downloading updates frozed, no errors

Q

queenman

New member
Local time
6:42 PM
Messages
14
Hello
I try download my updates (64 so far found) however WU shows always "dowloading updates" message, nothing happens, not even one update is downloaded and installed after. Ive installed System Update Readiness Tool KB947821, following the procedure from this forum, it has been installed successfully but no errors showed on WU screen and after rebooting still cant download any updates, so summary:

1. SURT KB947821 - done, seems no errors
2. Disc Check - no errors
3. sfc /scannow - some errors have been fixed, some cannot be fixed

My CBS log and WU logs files have been upload: http://demo.ovh.eu/en/d6538586a780b539883ca26fe18ac03a/

If other files are necessary to upload please let me know

Thank you
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
SFC shows the following problems...
Code: 
	Line 29378: 2015-07-29 11:14:20, Info                  CSI    0000031b [SR] Repairing 2 components
	Line 29379: 2015-07-29 11:14:20, Info                  CSI    0000031c [SR] Beginning Verify and Repair transaction
	Line 29380: 2015-07-29 11:14:20, Info                  CSI    0000031d [SR] Cannot repair member file [l:44{22}]"Windows PowerShell.lnk" of Microsoft-Windows-PowerShell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
	Line 29381: 2015-07-29 11:14:20, Info                  CSI    0000031e [SR] Cannot repair member file [l:56{28}]"Windows PowerShell (x86).lnk" of Microsoft-Windows-PowerShell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
	Line 29382: 2015-07-29 11:14:20, Info                  CSI    0000031f [SR] Cannot repair member file [l:60{30}]"Windows PowerShell Modules.lnk" of Microsoft-Windows-PowerShell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

I'll post a fix for those when I can...

You also have a large number of errors associated with SP1 - Please post the CheckSUR.log file

It looks as if you may have corruption in your SoftwareDistribution folder as well...
Code: 
2015-07-29	01:29:09:074	 476	ee8	DnldMgr	Preparing update for install, updateId = {AC9FF011-44B1-445A-9110-F70A4365A38D}.501.
2015-07-29	01:29:09:074	 476	ee8	Misc	FATAL: Failed to delete file \\?\C:\Windows\SoftwareDistribution\Download\Install\Windows6.1-RTM-Client-NEUTRAL-AMD64.EXE (hr = 80070005) after 0 retries

...although I have seen this error generated simply because the file didn't exist.

Let's have a look at the CheckSUR output first...
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here's the prime error from the CheckSUR report...
Code: 
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.23041_none_69f5bbc37ef22fc6.manifest
...which we need to fix first.

There are also a number of missing payload files, which we'll have to address a different way.
Code: 
Checking Component Store
(f)	CSI Payload File Missing	0x00000000	Windows PowerShell.lnk	amd64_microsoft-windows-powershell_31bf3856ad364e35_6.1.7601.17514_none_5b56b853bd5adf50	
(f)	CSI Payload File Missing	0x00000000	Windows PowerShell (x86).lnk	amd64_microsoft-windows-powershell_31bf3856ad364e35_6.1.7601.17514_none_5b56b853bd5adf50	
(f)	CSI Payload File Missing	0x00000000	Windows PowerShell Modules.lnk	amd64_microsoft-windows-powershell_31bf3856ad364e35_6.1.7601.17514_none_5b56b853bd5adf50

As you can see, they are the same ones as mentioned in the SFC scan.

I'll post both fixes when I can get to it - most likely over the weekend.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - qnnaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder qnnaa in the same place.
Open this folder - there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Great - the manifest errors have been fixed, which just leaves the following Paylod file errors...
Code: 
(f)	CSI Payload File Missing	0x00000000	Windows PowerShell.lnk	amd64_microsoft-windows-powershell_31bf3856ad364e35_6.1.7601.17514_none_5b56b853bd5adf50	
(f)	CSI Payload File Missing	0x00000000	Windows PowerShell (x86).lnk	amd64_microsoft-windows-powershell_31bf3856ad364e35_6.1.7601.17514_none_5b56b853bd5adf50	
(f)	CSI Payload File Missing	0x00000000	Windows PowerShell Modules.lnk	amd64_microsoft-windows-powershell_31bf3856ad364e35_6.1.7601.17514_none_5b56b853bd5adf50	
(f)	CSI Payload File Missing	0x00000000	connectionmanager_dmr.xml	amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.23041_none_69f5bbc37ef22fc6
Please run another SFC /SCANNOW, and post the new CBS.log file - this will tell us if we need to fix any more files at the same time.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
SFC found only 3 of the files ;)
Code: 
	Line 6371: 2015-08-03 12:47:28, Info                  CSI    0000031d [SR] Repairing 1 components
	Line 6372: 2015-08-03 12:47:28, Info                  CSI    0000031e [SR] Beginning Verify and Repair transaction
	Line 6373: 2015-08-03 12:47:28, Info                  CSI    0000031f [SR] Cannot repair member file [l:44{22}]"Windows PowerShell.lnk" of Microsoft-Windows-PowerShell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
	Line 6374: 2015-08-03 12:47:28, Info                  CSI    00000320 [SR] Cannot repair member file [l:56{28}]"Windows PowerShell (x86).lnk" of Microsoft-Windows-PowerShell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
	Line 6375: 2015-08-03 12:47:28, Info                  CSI    00000321 [SR] Cannot repair member file [l:60{30}]"Windows PowerShell Modules.lnk" of Microsoft-Windows-PowerShell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
I'll post a fix protocol later today.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - qnnab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\qnnab
hit the enter key - if you get a 'Not Found' error try
DIR D:\qnnab
or
DIR E:\qnnab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\qnnab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Everything done, new CBS file:http://demo.ovh.eu/en/d3f6cf863a22a44cce67bc761a5f6523/
Note: after whole procedure was done, laptop has frozen during rebooting on black screen before Windows 7 logo appeared, I had to use, again "repair my computer" and startup repair option, then Windows has started properly. The SFC scan has showed that all files have been repaired
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
The SFC scan there actually repaired a file that wasn't in the list previously.
This implies continuing corruption - possibly the result of hardware problems, or malware.

What Anti-virus are you using?
Please download and install Malwarebytes Anti-malware (free version) from Malwarebytes | Free Anti-Malware Detection & Removal Software - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
These errors show in the CBS background data, repeatedly...
Code: 
2015-08-04 00:16:15, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2015-08-04 00:16:15, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-04 00:16:15, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-04 00:16:15, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-04 00:16:15, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-04 00:16:15, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

The odd thing is that these errors are usually from failed attempts to install SP1 - and it looks to me as if your system already has SP1 installed.

Please post the C:\Windows\windowsupdate.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel
Logs as you've asked: http://demo.ovh.eu/en/6de31a39f1c3ea6a59c2da3d69a1d519/
Please note: yesterday, when I was closing my laptop Windows started installing 5 upgrades, so it looks like even i see "downloading upgrades" frozen message on WU some stuff is being downloaded, I had 66 before I've tried, now I have 61. The other thing is I couldn't start up Windows again today, the same black screen before Windows 7 logo appeared, Start up repair didn't help, couldn't find any problem, had to use Last good known configuration and it started up finally, so Im not sure now If that updates are fully installed or not, on what stage system is now

SP1 has been installed, Im sure, i don't even remember when cause that was ages ago
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
It looks to me as if some of the WU files have managed to get unregistered.

Open an Elevated Command Prompt, and run the following commands...

Code: 
net stop wuauserv 
regsvr32 wuapi.dll /s 
regsvr32 wups.dll /s 
regsvr32 wuaueng.dll /s 
regsvr32 wucltui.dll /s 
regsvr32 wuweb.dll /s 
regsvr32 msxml.dll /s 
regsvr32 msxml2.dll /s 
regsvr32 msxml3.dll /s 
regsvr32 urlmon.dll /s 
regsvr32 softpub.dll /s 
regsvr32 initpki.dll /s 
regsvr32 mssip32.dll /s 
regsvr32 wintrust.dll /s 
regsvr32 dssenh.dll /s 
regsvr32 rsaenh.dll /s 
regsvr32 gpkcsp.dll /s 
regsvr32 sccbase.dll /s 
regsvr32 slbcsp.dll /s 
regsvr32 cryptdlg.dll /s 
regsvr32 jscript.dll /s
net start wuauserv 
 
.
reboot, and try Windows Update again, then post the new windowsupdate.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Done everything
WU downloaded all ticked updates, however, it always showed "downloading updates" without any progress, always stayed 0%, even internet connection hasn't showed that anything is downloading, odd.
Anyway, 60 updates downloaded and installed, I have to reboot now, hope laptop won't explode ;)
logs: http://demo.ovh.eu/en/ea59fdd0a9950c83d0fedbca3201a32f/

Edit: Nothing bad happened, WU shows no errors, all updates are installed successfully.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
Great!

Now do another Check for Updates - does everything appear to work normally?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Everything looks ok, new updates found to install and now I can see download/installation status notification

Thank you very much for help, I think topic can be closed now :cool:
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64
Great!
Good luck! :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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