Doesn't shut down, only restarts

[pjp]

I have windows 7 professional 64bit and it won't shut down by it's self - it will just restart. I had the RC version (64bit) earlier and that did the same too. I used to run vista (32bit) on the same machine/hardware and that was fine. Any ideas what might be up?
Thanks in advance.
Phil

Intel E6750
Gigabite GA-N650SLI-DS4
6GB Crucial Ballistix memory
Nvidia GeForce 8800GT

 

[Jonathan_King]

Welcome to the Forums! No worries, things almost always get taken care of as soon as they hit this forum.

How are you shutting down? What button/icon are you pressing/clicking to shutdown?

You can change the action of the Power button on your laptop by going into Advanced Power Options.

You can also change the default shutdown button on the Start menu by going into Properties.

Hope this helps,
~Jonathan

 

[pjp]

I'm just hitting the 'shut down' button on the start menu. That button is set to shut down the computer. The computer will hibernate and turn off fine, but shut down just restarts it.
Phil

 

[richc46]

Your computer is restarting because a program is not closed. Do a clean boot to find out the problem

http://support.microsoft.com/kb/929135

Follow the clean boot to see what is running and turning on your computer.

 

[ritesh]

maybe you turn of shutdown in msconfig

 

[jflodaddy]

Richc46,
I am a little unclear about the clean boot; I tried it and didn't see a report about what's running; did I need to do something else? My Windows 7 has never shut down, just restarts unless I hold down the power button until it is completely off.

Thanks,
John

 

[fseal]

Sometimes this is caused by a driver crashing on shutdown. The default action is to save a mini dump and restart.

You can look in your logs (Start->Control Panel->System and Securoty->View Event Logs) for system or application errors and see if there is a bluescreen or other error listed at with a time that matched the time you shut down your machine.

 

[richc46]

Richc46,
I am a little unclear about the clean boot; I tried it and didn't see a report about what's running; did I need to do something else? My Windows 7 has never shut down, just restarts unless I hold down the power button until it is completely off.

Thanks,
John

What I am suggesting is that you use a clean boot. You remove half of the processes, that are present at start up. If your computer is still not acting properly, you remove half that remain, . You continue the process until, your compter is performing normally. After you remove half, after 2 or 3 tries, and the computer shuts down, you know that one of the proceses that have been removed is the culprit. One at a time you return that batch to the computer. When the computer stops working properly, that is the offending culprit. You must use a paper and pencil to keep track of what is removed. Yes, a long tiring process, and what makes things worse, the cause of the problem may not be discovered and you have to look elsewhere.

If you want to try a short cut, just try going with my hunch below, first.

If you just want a guess, it is the internet connection that keeps you from shutting down. Disconnect from the net and see if that works. If it does, via device manager, I can tell you how to correct the problem very easily.

 

[Henryb33]

.......................

If you just want a guess, it is the internet connection that keeps you from shutting down. Disconnect from the net and see if that works. If it does, via device manager, I can tell you how to correct the problem very easily.

i've disconnected the internet connection and it works! can you share that solution via device manager?

thanks in advance!

 

[Jonathan_King]

i've disconnected the internet connection and it works! can you share that solution via device manager?

thanks in advance!

Hello,

I'd suspect this is an issue with your network adapter drivers. You could try updating them, or you can upload a MSINFO32 report and we can get you a link to the updates. To do that, enter MSINFO32 into the start menu, and then go to File>Export. Stick the .IFO file into a ZIP folder and attach it to your next post via the paperclip button.

 

[Henryb33]

i've disconnected the internet connection and it works! can you share that solution via device manager?

thanks in advance!

Hello,

I'd suspect this is an issue with your network adapter drivers. You could try updating them, or you can upload a MSINFO32 report and we can get you a link to the updates. To do that, enter MSINFO32 into the start menu, and then go to File>Export. Stick the .IFO file into a ZIP folder and attach it to your next post via the paperclip button.

thanks a lot, i tried to find the network adapter duriver, but couldnt find one for windows 7, here is attached the msinfo32 file, thanks for the help!

 

[Jonathan_King]

The ethernet drivers for your board should be found in the nForce package: Drivers - Download NVIDIA Drivers

 

[Henryb33]

Wowo!! thanks a lot Jonathan!! i couldnt find the windows 7 driver, it seems there is none, but i installed the vista driver and that did the trick!! thank you very much for taking the time to help me!

Enrique B.

 

[Jonathan_King]

Glad to hear it Enrique.

Thanks for taking the time to post back!

 

[jklBruin]

i know this thread is old, but i'm hoping Jonathan may still be around...

i'm having this same restart-instead-of-shutdown problem. if i turn off the wifi, i will shut down properly. the driver is up to date (as far as i can tell). i'm hoping somebody can help.

atheros ar9285 wireless network adapter, driver v. 9.2.0.427

 

[jaffa54]

Evening Gents,

Just seen this post regarding windows not shutting down unless disconnected from internet. This problem has just started on my machine and I'm stuck. Can you please tell me what's the full story of how to rectify this internet problem.

Thanks in advance for all and any help.

Steve

 

[bluedarling7]

HI sending my msconfigsys report for network drivers.

HI sending my msconfigsys report for network drivers. it did solve the improper shutting down of my laptop when i turned of my internet. however I would like help maybe there is still something wrong somewhere as my laptop still crashes down all of a sudden, no pattern at all. sometimes it lets me watch videos for a time and then it crashes and restarts or when i just turn on the laptop and it crashes right away.
this has been to service centers back and forth I got tired of it.
I hope somebody could help.

report is in attachment. ty i hope i attached it properly though