Display Driver stopped working, will not reboot, restart loop

RD15

New member
Local time
2:34 PM
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3
Hello,

first time posting here, so be gentle,

graphics card: ATI Radeon HD4870 x2

running on windows 7 x64 ultimate

so i have had this problem before, basically i was browsing away and my whole pc froze, with a strange little box around my cursor, although the sound was still working, i force shut down it and restarted and i little message popped up saying the display driver has stopped working, i tried multiple things to solve this, to no avail, eventually it kept happening and it got so bad the computer would not start, i tried all of the "F" keys on startup and none worked, eventually i took it to a shop who wiped everything clean and it worked again.

around 2 months down the line low and behold the same problem happened again, i found a solution and installed a program called driver robot, i used it and installed many outdated drivers, this seemed to fix the problem... for about 6 months , not it has happened again, my computer has now shut down and goes into a constant restart loop flashing the blue screen every now and again, as it is doing this the screens that show up are littered with dots and lines of many colours, i just need help on this, preferably without loosing all of my files.

any other specifications you need to know about i can try and tell you, but as i cant access anything on it, i may struggle to remember. :rolleyes:

thank you.
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
OS
Windows 7 ultimate x64
Do you overclock?
Try checking your fans and temps, check for any overheats.

and Can you boot to safe mode?
 

My Computer My Computer

At a glance

Windows 8 Pro x64 - Windows 7 Professional x64AMD E-450 @1.6GHz2GB - Planning to 8GBAMD Radeon HD 6320
Computer Manufacturer/Model Number
HP Pavilion dm1-4000AU
OS
Windows 8 Pro x64 - Windows 7 Professional x64
CPU
AMD E-450 @1.6GHz
Motherboard
HP 3387
Memory
2GB - Planning to 8GB
Graphics Card(s)
AMD Radeon HD 6320
Sound Card
IDT PC Audio with Beats Audio
Monitor(s) Displays
1, 2 via HDMI
Hard Drives
Hitachi Spinner 500GB SATAII
PSU
OEM
Case
OEM
Cooling
OEM Laptop Fan
Internet Speed
2.45 Mbps
Do you overclock?
Try checking your fans and temps, check for any overheats.

and Can you boot to safe mode?

I Dont overclock, and i cant check the temps anymore as i cant boot in any mode, i can find my Bios setup utility, but i cant boot any other way.
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
OS
Windows 7 ultimate x64
Do you overclock?
Try checking your fans and temps, check for any overheats.

and Can you boot to safe mode?



i have managed to boot to safe mode eventually, what now?
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
OS
Windows 7 ultimate x64
Reinstall your drivers.
 

My Computer My Computer

At a glance

Windows 8 Pro x64 - Windows 7 Professional x64AMD E-450 @1.6GHz2GB - Planning to 8GBAMD Radeon HD 6320
Computer Manufacturer/Model Number
HP Pavilion dm1-4000AU
OS
Windows 8 Pro x64 - Windows 7 Professional x64
CPU
AMD E-450 @1.6GHz
Motherboard
HP 3387
Memory
2GB - Planning to 8GB
Graphics Card(s)
AMD Radeon HD 6320
Sound Card
IDT PC Audio with Beats Audio
Monitor(s) Displays
1, 2 via HDMI
Hard Drives
Hitachi Spinner 500GB SATAII
PSU
OEM
Case
OEM
Cooling
OEM Laptop Fan
Internet Speed
2.45 Mbps
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