Solved driver power state failure

[morality28]

I have a user whose laptop has been acting up, crashing, freezing, etc. randomly, she was only using word.

Her BSOD happened after awaking from sleep. Error message was "driver power state failure" stop: 0x0000009f (or however many zeros!). She had to pull the battery to get the laptop to restart.

I've attached the SF zip file - any help appreciated!

Thanks
erin

 

[Anthony]

Probably caused by : nusb3xhc.sys NEC Electronics USB 3.0 Host Controller Driver: Support/Design | Renesas Electronics

Update Driver: RENESAS/NEC Drivers & Firmwares

 

[morality28]

Thank you! I have uninstalled that and we'll see how it goes.

 

[Anthony]

No Problem, either way report back

Thanks