

ok i did like you asked mrdemon and the video card says its fine that there was nothing wrong with it. what else should i try? i am a little afraid to try and go anywhere online at the momment becasue it might crash again

 

[yasha98]

alright this is whats going on since i did all of that. it will let me on internet explorer. i can browes the internet. a lot of the time it will freeze and tell me that the internet explorer cant respond and all that bs. it will have me recover the page and normaly it will do it again. when it does work i can get on netflix and watch tv. i can get on youtube and watch videos. i can get on all my games. i dont think its the display driver anymore even though thats what the pc said crashed. i am not sure what it is all i know is its based around the internet. i used the HP Vision Hardware Diagnostic Tools and that came up nothing. the computer was running fine yesterday with no problom what so ever. there had been no changes to it that i have done and i dont have kids so yeah. any ideas on this now? i really dont want to have to take it to a shop i am already behind on bills

 

[latecomer]

i had to once go in internet options and reset internet explorer. have you checked for any viruses or 3rd party tracking cookies.

 

[yasha98]

no viruses, none i have scand my pc 3 times. i might have to reset it how do you do that?

and thank you for helping me out with this i owe you one

 

[latecomer]

open start menu, as you start typing internet option look in the list that will come up and click in internet option then click advanced tab, down on bottom theres a reset, click it.

 

[Carbon6]

You need to use a browser that you can disable hardware acceleration.
Chrome doesn't feature a easy to find checkbox to turn it off that I know of.
Firefox does, along with IE
For IE
Gear menu for options > Internet options > Advanced tab >tick 'use software rendering instead of GPU rendering'
Firefox
Options >advanced>general> untick 'use hardware acceleration when available'

OK out of it, browse and see what happens....