Do I have a problem?

[77273GU]

Hello all, Im new here and love the forum. Great info. When I first got here I had a bunch of questions and through searching and reading Im finding great detailed answers. Thanks.

Now for my problem. After I enter my password, as my desktop loads I see a pop up for a quick second then it disapears. See below.


My computer is a week old and I dont remember always seeing it. It just caught my eye the other night. What could it be? The other nite I googled something, clicked on a link a got a pop warning of an infection and to click for a free scan. I didnt fall for the scan nor did click on the x to close the pop up. I restarted my computer and then did a full sys. scan with Norton. No problems. Then last nite I downloaded and ran Microsoft Safty Scanner, again no problem.

My computer seems fine, Its not slow, no screwy programs nothing unusul. The only other problem I had was IE 8 crashed a couple of times on me, but thats not unusual.

So am I sweating the small stuff or could this be a problem?

Thanks for your help.

 

[richc46]

Download and run a full scan with malwarebyes. Get the free version. If your anti virus and malwarbyes says you are ok, you are most likely ok.

 

[richc46]

To further test make a clean boot. If you do have the problem, you can trace the cause.
http://support.microsoft.com/kb/929135

 

[77273GU]

Not familar with malwarebyes. Ive seen it here and was thinking of trying it. Do I have to disable Norton to run it?

 

[richc46]

No in fact with the free version run it once a week, while Norton still runs. Will not be a problem. Malwarebytes is excellent.

 

[77273GU]

Thanks for the help Rich, Ill give it try.

 

[77273GU]

I did a full system scan with Malwarebytes. No infections. The clean boot may have to wait until tommorow.

 

[77273GU]

I did the clean boot and found the offender. Its a startup item called Hotkey by JME, so I disabled it from the Norton startup manager. I googled it and found out its a driver download from Lenovo. Lenovo Support - Drivers & Downloads
Not sure what it does.

I have a Lenovo computer with One Key Rescue. Could it be a macro for the Rescue? In the upper right of the pop up theres what looks like a finger pressing a key.


Im thinking its just the One Key Rescue starting. Does this sound plausable?

Ill have to check with Lenovo. OH HOW I HATE TELEPHONE SUPPORT!!!

 

[richc46]

It sounds like it is doing what it is suppose to, but we were able to find the cause and you want to know for sure, so call.

 

[Golden]

Nice help Rich - great job.

 

[richc46]

TY so very much. Its the threads like this that make it all worthwhile. Its great to know that I have helped another member and made his computing a lot more enjoyable.