do not help with Mac malware

[James Colbert]

Apple continues to tell support reps: do not help with Mac malware

How is Apple responding to the flood of customer calls about installations of the Mac Defender malware?
According to multiple tech support insiders, the company has doubled down on its policy of denying any help to affected customers. Meanwhile, despite evidence that a large number of customers have been affected by this issue, Apple has made no public statement and did not respond to two requests for comment.

Full story here, developing articles here

 

[SledgeDG]

And that's only one reason why all apples in this house are from farmers markets or self grown/picked

 

[marsmimar]

I'm guessing the Apple PR department is working overtime in crisis management mode.

 

[Airbot]

Apple has made no public statement and did not respond to two requests for comment.

I know the article has an "Update" part that mentions it, but they've already acknowledged and responded to it. The article is a few days old already.

How to avoid or remove Mac Defender malware

 

[James Colbert]

Apple has made no public statement and did not respond to two requests for comment.

I know the article has an "Update" part that mentions it, but they've already acknowledged and responded to it. The article is a few days old already.

How to avoid or remove Mac Defender malware

Yes. That's why I included the developing articles link.

I found the posted article interesting because the 'Mac is impervious to Malware' argument has been a banner Mac User argument against the PC platform for years.

 

[Airbot]

Right.

Well, hopefully a good thing to come out of it will be the ending of the annoying Mac vs PC commercials.

 

[James Colbert]

Right.

Well, hopefully a good thing to come out of it will be the ending of the annoying Mac vs PC commercials.

We hope...we always hope.. :shock:

 

[sygnus21]

Right.

Well, hopefully a good thing to come out of it will be the ending of the annoying Mac vs PC commercials.

Nah, they'll find some way to say it wasn't a serious issue and then blame a Windows user for blowing the whole thing out of proportion, followed by a slew of new commercials hyping their perfection.

They're that arrogant.

 

[SledgeDG]

What never ceases to amaze me is the fact that the paying customers don't see it that way

 

[James Colbert]

What never ceases to amaze me is the fact that the paying customers don't see it that way

A surprisingly large number. That's unlikely to change, in this context and others. However, in this context, the larger market share Apple gets can only mean good things for quality control and newer, better and cheaper technologies. Competition has a way of doing that.

 

[n0th1n9]

If Apple takes initiative to resolve this problem that means Apple would have to admit that they are not as secure as they claim to be; which of course would be heresy to the religion of cRapple.

 

[johnwillyums]

Everyone sounds so gleeful and overjoyed that mac users are not just personality disordered rich people but now have malware problems, just like we do.
Surely the fact that they're being targeted is a measure of their success (and they can't all be mental).
But also, it's a bit undignified ain't it?

 

[smarteyeball]

Surely the fact that they're being targeted is a measure of their success

Possibly. It could also be a feather in a malware writers bragging hat.

But also, it's a bit undignified ain't it?

After many, many years of "Macs don't get viruses" being listed in the top three reasons why Windows suck and Mac rocks arguments, it's hard not to partake in a little schadenfreude.