'Download was interrupted' - Cannot download drivers for HP printer

[Tara100]

Hi

I am trying to reinstall PS_AIO_04_C4500_USW_Full_Win_WW_130_140.exe (HP full feature software and driver) and I'm persistantly getting the message below
(I've attached the event viewer log too)


I have closed down anti-virus / anti malware applications so what's happening now? I could throw the printer and laptop into the street right now!

Can someone help please?
Thank you

p.s
Just tried the same on a clean boot, and the download slowly got to 170mb (over 8 mins) and the same message appeared.

 

[DustSailor]

Tara,

You say it didn't work on a clean boot? Hmm. Then see if firefox or another browser gives you the same issue, if you will.

 

[Tara100]

Hi

I'm trying though Pale Moon browser right now - over 10 mins, it's downloaded just 15mb (from 173mb) so it's not looking good....

 

[DustSailor]

pale moon? may I recommend doing a full antivirus scan. Also, try your luck downloading another program. Say, malwarebytes free. Then give that program a full scan on your computer as well for good measure.

Next, go to control panel and uninstall anything that you did not install or want installed, except for most things from Microsoft.

Then go to your preferred browser, go to tools>manage add-ons. Disable or remove most everything except flash/adobe (you can always re-enable things later). Go to your search provider and remove all the ones you don't want. most people seem to prefer google. Then reset your preferred browser - http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html

Could always be the fault of your ISP being slow. Can't say for sure.

 

[Tara100]

http://www.palemoon.org/
Pale Moon is Firefox based, but lighter, faster and even more secure - I used it for many years

I've done scans already (2am last night in frustration) with Malwarebytes Pro and Kaspersky.
sfc/scan showed no issues.
Add on's are already disabled (though I don't have many) as I did an IE reset also.
I only use Google as a search provider, as I don't like Bing and all the rest.


Any ideas what that 'Click2Run' is about? (mentioned on my event viewer log above)

Thanks

 

[DustSailor]

Click to run: What is Click-to-Run? - Products - Office.com

Is this a persistent issue, or just recently cropped up?

Restart the computer, restart the router/modem, wait 5 minutes or so (not a science), and see if it improves.

 

[Tara100]

It is a long term thing. My all-in-one printer / scanner always worked fine, but the scanner couldn't send docs to my laptop as the 'HP Solution Centre' was problematic and wouldn't work when opened. I tried uninstalling / reinstalling but the same problem persisted.

I gave up and wasn't too bothered as I rarely use the scanner, but I needed to urgently last week, and was hacked off that I had one I couldn't use. This was what prompted me to remove the software (cleanly) and to try reinstalling again.

Now I'm swinging between giving up / refusing to give in till it's fixed!

 

[ComputerGeek]

I'm trying the download now.. If it fails for me too, will let you know. Otherwise, i'll give you an alternate download link

 

[DustSailor]

Well these forums solutions can take time, unfortunately. Mainly because we are not there in person to fix problems, and because we often take off to attempt to live some kind of a life away from a computer (Jokes)!

Is this problem present in all downloads, or only off that website/particular download?

Does windows update work? If so, make sure you have the updates installed. If you are able to download some things, try to download the most recent driver for your computer wireless or wired connection to the internet.

If you own the Acer Aspire 5742, then here is where you want to go for said drivers: http://us.acer.com/ac/en/US/content/drivers/3277;-;Aspire%205742 - select 64 bit windows 7 instead of 32bit for the OS

 

[Tara100]

Well these forums solutions can take time, unfortunately. Mainly because we are not there in person to fix problems, and because we often take off to attempt to live some kind of a life away from a computer (Jokes)!

Is this problem present in all downloads, or only off that website/particular download?

Does windows update work? If so, make sure you have the updates installed. If you are able to download some things, try to download the most recent driver for your computer wireless or wired connection to the internet.

If you own the Acer Aspire 5742, then here is where you want to go for said drivers: Acer | Notebooks

All other downloads go through fine which makes the problem more weird.

My drivers are all up to date - I checked those recently, and there was a large Windows update on Friday, though this problem has persisted for a long time.

Computers eh!

 

[DustSailor]

If that is the case, compgeek offered to attempt that download to find if it is specific to you or to everyone. He said he'd find the correct driver if he can. Very helpful.

now all we can do is wait

 

[Tara100]

I'm trying the download now.. If it fails for me too, will let you know. Otherwise, i'll give you an alternate download link

Thank you!

Mine is still chugging along at a snails pace - nearly 1 hr and 20 mins later with only 2/3rds done. (This is like 'dial up days'!)

Trying the download through IE is much quicker, but I'm hoping against hope that this way it will happen and not hang at 95% done.

 

[ComputerGeek]

Slow download. But... IT WORKS! i ran the executable and it extracted files and opened to the HP prompt. I'm in the process of uploading to Dropbox (as well as running downstairs to get my laundry haha). Keep an eye and i'll edit and add a link to this post

@dustsailor
Thanks for the rep

/* EDIT */
fyi.. Dropbox estimates another 20 mins.... (I have the sloowwww but free Dropbox acct )
If you still have a problem d/l from Dropbox, what's the quality of your internet connection? You d/l over LAN? Reset your router/modem as dustsailor recommended. Else try a friend's 'puter

/* EDIT2 */
The download is 182MB. p.s. Since i'm in the US, it's possible HP routed my d/l request to a different server then yours. So it's still possible the problem is on HP's side. In any case, HERE's the link. Hope this time it works!

 

[Tara100]

Slow download. But... IT WORKS! i ran the executable and it extracted files and opened to the HP prompt. I'm in the process of uploading to Dropbox (as well as running downstairs to get my laundry haha). Keep an eye and i'll edit and add a link to this post

@dustsailor
Thanks for the rep

/* EDIT */
fyi.. Dropbox estimates another 20 mins.... (I have the sloowwww but free Dropbox acct )
If you still have a problem d/l from Dropbox, what's the quality of your internet connection? You d/l over LAN? Reset your router/modem as dustsailor recommended. Else try a friend's 'puter

/* EDIT2 */
The download is 182MB. p.s. Since i'm in the US, it's possible HP routed my d/l request to a different server then yours. So it's still possible the problem is on HP's side. In any case, HERE's the link. Hope this time it works!

Thank you so much.
I'll give it a go. I went to get supper, came back and found this message:

 

[Tara100]

Well it worked, thank you, but there's still a problem :-(

I was over the moon to see the image below, but the download isn't complete - the 'Solution Centre' and other crucial parts aren't there. All that downloaded was the HP update. This is very odd.

 

[Tara100]

I should have added....

In the image above where it says 'Additional screens may appear to help you get started with your HP Photosmart C4500 series' I noticed that as soon as I pressed the 'finish' button, another similar HP screen flashed up for a nano second and disappeared. I reckon that's what's missing for me to continue with the install...

 

[Tara100]

After reading the thread below, I've come to the conclusion that I'll never get this sorted, as no one else has :-(

HP Solutions Center Missing from Install - HP Support Forum - 1321527

 

[Tara100]

I didn't realise there was a Windows scan function built into my laptop. It doesn't share the features that the HP scanner does, but I'll use that rather than spend another 20 odd hours trying to get my head around the awful HP software.

Thank you folks for all your help

Best regards
Tara

 

[DustSailor]

Sorry
I'm not a fan of HP myself..

 

[ComputerGeek]

I just had one more thought... Try the HP Diagnostic Tools. One time I couldn't get an HP scanner driver download to work but their tool managed to download the right s/w and fixed the problem for me

Hope it might help you as well