Document files missing or corrupted

[Janzie]

Yesterday I was trying to retrieve documents I had just written and most of the folders are orange. When I try to open them I get this message: "This program is unable to run because of missing or corrupted files. Contact your computer manufacturer." This appears on every document I am trying to open. Is there anyway I can correct this?

 

[maxie]

Hi Janzie .. Welcome to Seven Forums .. What version of Office are you using .. Did you Install any updates recently ? .. Have you tried to Repair Office through the Control Panel / Programs and Features / Change .. also read the Link below ..

missing or corrupted word files- won't open= says to contact - Microsoft Community

 

[Janzie]

Thanks Maxie. I will check out the link. I also have a geek friend who thinks I may have opened a doc. with a virus. So, I'm looking into that too.

 

[Janzie]

Maxie forgot to tell you I'm using Office 2010.

 

[maxie]

Hi there ... What other Options have you tried to resolve the issue .. What AV programs are you using i see you have Trend ... Have you tried Malwarebytes Anti-Malware Free ..

 

[Janzie]

Hi Maxie, Whatever Windows has as their AV plus Trend Micro Platinum. As you can tell I'm a novice with computers. Haven't tried any of the others but will look into Malwarebytes Anti Malware. I did check out the link you suggested and I can now work my way around to open my docs. Thanks for all your help.

 

[maxie]

Most welcome .. As suggested please do try Malwarebytes it is a very good program

 

[Janzie]

Thanks for all your help.

 

[maxie]

Most welcome