driver language

[timeless]

can someone please tell me how to get Creative drivers to install as english.. l made the mistake of having my locale set to japanese (l use allot of programs that require the locale) while installing, lve change back to english to install but its still installing under japanese the only difference being that this time all l see are ????? instead of japanese characters.

 

[ICIT2LOL]

Hello again timeless can you post the exact model of card or device you are using please.

 

[timeless]

this is the one l had obtained: Sound Blaster X-Fi Surround 5.1 Pro - - Creative Labs (United States)

l have since been in contact with Creative who informed me of an area to change the language on installation.. however this was completely useless seeing as it didnt change anything but the EULA language.. l even change my locale to english after completely uninstalling but everything was still in japanese.

below is a screen cap l saw after complete uninstallation/reinstallation this screencap was taken after trying to reinstall with the english uk locale set (it failed because it was still trying to show me everything in japanese), which proves that the dropdown only shows an english eula and nothing else..

 

[ICIT2LOL]

Hmm just a thought did you try finding the reg entries for that software because I've found in the past uninstalling some software leaves reg entries behind (even using their dedicated uninstall tools) and it just might be tacked on" when you reinstall. Norton is a classic example of leaving those sorts of stuff behind as Symantec entries.

Just have a look in the HKEYs LOCAL_MACHINE and CURRENT_USER > Software listings if you decide to uninstall again - just a hunch.
But before you do that please do this in case you inadvertantly delete a key you need
Registry - Backup and Restore
Pics of what I sent to someone else to give you an idea and that Japanese looks awfully Korean to me - no expert just didn't look right for Japanese

 

[timeless]

if its Korean then there is something seriously wrong with the installer since my locale tends to be set to Japanese.. never had Korean selected ever.

to be honest, l think l have things set to somewhere around where l like them, plus lm waiting on further information from Creative (tho what l attached is the same screen they told me about to change my language which made no difference whatsoever on any install l tried.

l have taken a gander in the registry and there doesnt seem to be allot of Creative related entries

this is the only one l found that had japanese characters within: HKEY_CURRENT_USER\Software\Creative Tech\Creative Entertainment Mode Console\Mixer\USB30df

however l did find this key: HKEY_CURRENT_USER\Software\Creative Tech\Creative Software Update\Settings

the reason l find it interesting is because within the keys settings there is a Country ID but no data set for it.. wondering if there is a way it can be auto-set here and when l run an update it would install an english update.. might be worth looking into when Creative finally get back to me.

 

[ICIT2LOL]

Yep wait until they get back to you and just what yet suggest.

Now those reg entries if the Creative is still installed will be the reg entries for it if they were there and Creative stuff was uninstalled then and this is just me I would click on the whole entry and delete. If things go belly up then just merge the entries back from the back up one makes.

The writing on looking does look Japanese it was the rounded symbols that had me wondering. see pics.

 

[timeless]

you would have thought with the amount of anime l watch l would have picked up a little bit of japanese kanji lol.. but l tend to spend most of my time reading the subtitles lol.

 

[ICIT2LOL]

Ok back to our problem this is something I do use from time to time when manufactures site are vague long winded or just plain unhelpful which seems like what you are experiencing
Slimware Utilities - Download SlimDrivers FREE

Now it does access manufacturers sites for driver but just a tip - 1. whenever I use it I make sure I have Unchecky installed Unchecky - Keeps your checkboxes clear this software will stop those really annoying addon ticks when downloading software for example Adobe always wants to download the Google bar or whatnot and this stops that happening I keep it on all my machines for that purpose and it is free.
2. Only install the driver software it will try to get you to add reg checkers etc and automatically attach itself to the start up tab in msconfig and nag like hell if you leave it installed - which I don't I let it do the job then uninstall it and again check those reg entries for Software left over.
Worth a try and like I said I only use it in situations where I cannot get any sense out of say Asus or those sorts of sites.

 

[timeless]

the thing is l can use the card, drivers arent the issue its the included software namely things like thx truestudio, the panel controls the extra features which allow me to upmix the sound rather than using ffdshow my old one called it CMSS but the software didnt support Win7 so it was driver only.

so far lve only found one panel in english, not completely sure its doing much with the options tho.. that said the sound is better with this new one.

 

[ICIT2LOL]

Well I am at a loss maybe I will ask fireberd to look at this and personally I would opt for an internal card with and external system.

Fow example I run an Asus Xonar DG card on both my main desktops with the Logitec Z506 on the Ivy Bridge and on my Sandy Bridge same card but the Logitec Z313 now both have got a really nice interface panel where you can mix effects equalisers etc.

So just what is it about the sonnd blaster you like as I have never come across one yet??

 

[timeless]

yeah its got a panel something like that l can mess with effects on, however the biggest annoyance is the fact that support documentation from 2011 shows you how to change the program language which would be great if the settings/effects panels looked remotely the same, so my guess is the support is more out dated than the software is.

tho there is one area that is in english, namely the Creative Audio Control Panel.. it looks like things might all hook into this area but l was hoping to find more information on all the options before l really play around.

 

[ICIT2LOL]

Ok good luck as myself I would just opt for an easy solution - I will ask fireberd but guessing he might not get to the bottom of the language thing.

 

[fireberd]

I have no idea how to change the language. Many web sites key on location or have a selection on the web site for location or language. Also, some have an option in the installer for the language you want.

Are you downloading from the site for US customers? I accessed the Creative Worldwide Support site and it shows as "United States of America" on the page for me.

 

[timeless]

thats the thing tho, the language selection according to Creative is supposed to be what l screen capped earlier, but like lve said here and to Creative is that the only thing the so called language option changes is what language the EULA is in, nothing else changes, hell l tried my laptop as well, made sure the locale was english etc still installs in japanese on a clean system (well clean as in this specific piece of hardware had not been installed on it before).

 

[ICIT2LOL]

So I am guessing that Creative - rather an unfortunate name eh? have not responded to your contact?? Unfortunately I think you may have maybe picked the wrong sound system Timeless and I don't know quite what to adviise you to do apart form getting something else because this a is a lot of grief and they if they have your concerns do not seem to concerned about helping you out.

 

[timeless]

lve used their cards for quite a long time.. but its only recently lve had interest in playing with the software.. l cant knock the sound its definitely better on my new card.. just frustratingly annoying that lm having an issue with the software, tho before the cards l always had some form of audiology sound card in my system up till one of my old systems decided to pack up on me.. no idea why but the SLI clapped out on me and it didnt have on board VGA/DVI not to mention the sound card was dead so something pretty funky must have happened.

that said l might have looked into something different if the price was right but l had limited funds to play with.. l did look for the recommended ASUS card but it was either some no name brand card or Creative and to be honest, outside the whole software annoyance their hardware isnt that bad to be honest from my current experiences.

 

[timeless]

just an update, still conversing with Creative over the issue.. they have pretty much gone through everything they can think of.. which was two different suggestions over several emails.. the third suggestion was to reinstall my OS.... heh, surely companies realise that the locale isnt always used for language selection but for support for other programs that dont work under an english set locale.. yet unlike the majority of programs it seems its kinda stupid not to include the ability to switch language.

 

[ICIT2LOL]

Yes I know mate and it is typical of support these days mostly convoluted and time consuming not to mention irritating. A reinstall is the easy way out and they darn well know that and pretty weak in my mind

The language issue well I agree with you that it should not even be an issue not these days when the tech is sophisticated :huh:

It has certainly put me off ever contemplating Creative stuff anyway if nothing else and I shall be sticking with my Xonar set up. .

 

[timeless]

to be honest, lve never blamed the hardware.. just the software lol.. and it wouldnt be the first time lve gotten this kinda reply when l was trying to resolve issues :/

 

[ICIT2LOL]

Yes mate but by the same token something that has two components to give a certain function is no good unless the two components are as good as each other. You could compare it to a Rolls Royce car that is beautiful to drive except that the tyres keep going flat through some design fault

But I hold my hand up to being a bit of an audiophile and that is why I stick with something that has never let me down.